Workplace Specialist

At Justworks the Workplace team creates environments where employees thrive. As a Workplace Specialist you will play a key role in delivering a seamless engaging and high-performing workplace experience in our Phoenix office.

This role blends workplace operations employee experience and cross-functional partnership. You will be responsible for ensuring the office runs smoothly day-to-day while also contributing to initiatives that enhance how our people connect collaborate and do their best work.

• Own and continuously improve day-to-day operations ensuring a smooth welcoming and high-quality workplace experience
• Serve as a primary point of contact for employees addressing workplace needs and fostering a positive environment
• Plan and execute in-office experiences including team events All Hands and employee activations

• Manage vendor relationships and ensure consistent service quality across the office
• Maintain workplace standards including safety compliance and operational readiness

• Manage and triage workplace requests through ticketing systems (e.g. Jira) ensuring timely and high-quality resolution
• Identify opportunities to improve workplace processes and contribute to the development of scalable solutions

• Provide basic on-site support for workplace technology and coordinate with IT and network teams to resolve issues efficiently

• Act as a liaison between the Phoenix office and NYC HQ to ensure alignment on workplace initiatives and standards
• Partner closely with People IT Legal and other business teams to support employee and operational needs

• Support onboarding by ensuring new hires have a seamless in-office experience including access orientation and workspace readiness
• Partner with People teams to support employee-related needs and escalate issues when appropriate

• You build strong relationships and approach challenges with a solutions-oriented mindset
• You demonstrate strong attention to detail and operational excellence
• You take initiative and proactively identify opportunities for improvement
• You communicate clearly and effectively across teams
• You bring a strong foundation in workplace operations and employee experience

As a Workplace Specialist how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others understanding their problems and developing solutions to their challenges through open-ended questions and active listening.

• Detail-oriented - exercises extreme attention to detail; is thorough accurate organized and productive and seeks to understand both the cause and effect of a situation.

• Initiative and motivation - identifying what needs to be done and doing it before being asked or before the situation requires it.

• Functional expertise - subject matter expertise of specific function(s) including knowledge of principles practices and domain knowledge.

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral written visual and non-verbal communication skills as well as listening skills to gain understanding.

In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed and earnest and dive in to get the job done well with a positive attitude.
• Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible but no simpler.” 

• 2–4+ years of experience in workplace operations office management or facilities
• Experience supporting office environments in a fast-paced or high-growth company
• Strong organizational and multitasking skills with exceptional attention to detail
• Excellent communication and stakeholder management skills
• Experience working cross-functionally with teams such as People IT and Operations
• Passion for creating a best-in-class workplace experience

#LI-Hybrid #LI-MM3

What We Do

Justworks is a cloud-based software platform that takes the busyness out of growing a business and alleviates the unknown. We've combined a simple platform and exceptional 24/7 customer service to help entrepreneurs and businesses grow with confidence by giving them access to corporate-level benefits automated payroll HR tools and compliance support— all in one place.

Why Work With Us

We're building a world in which starting running and joining a growing business is an accessible option for all. If you want to work in an entrepreneurial environment build something meaningful and have fun while doing it join us.

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