401(K) Jobs in Peabody, MA
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Customer Success Manager, Named
Company: Benchling
Location: Boston, MA
Posted Dec 01, 2023
That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field with 2+ years experience in Life Sciences, ideally in a lab or research setting 5+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders Deep understanding of Life Sciences R&D processes and scientific concepts. RESPONSIBILITIES Build and maintain productive relationships with key stakeholders at our customer’s organizations Define and implement customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others Develop programs to drive usage and retention of Benchling’s solutions Create goals, action plans, playbooks, and key metrics based on each customer’s objectives, and review progress on a regular basis with the customer and with CS leadership Demonstrate and promote the latest features and capabilities Benchling is releasing, ensure customers are using key product features to improve success Identify client challenges and risk areas, develop solutions, and implement proactively to avoid churn, collaborating with other Benchling teams including Support, Services, Product, and Sales, as required Align and collaborate with Sales on renewal forecasts and up-sell strategies, with a focus on customer retention Lead strategic, cross-functional initiatives such as customer journey mapping, voice-of-customer, and product feedback sessions to drive a magnificent customer experience and foster a company-wide culture of Customer Success Partner with Solutions Consulting and Product Marketing to determine how to define, drive, and demonstrate customer ROI QUALIFICATIONS BS or M.Sc. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause undue hardship. CSMs will work directly with our customers, and develop strategies and tactics to drive adoption, promote usage of new features, drive product strategy, recommend best practices, and ensure there is ongoing expansion of Benchling within our customer base. Demonstrated ability to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders in top-20 Biotech and Pharma companies Strong project management skills and the ability to influence without authority, hands on enterprise implementation experience preferred Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Ability to travel 20-30% based on customer needs SALARY RANGE Benchling takes a market-based approach to pay. To keep up with our rapidly expanding growth, we are building a team of seasoned Customer Success Managers with experience in Life Sciences, who can help grow the organization, develop our processes, and drive execution.
Director of Scaled Customer Experience
Company: Bynder
Location: Boston, MA
Posted Dec 01, 2023
At Bynder, a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Equal opportunity employer, M/F/D/V Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder, innovation is in our DNA. Our commitment is for all Byndies to have the freedom to be their true, authentic selves. Founded in 2013, we have eight offices around the globe, including the Netherlands, USA, Spain, UK, Australia and UAE. Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business, but we don’t believe Byndies must be in the office to crush their goals. What we bring: Competitive compensation 401(k) - dollar-for-dollar match up to 6% 100% Company-paid medical, dental, vision, and life coverage for you and your family Flexible time off policy Room to advance in a high-growth tech company Commuter benefits Referral bonus plans Office in Fort Point, near the burgeoning Seaport District A light-hearted and fun work environment Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. For more information, visit www.bynder.com.
People Operations (HRIS) Analyst
Company: Baker Newman Noyes
Location: Boston, MA
Posted Nov 22, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity and expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable law. We support this through a variety of benefits, including: 20 days paid time off, 5 sick days, 11 paid holidays 6-week paid parental leave Health, Dental, Pet, Vision, Disability and Life Insurances 401(k) Plan with company match Profit Sharing Plan Business-casual office environment Baker Newman Noyes is an Equal Employment Opportunity employer. BNN's culture champions career advancement, mentorship, community involvement, and exceptionally responsive client service. With offices in Maine, Massachusetts, and New Hampshire, BNN has a reputation for teamwork, collaboration, and client excellence throughout New England and beyond. Competencies and Position Requirements Oversees the HR systems, analyzes, builds, maintains, and troubleshoots HR software and databases Provides testing and support for system configurations or deployment Collaborates with People Operations leaders and IT to define security roles, access controls, and permission sets to ensure the appropriate levels of data security and segregation of duties Identifies opportunities to leverage new tools & technologies and stays up to date to industry best practices and regulatory changes related to HR systems Performs data entry, maintains accuracy and confidentiality of information, generates effective reports and analytics, and helps drive toward a paperless department Under the direction of the People Operations Manager, processes employee promotions and status changes in the Human Capital Management (HCM) system, processes name changes/interoffice transfers, and produces applicable documents Maintains employee personnel files and records retention compliance Assists People Operations Manager with the quality control process needed to maintain the firm's professional certification (Peer Review, Public Company Accounting Oversight Board, Independence) Ensures data quality and integrity through audits & controls Recommends and implements process improvements that create efficiency and scalability Provides support and analysis in the development, implementation, and administration of compensation programs such as annual compensation cycle, market analysis, and other projects as needed Provides the first tier of internal and market compensation data analysis and responds to questions regarding compensation administration Participates in salary survey submissions utilizing HCM reporting and job matches from external data Partners with Talent Acquisition team regarding offers to external candidates Supports with reviewing internal equity and adherence to compensation policies and guidelines Continuously scans market for best practices Education and Experience Bachelor's degree in human resources, business, computer science, information systems, or equivalent required 4+ years of experience implementing and supporting HRIS platforms, preference for experience in multiple platforms HR functional knowledge and understanding of HR processes and data Technical aptitude and experience with reporting and data analytics Basic understanding of compensation and delivering compensation programs preferred Effective problem solving and customer service skills, high attention to detail required Solid skills with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Effective verbal and written communication skills Demonstrated project management and process improvement capabilities Experience handling and maintaining sensitive/confidential information with professionalism and discretion Work Environment Some inter-office travel required Ability to work a flexible schedule based on business needs Hybrid work option Supportive and collaborative culture BNN strongly believes in maintaining a healthy balance between work and personal life. The People Operations Analyst is responsible for managing the HRIS systems, HR data and reporting, and providing support with the administration of compensation programs and practices within the firm. About the Position If you're looking for a rewarding opportunity in a professional atmosphere with immense positivity, incredible talent, and exciting potential, then Baker Newman Noyes is the place for you. BNN was founded to create opportunity for our employees, clients, and communities. About Us Baker Newman Noyes (BNN) is a top 100 tax, assurance, and advisory firm in the U.S. and holds a Best of Accounting™ recognition for superior client service. We provide expert accounting and advisory services across several industries.
