VP Employee Experience & Culture

PagerDuty is a mission-critical SaaS company that powers real-time operations for global enterprises. As our Vice President Employee Experience you will lead the strategy and execution of initiatives that define how Dutonians experience work—across a centralized team including People Development Culture Employer Brand Listening and Workplace functions.

This role will play a pivotal part in scaling an inclusive values-driven culture that supports high performance innovation and well-being in a hybrid global environment. You will partner closely with senior leaders to ensure that every employee feels connected to PagerDuty’s mission: helping teams respond better to moments that matter.

Employee Experience & Culture

This role strengthens PagerDuty’s culture as a competitive advantage by shaping an integrated employee experience that’s grounded in trust teamwork inclusion and innovation. Success means creating the conditions where every employee feels connected to our purpose inspired by our leadership and empowered to thrive in a hybrid‑first environment. Through strategic programs meaningful storytelling and data‑driven insights this role deepens engagement and belonging bringing our “Time Together” philosophy to life. Partnering across People Ops Workplace and business leadership teams this role ensures our practices policies and programs evolve with agility—advancing equity inclusion and a sense of community that fuels performance and growth across PagerDuty’s global workforce.

This team turns employee feedback into a strategic advantage by building a comprehensive listening and insights engine that amplifies every voice across PagerDuty. Success in this role means transforming data from engagement surveys pulse checks and sentiment analysis into actionable strategies that strengthen connection retention and belonging. Through clear reporting and storytelling to the Executive Leadership Team this role ensures employee perspectives directly inform business priorities culture evolution and people strategy decisions.

Drive measurable growth in PagerDuty’s reputation as an employer of choice by transforming our purpose culture and innovation into a compelling and consistent brand narrative. Success means elevating our visibility in the tech industry and beyond—attracting top talent deepening engagement and reinforcing trust in our values of flexibility and inclusion. By leading EVP storytelling and partnering with Communications Recruiting and Marketing this role ensures every channel—from recruitment marketing to onboarding and internal communications—reflects a unified authentic story that fuels both brand equity and hiring outcomes.

Creating spaces—both physical and virtual—where people and performance thrive. Success means designing and evolving environments that deepen connection fuel collaboration and enhance productivity and well‑being across our hybrid organization. By partnering closely with IT Finance and Operations this globally dispersed team drives scalable programs that bring our “Time Together” philosophy to life while embedding sustainability accessibility and employee feedback into every workplace strategy. The outcome: a seamless inclusive and inspiring workplace experience that strengthens culture and supports how PagerDuty works best in our 7 hub locations cohorts as well as our remote workforce.

• 12+ years of progressive experience in People Culture Employee Experience or Organizational Development leadership in a fast-paced environment ideally in high-growth SaaS or technology companies.
• Proven success leading large-scale employee experience engagement or culture transformations that improved business results.
• Strong understanding of global hybrid workforce design and digital employee engagement practices.
• High-level acumen of employer brand inclusion and belonging practices
• Adept at using data to drive experience design and demonstrate impact.
• Exceptional executive presence communication and influence skills.
• Bachelor’s degree in Human Resources Business or related field (Master’s preferred).

• Measurable improvement in engagement retention and internal mobility across global teams.
• Clear and consistent understanding of PagerDuty’s culture and values across the organization.
• Elevated employee advocacy and recognition of PagerDuty as an employer of choice.
• High adoption of learning and development programs with demonstrable business impact.
• Experience with workplace design and facilities or real estate management

What We Do

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. PagerDuty is Great Place to Work-certified™ a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2. Go behind-the-scenes at careers.pagerduty.com and @pagerduty on Instagram.

Why Work With Us

PagerDuty offers a hybrid flexible environment where ambition thrives. We champion innovation learning and growth through our core values: Champion the Customer Take the Lead Run Together Ack & Own and Bring Your Self. Join us!

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