Utilization Specialist II- ePay

The Utilization Specialist is responsible for the successful development, execution and management of utilization activities that increase the overall growth and utilization of the ePay solution to drive revenue growth and support customer retention and satisfaction.
The Utilization Specialist will plan and execute utilization plans and will interface directly with customers, operations and partners to ensure alignment and successful execution of utilization initiatives. The Utilization Specialist investigates and provides recommendations and helps resolve issues affecting execution of utilization growth plans.
In addition, the Utilization Specialist will provide analysis and metrics highlighting utilization to help continuously improve and optimize the utilization function. The successful candidate will have the initiative and thoroughness to manage multiple projects or initiatives, the professionalism to effectively collaborate with multiple stakeholders as well as the creativity and tenacity to drive activities to completion. This role directly contributes to the timely delivery of utilization revenue within the ePay portfolio and driving predictable and consistent reoccurring revenue for GHX.
Key Responsibilities

• Partners in the development of outreach materials to assist customers in direct outreach to targeted participants.
• Collaborate with internal business partners to create a proven Utilization plans model for the ePay platform, utilizing SalesForce.com and other related data warehousing methods.
• Partners with Service Delivery, Customer Support, Customer Development Managers and Product Management to drive overall customer satisfaction.
• Identifies and encourages reference opportunities within customer base through routine interactions with customers and partners.
• Builds and cultivates relationships to build customer and prospect engagement and drive increased utilization.
• Reviews and reconcile data and reports to maintain accurate dashboards and analysis.

KEY DUTIES

• Creates and implements utilization plans to increase customer participation and utilization for the ePay product, including managing agreements with card-based suppliers.
• Consults directly with customers to develop customer-centric plans to encourage prospective and existing customer participation in the ePay network.
• Develops emails and outreach plans highlighting GHX procure to pay solutions, best practices, key differentiators, and demonstrated value.
• Other duties as assigned.

KEY COMPETENCIES

• Strong planning, financial and analytical skills, with proven ability to apply these skills with deft business acumen to complex situations with competing priorities.
• Able to work effectively with cross functional teams and personnel at varying levels within GHX and customer/partner organizations.
• Exceptional organizational and project management skills, experience managing complex timelines and processes.
• Excellent interpersonal and presentation skills (remote and in person) with demonstrated success in building and sustaining internal and external relationships.
• Self-motivation, high attention to detail and strong analytical skills.
• Knowledge of basic AP/AR process and terms.
• Excellent verbal and written communication.
• Strong professional ethics and integrity.

Required Education, Certifications, and Experience

• Bachelor's degree.
• 2 years' experience in Financial Services, Payments, FinTech, healthcare finance, supply chain or related discipline.
• Excellent PC skills (Word, Excel, Visio, PowerPoint), preferably with working knowledge of a database.
• Willingness to travel up to 10%.

Preferred Qualifications

• Data visualization tools like Tableau, Looker, etc.
• Basic working knowledge of SQL.

Key Differentiators

• SaaS industry experience or financial services background.

Estimated salary range: $54,000 - $65,000
The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.