Trust & Safety Analyst

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 305,000 neighborhoods across 11 countries.

As a Trust & Safety Analyst on the Neighborhood Operations team, you will develop data driven insights to improve moderation operations and fraud detection/prevention. You will identify new trends, contribute to the strategy to mitigate threats, and automate processes to prevent harmful content at scale.

The Trust & Safety Analyst role focuses on identifying improvement opportunities to ensure that Nextdoor remains a trusted and safe community for the neighbors on our platform. 

You will be responsible for analyzing data to spot emerging risks and trends and developing insightful strategies to address them. Additionally, you’ll evolve Trust & Safety processes to reduce manual effort, maintain a high level of quality, increase efficiency, and improve both the agent and the member experience. 

Our ideal Trust & Safety Analyst is a subject matter expert in trust and safety practices, and content moderation processes who is not afraid to be hands-on in investigations. The successful candidate will have demonstrated success in partnering cross functionally with product management, operations, and engineering to bring analytic insights to fruition.

In this role, you will: 

• Be an expert in Trust & Safety practices and conduct analysis of large quantities of data to spot emerging risks and trends
• Analyze data to develop insights that drive and inform our strategic decisions and ensure our Trust & Safety efforts and toolsets are both effective and efficient
• Enhance our operational workflows via process improvements and identification of automation opportunities
• Own, develop, build, and measure performance on Trust & Safety health metrics to measure trust and identify emerging risks
• Inform product decisions by using data to generate new ideas and identify areas of opportunity to build trust and reduce risk 
• Produce recommendation overview documents to influence direction and roadmaps
• Work closely with Product Operations and Engineering teams to ensure timely delivery of projects
• Collaborate across lines of business, vendors and product teams

• At least 3 years of experience in data analytics roles
• The proven ability to drive analytics projects from inception through execution in a fast-paced environment
• Demonstrated experience influencing decision makers of varying levels and creating recommendations backed by data
• Proficient in SQL, Looker, or other data analytics tools 
• Experience with Salesforce Service Cloud
• Experience working in Trust and Safety, moderation, and/or investigations experience such as account misuse and guideline violations
• Excellent problem solving, analytical, and presentation skills, with an exceptional ability to multitask and prioritize
• Ability to distill complex issues and large datasets into structured frameworks and concrete action plans 

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.

The starting salary for this role is expected to range from $94,000 to $181,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. Compensation may also vary by geography.

We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.

Overall, total compensation will vary depending on your relevant skills, experience, and qualifications. We have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision – and provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

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