Vice President, Technical Operations

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What You'll Be Doing

• Your responsibilities in this role are:
Strategic Leadership:
• Develop and execute the overall Technical Operations strategy aligned with Arcadia’s goals and be accountable for success of the end-to-end business function.
• Drive data management policies to ensure data integrity, compliance, and security within healthcare regulatory standards.
• Collaborate with other Arcadia leadership to integrate data insights into business strategies and decision-making.
• Partner with Arcadia Software Engineering leaders to shape Arcadia's data integration & management strategy, contributing to cross-functional initiatives and driving scalability through innovative data solutions.
• Expand Arcadia’s partnership with our off-shore partners to drive scale & customer service improvements within our technical operations functions.
• Set and manage to ambitious goals, measuring and communicating progress regularly, and course correcting where needed.


Operational Management:
• Oversee the design, development, implementation, and ongoing monitoring and maintenance of customer data pipelines, infrastructure, and processes.
• Ensure data quality, consistency, and accessibility across all business units, utilizing a mix of tools & well-designed processes to drive reliable data assets for customers
• Establish and monitor KPIs to measure the effectiveness of  Technical Operations department & the data integration and data management functions.
• Oversee  data integration processes (claims, clinical, and supplemental data sources), ensuring high-quality connectors and customer data health.
• Provide oversight on sprint planning, backlog grooming, and task management to support efficient technical operations processes.


Team Leadership and Development:
• Build and lead a high-performing Technical Operations team, fostering a culture of innovation and excellence.
• Provide mentorship and professional development opportunities to team members, including a talented cohort of direct reports at the Director and Senior Director level.
• Collaborate with cross-functional teams, including engineering, analytics, and product management, to achieve organizational goals.
• Partner with Arcadia’s offshore technical operations partners to drive a globally close-knit, highly performing team.


Customer Success:
• Bring a customer-focused approach that centers the needs of our customers and is responsive to their experiences and feedback.
• Independently handle escalations, taking ownership on behalf of Arcadia for managing a customer escalation to complete resolution and lessons learned.
• Develop deep credibility with customer stakeholders in technical/data/IT leadership roles.
• Represent Arcadia to the market in presentations to prospective customers, serving as a subject matter expert on healthcare data and technology, and supporting external conferences and events.


Compliance and Security:
• Ensure compliance with data protection regulations and industry standards, such as GDPR, CCPA, or HIPAA.
• Implement and enforce data governance policies to protect sensitive information and maintain data integrity.
• Develop risk mitigation strategies related to data security and privacy.


Technology and Innovation:
• Bring an experienced opinion on interoperability standards and the future of data exchange in healthcare, inclusive of the emerging tools and technologies that the “winners” of today and tomorrow are leveraging.
• Stay informed about emerging data technologies, trends, and industry advancements.
• Recommend and implement innovative solutions to improve data integration, validation, and management processes.
• Drive automation and optimization initiatives to enhance operational efficiency.

What You'll Bring

• Bachelor's degree in Computer Science, Data Science, Information Systems, or a related field; Master's degree preferred.
• 10+ years of experience in Technical Operations or related roles, with at least 5 years in a senior leadership position.
• Deep understanding of the healthcare data ecosystem, including regulatory and compliance requirements.
• Proven expertise in data governance, data architecture, and operational excellence.
• Strong technical background with experience in data engineering, databases, cloud platforms, and analytics tools.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to lead through ambiguity and drive organizational transformation.

Would Love For You To Have

• Experience using collaboration tools such as Jira and Confluence
• A positive attitude and willingness to adapt to a fast-paced environment
• Proven track record in leading teams to achieve complicated, challenging objectives
• Experience in partnering with offshore operations
• Technical experience with databases, database architecture, cloud architecture, Python, Kafka, Nifi, DBT, Hudi, and AWS

What You'll Get

• Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible, remote-friendly company with personality and heart
• Employee-driven programs and initiatives for personal and professional development
• The opportunity to work for an amazing, fast-growing software company leveraging a highly scalable cloud platform
• You seek a fun culture that encourages you to speak up and fosters creative thinking
• Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community