VP Business Development

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP Business Development based in the United States.

This senior leadership role is responsible for driving strategic enterprise growth by acquiring new logos and expanding market presence across high-value client segments. The VP Business Development will lead complex, consultative sales cycles, positioning end-to-end customer experience solutions across digital operations, automation, and global delivery models. This role operates at the intersection of strategy and execution, building executive-level relationships and shaping tailored value propositions for enterprise clients. You will play a key role in identifying market opportunities, influencing buying decisions, and closing large-scale deals in highly competitive environments. The position requires strong commercial acumen, deep industry understanding, and the ability to translate client challenges into scalable solutions. Working in a fast-paced, global organization, you will collaborate closely with cross-functional teams to deliver compelling proposals and win transformative business.

• Drive enterprise new business acquisition by identifying, pursuing, and closing high-value “new logo” opportunities across target industries and strategic accounts.
• Develop tailored go-to-market and account strategies, leveraging industry insights, competitive intelligence, and client pain point analysis to position differentiated solutions.
• Build and maintain a robust sales pipeline, managing the full cycle from prospecting and qualification through negotiation and contract closure.
• Lead executive-level client conversations as a trusted advisor, articulating value propositions across customer experience, digital operations, and automation solutions.
• Own and lead RFP/RFI responses in collaboration with internal stakeholders, ensuring high-quality, persuasive, and compliant submissions.
• Negotiate complex commercial agreements, balancing client needs with organizational objectives and risk considerations.
• Monitor market trends, competitor activity, and emerging CX innovations to inform strategy and strengthen positioning.

Requirements

This role requires extensive enterprise sales experience, strong industry expertise, and the ability to operate in complex, multi-stakeholder environments. Candidates should bring a proven track record of closing large deals, building executive relationships, and driving revenue growth in competitive markets.

• 10+ years of experience in enterprise business development, strategic sales, or consultative solution selling within CX, BPO, or related industries.
• Demonstrated success in winning new enterprise clients and managing long, complex sales cycles.
• Strong understanding of customer experience ecosystems, including digital operations, automation, and contact center solutions.
• Established industry network and credibility within relevant verticals such as healthcare, BFSI, retail, technology, telecom, or media.
• Excellent communication and executive presentation skills, with the ability to influence senior stakeholders and C-level decision-makers.
• Strong commercial acumen, negotiation skills, and ability to develop compelling business cases and proposals.
• Ability to travel domestically and internationally up to 50%.
• Bachelor’s degree or equivalent professional experience.

Benefits

• Competitive base salary with performance-based incentives and commission structure
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plans and financial wellbeing programs
• Flexible work arrangements supporting work-life balance
• Paid time off, holidays, and additional leave policies
• Opportunities for global exposure and career advancement
• Access to professional development and leadership growth resources.