VP, Product

Electric is the industry leader in providing world-class IT technology and real-time support for small and mid-sized businesses. With over 500 customers and more than 25,000 employee end-users, Electric’s IT platform includes real-time support powered by 100+ IT technicians, security, device & inventory management, network & server management, application & cloud management, employee on-boarding and off-boarding, procurement & provisioning, and data monitoring & insights. Electric is a Series D company funded by an all-star team of investors including: Bessemer Venture Partners, GGV Capital, 01 Advisors, Primary Venture Partners, Bowery Capital, Slack, Atreides Management, Vintage Investment Partners, and Greenspring Associates.

Electric is now over 400 employees and led by a seasoned executive team. Our company is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

Why You’ll Love This Role:

Small businesses who lack the budget and resources to thrive in a highly distributed world need affordable, high quality and scalable solutions to keep their businesses running efficiently. The strategy and vision you help transform into reality will revolutionize IT for SMBs. You will have the opportunity to help shape what modern, SaaS-based IT will look like by building and delivering intuitive, useful, and engaging products, and driving our product roadmap as we evolve our product suite. You’ll get to work closely with our executive leadership team and will partner across the organization with GTM and Technology teams to influence strategy and execution of work. You’ll also be able to grow and develop your own team, and be a mentor to product leadership and teammates beyond your reportees.

Why We’ll Love You: The Vice President of Product will champion the strategy, execution, and revenue growth for Electric’s platform and IT support products, helping achieve and maintain high levels of engagement and business growth. Reporting directly to our CTO you will: 

• Build, lead, manage, and mentor a team of product leadership via cultivating a high-performing, unified team culture.
• Manage a mature organization that includes product directors, PMs/POs, partnerships and product ops.
• Be a part of our VP-level leadership team that serves as the backbone of our operations.
• Translate business strategy and vision from our executive team into execution-ready product strategy for your team that is evangelized across the organization 
• Partner with leaders across Electric to ensure we’re achieving our vision cohesively, effectively, and in a way that creates confidence in our ability to deliver high engagement product experiences that customers purchase and continue using
• Serve as a key leader driving our product roadmap and delivery, and will ensure the ongoing health and quality of our support and platform products.

With 10+ years of experience in product leadership, you are deeply familiar with technology and can shape effective prioritization and requirement specificity to usher product development through to completion. You have demonstrated success in performing in-depth market assessment, translating financial targets into product strategic action, and balancing spend/revenue to budgets, metrics, operations, talent, and org alignment. 

• Proven experience as a data-centric leader, able to dive deep into the product performance metrics to identify fact patterns and derive action, while also seeking deep insight through user research measures to understand quantitative patterns. 
• Confidently built sound arguments and business cases for investments, while always preserving a bias to action given constraints (time, resources, data) in order to achieve business outcomes and solve user needs. 
• A committed to growing and developing your own team; you’ve successfully led multi-level teams and have coached your direct reports to be supportive, successful managers of their own teams. 
• Experience in start-up leadership roles (4+) 
• Experience in IT related, back office or data products

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.

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