Vertical Account Manager Hospitality

Spectrum

Vertical Account Manager Hospitality

Reposted 11 Hours Ago

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New York NY USA

In-Office

57K-114K Annually

Senior level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Manage and grow a portfolio of enterprise hospitality accounts drive renewals and new sales to meet quotas act as primary customer advocate coordinate internal teams to resolve issues maintain contract/compliance records support collections and travel to customer sites for face-to-face meetings.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship now or in the future.
Seeking to build lasting partnerships while driving business growth? As a Vertical Account Manager Hospitality at Spectrum Business you will manage and nurture relationships with enterprise customers safeguarding and expanding revenue streams. By serving as a trusted advisor you will ensure customers receive the best possible service and support directly impacting Spectrum's continued success in the enterprise market.
How You Will Make an Impact

Proactively manage a portfolio of enterprise accounts through regular face-to-face meetings and account reviews
Meet or exceed assigned sales quotas and revenue goals by identifying and securing renewal and new sales opportunities
Serve as the primary advocate for assigned customers ensuring satisfaction across all Spectrum departments
Collaborate with internal teams to resolve customer issues and maintain accurate records in internal databases
Establish and monitor procedures to support accounts including contract tracking and compliance with regulatory requirements
Assist the Collections Department with account collections as needed
Stay informed about Spectrum service pricing procedures promotions and order entry processes through ongoing training

Working Conditions

Office environment
30% travel required

What You Will Bring to Spectrum
Required Qualifications
Education

High school diploma or equivalent from an accredited organization (GED)

Experience

Previous experience with billing systems such as ICOMS or CSG
Experience using Salesforce

Skills

Read write speak and understand English
Attendance at sales meetings and training sessions as required
Ability to travel using a reliable personal vehicle including in inclement weather
Valid and active state driver's license and safe driving record

Preferred Qualifications
Education

Bachelor's degree in a business-related field or equivalent combination of education training and experience

Experience

5+ years of strategic account sales or management experience
5+ years of experience with advanced voice and data networking including PRI/SIP and LAN/WAN

Skills

Proven ability selling data voice cloud or video solutions and premise-based products
Proficiency in Microsoft Word Excel and PowerPoint

#LI-KN1
SCM282 2026-75762 2026
Here our employees don't just have jobs they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history if any will be considered in a manner consistent with applicable laws including local ordinances.
The base pay for this position generally is between
$57400.00 and $113800.00. The actual compensation offered will carefully consider a wide range of factors including your skills qualifications experience and location. We comply with local wage minimums and also certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
In addition this position has a commission earnings target starting at
$72000.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet® TV Mobile and Voice. Beyond our connectivity solutions we also provide local news programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer including job seekers with disabilities and veterans.

Skills Required

Ability to work lawfully in the U.S. without employment-based immigration sponsorship
High school diploma or equivalent (GED)
Previous experience with billing systems such as ICOMS or CSG
Experience using Salesforce
Read write speak and understand English
Ability to travel using a reliable personal vehicle including in inclement weather
Valid and active state driver's license and safe driving record
Attendance at sales meetings and training sessions as required
Bachelor's degree in a business-related field or equivalent (preferred)
5+ years of strategic account sales or management experience (preferred)
5+ years' experience with advanced voice and data networking (PRI/SIP LAN/WAN) (preferred)
Proven ability selling data voice cloud or video solutions and premise-based products (preferred)
Proficiency in Microsoft Word Excel and PowerPoint (preferred)

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support—Retirement funding is highlighted by a dollar‑for‑dollar 401(k) match up to 6% of pay plus an additional 3% company contribution for most employees. Feedback suggests this effectively delivers up to 9% in company contributions when employees contribute at least 6%.
Healthcare Strength—Health coverage includes multiple national medical options (plus Kaiser in some areas) dental/vision EAP counseling and up to $1500 in employer funding to a health account for certain plans. The company states it has absorbed premium increases for medical dental and vision for 12 consecutive years.
Wellbeing & Lifestyle Benefits—Education at no cost via Guild covers selected associate bachelor’s certificate and bootcamp programs with up to $10000/year for certain graduate or out‑of‑catalog programs. Connectivity perks include free and discounted Spectrum services and deep Spectrum Mobile discounts for eligible lines.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford CT

100000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates develops and operates the nation’s fastest mobile service most reliable internet service most viewed live TV app and the most advanced WiFi serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer architect engineer developer operator or data scientist. We are creative disciplined hard-working complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum we continually refine technology process and structure. We are committed to delivering a superior network infrastructure the most competitive products and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.