Weekend Technical Support Analyst

• You’re passionate about technology and you stay up-to-date on the latest trends. You also love learning new software and tinkering with different gadgets. 
• You genuinely enjoy helping people and your passion for customer service makes it easy for you to build relationships with your customers and empathize with their problems. 
• You’re a team player and have the ability to follow or lead as situations dictate. 
• You are able to make decisions quickly and use available resources effectively.
• You enjoy the challenge of problem-solving and appreciate the value of a well-executed solution. 
• You’re able to plan organize and prioritize work—you’re seen as someone who wears many hats!
• You always find opportunities for improvement and take initiative to build new processes or programs to help your team succeed. 
• You’re genuinely curious which gives you the natural ability to “zoom out” of a problem in order to ask the right questions and translate your knowledge into simple solutions. 

• Provide instant world-class service to HCSS customers through multiple channels.
• Be the customer’s ambassador to all internal departments in order to help customers be successful in their roles.
• Take ownership of learning HCSS products in addition to the training provided.
• Continuously create helpful documentation through the capture of relevant information during each support interaction.
• Recognize and exceed the high standards and expectations of the department.
• Be the primary point of contact for weekend customer support.

• Flexible hybrid schedule
• Medical dental and vision coverage with company-paid and employee-paid options
• Paid holidays sick days and personal time off
• Employee Resource Groups (ERGs) that foster connection and inclusion
• On-site amenities including a covered basketball court soccer field track pickleball/tennis courts gym etc.
• Dog-friendly campus and WiFi-accessible courtyards
• 401(k) with a 5% company match
• Coverage for employee professional development and wellness
• And more!

What We Do

Since 1986 HCSS been developing software to help construction companies streamline their operations. Today HCSS is recognized as a pioneer and leader in the market serving thousands of construction companies across the nation. Year after year they continue to innovate refine and expand their products as the industry evolves. HCSS'​ mission is to help customers dramatically improve their business through innovative high-quality software and exceptionally helpful service while providing a great life for employees.

Why Work With Us

At HCSS we prioritize people—empowering both our customers and employees to achieve excellence. We promote from within provide continuous professional growth and embrace challenges as learning opportunities. Join us to build a meaningful career while delivering exceptional solutions and service.

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