Job Description
Who we are at Embroker
Embroker is the radically simple destination for industry-tailored commercial insurance. Our mission is to make it radically easier for businesses to get the right coverage at the best price. With a technology-first, customer-centric approach, Embroker is changing how businesses protect themselves, their staff, and their customers. In 2015, Embroker has raised over $150M in funding from leading fintech investors.
Salary: $175,000 - $220,000
*This position can sit remotely anywhere in the US
The value of this position
Embroker is looking for a VP, Operations to lead business insights, operational efficiency, and strategic initiatives. As the VP, Operations, you will report directly to the Chief Financial Officer and partner with leaders and managers of all major functions to help us evaluate business performance, redesign business processes and systems for scale, and pursue new growth opportunities. We care about outcomes, not activities, and we have fun moving quickly to them. This is a critical leadership role that offers the opportunity to have a deep and lasting impact on the company’s trajectory
What you will own in this role
- Business Performance and Quarterly Planning: You will evaluate current business performance, define, lead, and report on cross-functional company OKR processes and KPIs, identify constraints and root causes, and propose countermeasures with business cases for expected impact. You will lead and manage quarterly planning for the organization.
- Operational Efficiency and Maturity: You will work cross-functionally with departmental leaders and Pack members to lead the evolution of Embroker’s operational efficiency by redesigning business processes, evolving process maturity and leveraging systems to automate and scale operations.
- Performance Measurement and Analytics: You will instrument the business with data and dashboards to monitor desired outcomes and overall performance, setting clear targets for operational leaders and paths to improve operating margin and operational efficiency.
- Operations Management: You should have operating model experience and experience overseeing operations teams both in the United States and across the globe. You will work closely with our global operations functions and external vendors that support various systems including Salesforce.
- Strategic Planning: You will lead in annual strategic reviews and drive operations strategy to achieve company goals.
What experience we believe is the right fit
- You have 10+ years of experience including 3+ years in a Company Operations function, Operating Model strategic consulting or BizOps function
- Insurance industry experience required
- Experienced working in venture-capital-backed or private equity-backed companies preferred
- Experience working within high-growth environments and/ or start-ups preferred
- You possess proven experience in standardizing and scaling processes
- You possess experience with offshore/ nearshore
- You enjoy digging into the data and leading qualitative research to inform decisions
- You are a strategic thinker who loves to execute with speed and precision
- You communicate effectively and are comfortable debating recommendations
- You are able to lead complex projects from strategy through execution
- You have a low ego and work well across teams and with external partners
- You are innately curious and form strong opinions held loosely
- You have experience working with project management and collaboration tools including Monday, JIRA, Confluence or others
- Preference for experience working with Salesforce / CRM tools, workflow management systems including Zendesk, and process documentation tools including Lucid, Miro or Mural or a willingness to learn
- You have experience with Microsoft Excel, Google Sheets, Google Slides, Looker, and SQL or a willingness to learn
- Bachelor's Degree or equivalent experience
Our Values
The Embroker Pack lives by three core values that have taken us from an idea to a growing, well-funded player in the Insurtech space.
Pack First
We succeed and fail as one team. We optimize for what is best for our entire organization. We always assume positive intent.
Be All-In
We are 100% committed. We move fast and are proud of what we build. We attack challenges with relentless positivity.
Create Magic
We strive to amaze and delight at every touchpoint. We make our work fun through teamwork, play, and positive energy.
Right to Work/E-Verify Poster
We believe that systemic structures and practices disproportionately disadvantage the most marginalized people in society — including people of color, people from working-class backgrounds, women, and LGBTQ people. We believe that these communities must be represented and included in the work we do to make our Pack stronger and more creative, and improve the way we do business. We strongly encourage applications from people with these identities or members of other marginalized communities.
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Date Posted
06/23/2023
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