User Researcher, Platform

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
The user researcher will partner closely with product managers and cross-functional team members to understand our vision, gather research, and share insights to influence the product roadmap across subject areas. The ideal candidate is highly organized, collaborative, and passionate about building the best possible experience for teachers, students, and administrators.
Responsibilities:

• Collaborate with product managers and other cross-functional team members to facilitate research initiatives and drive product development
• Attend all relevant team meetings and serve as an advocate for our users
• Create research plans and submit them for team review
• Recruit and expand a diverse database of teachers, students, and administrators for participation in research
• Conduct mixed methods research with educators and students, including user interviews, surveys, prototyping sessions, and observations
• Inspire change by synthesizing results from qualitative and quantitative sources into impactful presentations to stakeholders
• Contribute to department wide insight share outs in collaboration with the Research & Measurement team
• Mentor junior members of the research team
• Perform other related duties as assigned

Basic Qualifications:

• 2+ years experience conducting user, market, and/or competitor research
• Outstanding verbal and written communication skills
• Excellent organizational skills and attention to detail
• Knowledge of various quantitative and qualitative methods such as usability testing, prototyping, discovery, data analysis, task analysis, focus groups, field research, interviewing and surveying
• Willing to travel a few times per year to US schools for field studies

Preferred Qualifications:

• Strong analytical and problem-solving skills
• Experience translating research findings into strategic narratives
• Customer relationship management experience
• Interest in the education or edtech field
• Degree or prior experience in education, HCI, technology, design, user research, curriculum content development

Amplify's COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.