Talent Hub - USA & Brazil
Company: GALY
Location: Boston, MA
Posted Dec 01, 2023
To do this, we are gathering a team with highly diverse skills and experiences, ranging from genetic engineering, plant cell culture, sterile process development, bioreactor design, mathematics, statistics agriculture, high-performance automation, stylists, illustrators, fashion designers, creative business development, marketing and branding strategies. We are GALY. With that in mind, we gather a team of highly diverse subjects, ranging from genetic engineering, plant cell culture, bioreactor development, mathematics, statistics, designers, high-performance automation, stylists, illustrators, creative business development, marketing and branding strategies. Location: Boston, Massachusetts - United States GALY is an equal opportunity employer committed to providing employment opportunities without regard to race, color, sex (including gender identity, sexual orientation, and pregnancy), age, national origin, religion, veteran status, disability, genetic information, or any other protected status by applicable law. We are artists. We are scientists. However, nobody takes innovation seriously until you scale it. This is not intended to be an exhaustive list of all the functions, responsibilities, duties and skills required for the position, and GALY retains the discretion to modify functions, responsibilities, duties and skills at any time, including modifying the time devoted to such activities, deleting activities and assigning other activities. GALY's environment is built so everyone, regardless of gender, race, religion, age, or background, can do their best work. If you're interested in joining our team, please send us your resume, and we'll keep your information on file.
Customer Success Engineer
Company: OptiRTC, Inc.
Location: Boston, MA
Posted Nov 22, 2023
For more information, please contact [email protected] Modbus, SDI-12) used in environmental monitoring and experience with electrical diagnostics. Please submit your application below. Experience with IoT or SCADA devices Experience with Salesforce CRM Experience with basic web programming adequate to be familiar with common HTML and HTTP concepts Current Benefits Summary Opti offers competitive compensation and an employee-centered benefits package relative to most start-ups, including: Competitive base salary and paid time off Bonus opportunity based on individual and company performance against goals Medical, Dental, and Vision Insurance 401(K) - employee contributions plus a corporate match up to 5% of base compensation Flexible spending account Dependent spending account Short term and long term disability Home office reimbursement account Pre-tax transit account Pre-tax parking account OptiRTC is an equal opportunity employer. Required Qualifications BS in Science or Engineering with 1-3 years of working experience or can show relevant experience to meet the requirements of the position Effective communications skills including oral, written, and presentation media. The Customer Success Engineer position is located in our Boston, MA headquarters. You must be comfortable learning and explaining technical content and understanding common engineering plots such as time-series charts and histograms Strong organizational skills and attention to detail Ability to provide step-by-step instructions via phone or video conference to field personnel Experience reading and interpreting wiring diagrams, ability to troubleshoot electrical components Experience in customer facing roles, understanding how to communicate effectively with customers as well as gathering feedback from customers Preferred Candidate Skills A background in water resources, environmental technology and/or software implementation Experience supporting operations and maintenance crews Experience with field sensors and serial protocols (e.g. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Opti, it's possible to 'design anywhere, build anywhere' given our company lives in the cloud! Office based activities are guided by 'office with a purpose' centered on teamwork requirements.
Senior Director, Go-To-Market Incentive Design & Strategy (Boston)
Company: Klaviyo
Location: Boston, MA
Posted Nov 19, 2023
Klaviyo is seeking a Senior Director of Go-To-Market (GTM) Incentive Design & Strategy to lead the design, execution, and management of incentive programs. The role involves partnering with GTM and cross-functional leadership, leveraging data for recommendations, and ensuring compensation strategies align with strategic goals. The ideal candidate has 10+ years of GTM incentive design experience, strong analytical skills, and experience with ICM Systems. Klaviyo offers a competitive pay range, benefits, and a culture of learning.
