VP of Technical Operations

Remote Role: US or Canada 

What is PerfectServe? 

PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. PerfectServe is featured on this year’s Inc 5000 list, which profiles the fastest-growing private companies in America. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! 

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. 

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. 

Position Overview

The Vice President of Technical Operations will lead the technical operations team, manage the company’s infrastructure, mature architectures, processes, and protocols and provide leadership over the technical design and implementation of large, complex projects. This critical leader plays a vital role  in ensuring the stability, scalability, and security of PerfectServe’s technical infrastructure and 24x7 technical operations. 

Main responsibilities

•  Lead the technical operations team, including hiring, training, and performance management (maximizing the output of the team)
• Mature the respective architectures, processes, and protocols to maintain 99.9% uptime in the company’s cloud and colo infrastructure environments supporting multiple product lines
• Manage the company’s infrastructure, including data centers, networks, servers, storage systems, telephony, and AWS environments
•  Oversee the company’s 24x7 technical operations, including monitoring, troubleshooting, and capacity planning
• Partner with services and other technical leaders to troubleshoot and resolve escalated technology and infrastructure issues
• Provide leadership over the technical design and implementation of large, complex projects
• Partner with the VP of Engineering to ensure platform stability
• Ensure standards and practices meet federal and state privacy and security regulations and requirements
• Establish processes and solutions for data protection and quality assurance
• Maintain industry standard compliance and regulatory certifications
• Develop, implement and manage IT strategies and internal IT help desk that support the company’s growth
• Establish and maintain relationships with key vendors and service providers
• Create, track, and control the development of annual operating and capital budgets for purchasing, staffing, and operations. 

Qualifications

Must-have, critical qualifications

• 10+ years of technology operations leadership experience, supporting mission-critical applications that require 24/7 uptime and availability
• Experience operating public cloud SaaS and data center environments
• Experience leading security initiatives to safeguard highly sensitive data stores
• Experience migrating complex environments from colo data centers to the cloud
• Ability to travel internationally
• Proven track record of execution

Preferred qualifications

• Healthcare SaaS experience
• Experience leading a geographically dispersed team with diverse backgrounds
• Experience leading in a PE-backed company
• Strong problem-solving and troubleshooting skills