T
Compensation
Job description
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- Shell script
- iOS
- MAC
- Linux
- JavaOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Project management software
- Programming software
- HTML editing software
- Website creation and management software
- Web service design
- Business diagram software
- Desktop publishing software
- Mapping and data visualization software
- Database software
- Mac OS
- Quick Books
- MS Active Directory
- Veritas Netbackup
- .NET
- JavaScript
- MS Office
- MS Windows
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Visual Basic
- Wireless networks
- XML
- PHP
- WordPress