Provide premium relationship management for high-value players: build trusted relationships manage accounts during coverage analyze account trends execute promotional strategies and budgets support reactivation attend events and ensure compliance with VIP and responsible gaming policies.

At DraftKings AI is becoming an integral part of both our present and future powering how work gets done today guiding smarter decisions and sparking bold ideas. It's transforming how we enhance customer experiences streamline operations and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it one bold step at a time. To those who see AI as a driver of progress come build the future together.
The Crown Is Yours
As a VIP Services Representative you'll help deliver a premium experience to some of our most engaged players while supporting DraftKings' industry-leading VIP strategy. You'll build meaningful relationships with VIP customers step in to manage accounts during periods of coverage support and help create memorable experiences that strengthen long-term loyalty. In this role you'll balance relationship management account analysis and promotional strategy in a fast-paced environment where every interaction shapes the player experience. You'll work closely with cross-functional teams to ensure our VIP players stay connected to the latest promotions events and experiences across DraftKings.
What you'll do

• Build upon strong authentic and trusted player relationships while identifying opportunities to improve the customer experience.
• Assist and attend events where customers are present and help is needed.
• Exceed engagement and service level performance targets.
• Assist in reactivation efforts to re-engage inactive users.
• Effectively distribute an allotted promotional budget.
• Execute against all VIP policies and guidelines including responsible gaming policies.

What you'll bring

• At least 1 year of experience in a sales or account management role.
• Comfort working in a fast-paced highly collaborative and entrepreneurial environment.
• Ability to analyze data and trends to make quick and confident decisions.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming License.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 64000.00 USD - 80000.00 USD plus bonus equity and benefits as applicable. Our ranges are determined by role level and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.