UX Researcher

Found is seeking a UX Researcher who is looking to flex across tactical and strategic work at a rapidly growing, highly iterative company focused on helping people regain their health through weight care. You will be joining our Product Design Org and report to the Director of Product Research. By conducting qualitative and quantitative research, you will gather insights about the needs and experiences of Found's users and will inspire and inform our designs. You’ll play a critical role in creating usable, effective, and delightful experiences for people in their weight loss journey. Your work will impact a variety of stakeholders, including product managers and engineers, at all stages of product development.

We are looking for:

A self-starter and cross-functional partner who will

• Conduct ground up research and/or leverage data and insights from other sources. Most projects are qualitative in nature, but working knowledge of quantitative methods can be helpful.
• Manage multiple stakeholders and work together to scope, prioritize, and select the best methodologies for each research request.
• Develop and facilitate research workshops with non-technical stakeholders to unlock actionable insights and experience maps.
• Anticipate research needs and identify trends, gaps, and opportunities in the industry.
• Find the right balance between cross-functional research requests and self-initiate projects.
• Manage several projects simultaneously at different stages, both tactical and strategic, to deliver a steady portfolio of insights.
• Use A/B testing and partner with Product and Design to develop more impactful testing strategies.

A strategic leader with excellent communication skills with 

• Ability to unlock and broadcast clear strategic business opportunities and recommendations that guide decisions across rapid iterative tests to larger organizational decisions that go up to the CEO.
• Extensive experience in creating clear, holistic, and actionable stories
• Experience in centralizing and broadcasting findings across the larger org to help spread awareness of insights and promote the research.
• Experience in driving the right conversations with stakeholders to ensure we’re investigating the right information to make strategic decisions.
• Experience in the areas of Growth, Medical, and/or Behavior Change and working with external research vendors.
• Working knowledge of design and testing tools such as Figma, Usertesting.com, Dovetail, Wireframing, Journey Mapping.

Minimum qualifications:

• Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience.
• 4+ years of experience conducting UX research.
• Experience with research design utilizing various methods including but not limited to usability studies, contextual inquiry, and surveys.
• Relevant product research experience, either in an end-to-end, usability, or generative setting.
• Self-awareness, value collaboration, communication, diversity, and inclusivity; recognize that experience comes in many forms.

Preferred qualifications:

• Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
• At least 5 years of end-to-end experience (or at least 1 year of product research experience for PhDs) conducting all aspects of research (study design, recruiting, moderation, analysis, reporting).
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
• Experience in a variety of product spaces, applied research and/or academic settings.

What You’ll Get

• Competitive compensation
• Medical, dental, vision, and life insurance
• PTO, company-paid holidays, parental leave
• 401K, wellness and wifi perks
• Remote - first culture

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