Utilization Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Utilization Manager based in the United States.

Join a mission-driven healthcare organization focused on improving access to high-quality behavioral health services for children and families. In this remote operations role, you will lead scheduling optimization efforts to ensure clients receive the therapy hours they are authorized to access. You will manage and support a scheduling team, analyze utilization data, and implement process improvements that directly impact care delivery. Working closely with clinical teams, support staff, and families, you will help remove operational barriers and improve service outcomes. This position offers the opportunity to combine leadership, healthcare operations, and data-driven problem solving in a collaborative environment. If you are passionate about improving healthcare access and creating meaningful impact, this role provides an opportunity to make a difference every day.

• Lead and manage the scheduling team to maximize utilization of authorized therapy hours and ensure clients receive the services they need.
• Monitor scheduling workflows, identify inefficiencies, and implement improvements to achieve utilization goals.
• Analyze scheduling data, including authorized versus delivered hours, to identify trends, gaps, and opportunities for optimization.
• Collaborate with clinicians, behavioral health professionals, and operational teams to proactively resolve scheduling challenges.
• Communicate regularly with families and internal stakeholders to address service gaps and improve care coordination.
• Train, coach, and support scheduling team members to strengthen performance and achieve operational targets.
• Develop and implement tools, reporting processes, and best practices to improve scheduling efficiency.
• Contribute to continuous improvement initiatives that enhance the overall client experience and quality of care.

Requirements

• 2+ years of experience in healthcare scheduling, utilization management, healthcare operations, or a related field.
• Experience working in ABA therapy, behavioral health, or another clinical care environment is preferred.
• Strong organizational skills with the ability to manage priorities in a fast-paced environment.
• Experience leading, coaching, or supporting team members toward performance goals.
• Strong analytical skills with the ability to interpret data and identify operational improvements.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clinical teams, staff, and families.
• Problem-solving mindset with the ability to identify challenges and develop practical solutions.
• Passion for improving healthcare outcomes and supporting children and families through better access to care.
• Ability to work independently while contributing positively to a collaborative remote team environment.

Benefits

• Fully remote position available across the United States.
• Competitive annual compensation ranging from $70,000 to $85,000.
• Opportunity to contribute to a mission-driven healthcare organization.
• Meaningful impact on access to behavioral health services for children and families.
• Collaborative environment with opportunities for professional growth.
• Opportunity to develop leadership and healthcare operations expertise.
• Ability to work within a rapidly growing organization focused on improving care delivery.