Job Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content which we distribute across our portfolio of film television and streaming and bring to life through our global theme park destinations consumer products and experiences. We own and operate leading entertainment and news brands including NBC NBC News NBC Sports Telemundo NBC Local Stations Bravo and Peacock our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios including Universal Pictures DreamWorks Animation and Focus Features and the four global television studios under the Universal Studio Group banner and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences including Universal Orlando Resort home to Universal Epic Universe and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees customers and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The UC/C Technician supports NBCUniversal's global audio-visual and collaboration environment ensuring a reliable high-quality end-user experience across conference rooms event spaces digital signage and UC/C platforms. Reporting to the Manager of UC/C & Media Experience this role serves as a Level 2 (L2) escalationpoint partnering with L1 VNOC teams and escalating to L3 engineering as needed.
This is a hands-on fast-paced role requiring immediate response to business-critical issues impacting meetings live events and executive collaboration. Support is delivered through in-person engagement and remote channels including phone chat email and remote access tools with a strong focus on meeting SLA commitments.
Key Responsibilities:
- Troubleshoot and resolve A/V UC network and telephony issues across global conference rooms and event spaces
- Serve as the primary L2 escalation resource; identify urgent issues and escalate appropriately
- Support live events meetings and collaboration technologies in real time
- Document incidents requests and tasks accurately using ticketing systems
- Maintain and support conference room hardware and digital signage
- Serve as a subject matter expert for the NBCUniversal UC/C experience including end-user training and stakeholder support
- Partner with cross-functional teams during the design and build of collaboration spaces
Qualifications
- Exceptional knowledge of Microsoft Teams Tandberg Cisco TMS and VCS SX series codecs and Telepresence VOIP SIP H323 Creston Polycom Endpoints (HDX/VVX/RMX) AMX and AV cloud collaboration solutions.
- Associates' degree in computer-related field or equivalent years of experience.
- Configure support troubleshoot and resolve issues associated with Audio Visual hardware and software.
- Strong analytical and problem-solving skills.
- Networking experience.
- Strong knowledge of A/V signal flow.
- Proven attention to details and follow-up.
- Strong written and verbal communication skills documentation is a must.
- Knowledge of how to use electrical and electronic diagnostic tools.
- Experience with Microsoft Teams and Cloud Video Interop solutions.
- Experience with room/desk booking solutions (Condeco iOffice).
- Experience with Digital Signage solutions (BrightSign Haivision Mediastar).
- Experience with DS platforms (Appspace).
- Experience with (MS Teams Zoom Amazon Chime Bluejeans Google Meets).
- Computer Skills: MS Office Outlook Visio etc.
- 2+ years of On-Site or Internal Support experience.
- 2+ years of DSP programming (Biamp QSC).
- Ability to read and understand signal and network diagrams.
- Audio Visual system design knowledge base.
- Audio Visual design build process experience.
- Software Development Lifecycle knowledge.
- Internal Operations experience.
- Continental Operations experience.
- Global Operations experience.
- 2+ years Endpoint Admin Experience (Zoom dashboard Cisco Control Hub LogiSync Microsoft XIO etc).
- 2+ years live event support experience.
- 2+ years of experience with Audio Systems (Shure Sennheiser AKG Yamaha).
- 2+ years of Video Teleconferencing (VTC) experience.
- Experience supporting live events in studio spaces.
- Demonstrates high level of interpersonal relationship skills.
Desired Characteristics:
- Experience in broadcasting video production multimedia or related field.
- Ability to execute within a fast-paced agile process.
- Ability to design audio and/or video installations from start to finish.
- High attention to detail while balancing multiple issues.
- Promotes an organizational climate that energizes motivates and facilitates teamwork.
- Customer Service Skills.
- Multitasking Ability.
- Certified Technology Specialist (CTS) Certification.
- Crestron Core Track Certification(s).
- Dante Certification Level 1.
- Digital Media Certificates.
Additional Requirements:
- Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company-sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $70000 - $85000
Additional Information
As part of our selection process external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to [email protected].
Top Skills
What the Team is Saying
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What We Do
From film television news theme parks interactive media and streaming our people are at the center of it all. Here we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film television and streaming brands. Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data building AI to help enable solutions to optimize every aspect of our content eco-system. Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers consumers and businesses that consume and love NBCUniversal’s content. And while you design build and architect your career we have the culture to make sure you’re supported. Here you can work and still live your best life! We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact here you can.
Why Work With Us
For us it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating always solving and always ahead of competition.
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Date Posted
04/25/2026
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