VIP Customer Account Advisor

At bet365 we're one of the world's leading online gambling companies revolutionising the industry since 2000. Founded by Denise Coates CBE we now employ over 9000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position offering an unmatched experience across 96 sports and 700000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company we’re breaking new ground in software innovation too redefining what’s possible for our customers worldwide.

As a VIP Customer Account Advisor you will be the primary point of contact for bet365’s most valued customers ensuring they receive exceptional service.

Your focus will be on building strong long-term relationships with our customers ensuring that every interaction is handled with the care and professionalism that defines bet365.

We are seeking a dedicated professional with a natural ability to build rapport and trust. As you will be the face of our VIP service a high level of emotional intelligence discretion and a proactive approach to anticipating customer needs is essential.

We are looking for someone who understands that every interaction—whether via phone email or chat—is an opportunity to enhance the customer experience and strengthen our brand.

You will demonstrate a genuine passion for delivering a seamless premium experience to our highest-value customers.

This role involves proactively identifying customer needs and tailoring your approach to ensure every interaction adds value and strengthens our relationship.

You must be enthusiastic resilient and committed to providing excellent high-touch customer service at all times.

Full training will be provided. The position is full time working any 5 days from 7 between the hours of 6:30am and 11:00pm including holidays and weekends.

Starting at $25.14 per hour with an increase to $25.68 post-training our benefits package includes Company funded healthcare a 401(k) with Company match 33 paid days' off annually bonus on-site fitness facilities and more.

• Attention to detail with the ability to analyse information and present in a clear and concise manner.
• A natural problem solver who enjoys assisting customers and sourcing the right resolution.
• Self-motivated and enthusiastic with the ability to work well in a busy fast-paced environment.
• Excellent verbal and written communication skills.
• The ability to learn quickly and comfortable following processes and procedures to ensure accuracy.

• Delivering Premium Service: Building professional relationships with VIP customers anticipating their unique needs and tailoring your approach to provide a personalized experience.
• Managing Multi-Channel Contact: Handling queries via phone live chat email and web message to the highest possible standard.
• Problem Solving & Resolution: Investigating and resolving gaming payment and account queries using your initiative to provide effective first-time resolutions.
• Compliance & Integrity: Maintaining a strong understanding of state licensing fraud and verification processes and strictly adhering to our Responsible Gambling policies.
• System Navigation: Confidently navigating our back-office tools to extract information author clear notes and guide customers through our products and features.
• Collaborative Working: Working effectively with other departments to ensure a seamless experience for the customer and escalating issues through the correct channels when necessary.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

What We Do

We’re one of the world’s leading online gambling companies revolutionizing the industry since 2000. Founded by Denise Coates CBE we now employ over 10000 people and serve over 120 million customers in 26 languages. We empower our employees to push boundaries and explore new ideas cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company we’re breaking new ground in software innovation too redefining what’s possible for our global worldwide.Our focus on In-Play betting has solidified our market-leading position featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750000) we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

Gallery