Workshop Specialist

Who We Are: 

At Calm, we have a simple, albeit BIG mission: to make the world a happier and healthier place. Through our website, blog, and app—filled with meditations, sleep stories, music, movement, and more—we’re redefining what mental care looks like in 2022 and beyond. With over 100 million users worldwide, 100,000 new users daily, and our growing partnerships with major companies, we’re having a positive effect on more and more people each and every day. And while the heart of Calm is digital, we are growing and expanding offline with a variety of products and services to help deliver on our mission of health and happiness, the world over. 

What We Do:

Calm is the world’s #1 brand for mental fitness and our Calm Business team is furthering our mission to make the world happier and healthier by bringing our offering into the employee benefits space. Calm Business is helping companies build a more resilient organization by promoting better sleep, reducing stress and anxiety, and developing consistent mindfulness practices. We offer accessible and effective content to meet the needs of any diverse workforce. With our proven launch strategy and marketing resources, plus ongoing engagement programs and account support, we take the stress out of employee benefits.

As a member of our team, you will help schedule and deliver workshops to our customers. We use a wide range of software to get our job done while creating a seamless experience for the clients. On the workshops team, we value high performance, authenticity, and empathy.

What You’ll Do:

The workshop specialist will help schedule workshops and support the technology and audience during our sessions. You’ll frequently be conducting client calls, managing schedules, and supporting general operations. This role interacts with our clients, trainers, and cross-functional partners.

• Ensures a successful event by managing technology.
• Leads introductory webinars.
• Facilitates discovery and introductory calls with clients.
• Schedules workshop and interacts with the company POC prior to the event.
• Ensures proper data entry and reporting after workshops.
• Offers best practices for our clients utilizing Calm Workshops.
• Schedules follow up calls if desired to assess the sessions and their impact.
• Attends client-facing calls.

Please note: This opening is for candidates based in Central or Eastern time zone. 

Who You Are:

• Understand the mental health objectives of customers and is able to align workshops to meet those objectives.
• Develops rapport easily with administrators and other key stakeholder(s), knows how customers measure success, provides timely impact reporting to admin or CSM 
• Tech savvy. You’re interested in learning about different software and using it to make life easier.

Nice-to-Haves: 

• Background in health and wellness and customer service.
• Well versed in technology including but not limited to: Prezi, Zoom, Microsoft Teams, WebEx, Sumo Scheduler, ZenDesk, Salesforce, Vevox, Confluence, and gSuite.