Senior Software Engineer (ETL)
Company: Franklin Energy
Location: Boston, MA
Posted Nov 22, 2023
Plan, design, develop, test and debug enterprise applications. The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, and detection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement. POSITION REQUIREMENTS Education and Experience Bachelor's Degree in Management Information Systems or Computer Science (or equivalent work experience required) 5+ years overall programming experience Strong background in object-oriented software engineering, design patterns, and Agile methodology Integration or ETL experience required Experience in at least one language of PHP, Python, or GoLang required Experience with PHP frameworks such as Laravel or Zend recommended Basic Experience with HTML, CSS and JS / Jquery Experience with Web Services (API, SOAP, REST, SSO, SAML) Experience with complex database queries - MySQL Required, Cassandra preferred. Provide development, oversight, and management of custom web applications and integrations. Experience using GIT Source Control AWS Cloud Services - Preferred Linux shell and simple bash scripting - Preferred Experience with AWS services, Docker - Nice to have Required Skills, Knowledge and Abilities Proficient in Microsoft Office, specifically Word, Access, Excel and Outlook Ability to communicate effectively, both verbally and in writing with customers, clients and employees Capable of problem solving and has superior communication skills Ability to analyze and interpret data and solve practical problems Knowledge of mathematical concepts such as fractions, percentages and ratios Committed to diversity and inclusion Licenses & Certifications Valid driver's license Travel Requirements Willingness to travel up to 10% Estimated Wage Range: $91,400 - $110,000+ Benefits Include: Medical, Dental, Vision, 401(k), Paid Time Off (PTO), paid holidays, parental leave, and more! REST and SOAP), web services and application database integrations. Follow company policies and procedures. Document code appropriately for maintainability. Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles. Maintain code quality through unit testing.
Absence Product Senior Manager
Company: Guardian Life
Location: Boston, MA
Posted Nov 22, 2023
All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Inspire Well-Being As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. Health Care Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits Dental plan Vision plan Health care accounts - flexible spending, health reimbursement, and health savings accounts Critical illness insurance Life and Disability Insurance Company-paid Life and Disability insurance plus voluntary supplemental coverage Accident insurance Retirement and Financial 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable Complimentary 1:1 financial guidance with a licensed Fidelity representative Time Off and Remote Work Flexible work arrangements (part in-person/part remote) Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement Personal holidays for colleagues to use in recognition of religious, cultural, or civic days Paid parental leave and paid family and medical leave policies Emotional Well-being and Work-Life Emotional well-being, mental health, and work/life resources powered by Spring Health Wellness programs, including fitness program and equipment reimbursement Child, adult, and elder back-up care support through Bright Horizons Adoption assistance College planning Tuition reimbursement Student loan assistance Commuter benefits in select metropolitan areas Justice, Equity, Diversity & Inclusion (J.E.D.I.) Partner with business partners to identify new features and enhancements that will result in improved client & member experience, increased sales, participation, and persistency Lead and collaborate with cross functional teams to execute the product strategy through collaboration with underwriting, sales, marketing, enrollment, service, claims, IT and finance Support strategic planning processes to ensure product positioning capitalizes on revenue opportunities.
Big Data Technical Lead
Company: Quantexa
Location: Boston, MA
Posted Nov 22, 2023
Qualified applications will receive consideration for employment without regard to their race, colour, ancestry, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital, disability, or veteran status. One culture, made of many. Grade level and salary ranges are determined through interviews and a review of experience, education, training, knowledge, skills, and abilities of the applicant, equity with other team members, and alignment with market data. Not anymore. We're dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. If you require support, please inform our Talent Acquisition Team. To make data easier. Ansible, Chef, Puppet, Docker and a little bit of good old Bash scripting). Whoever you are, if you're a curious, caring, and authentic human being who wants to help push the boundaries of what's possible, we want to hear from you. Git, Gradle, Jenkins, Nexus) as well as technologies supporting automation and DevOps (e.g.
Dev Ops Engineer
Company: OptiRTC, Inc.
Location: Boston, MA
Posted Nov 22, 2023
For more information, please contact [email protected] Our Stack Business Technologies: Windows 10/11, Microsoft Enterprise Mobility Suite, Ubuntu, VirtualBox, Chocolatey for Business, Git/Github, LastPass, Google Workspace, Salesforce, Asana, AppVeyor. Product Technologies: Microsoft Azure, (Cloud Services, Static Web Apps, API Management, Front Door, Redis Cache, SQL Server, Storage, Service Bus, Event Hubs) Particle.io, Logz.io (ELK provider), DNSMadeEasy, Webflow, Github Actions Self-Hosted Runner. Please submit your application below. 2-year degree in systems administration or equivalent, or certification in Microsoft Cloud Platform and Infrastructure. Job Responsibilities Design, facilitate discussions with software teams and leadership, and implement projects that improve uptime, RTO, and RPO metrics of our production environments. Background in a scientific or engineering domain. 2+ years experience with virtual machines on Microsoft Azure. Experience as a generalist infrastructure manager at a small technology product company. Current Benefits Summary Opti offers competitive compensation and an employee-centered benefits package relative to most start-ups, including: Competitive base salary and paid time off Bonus opportunity based on individual and company performance against goals Medical, Dental, and Vision Insurance 401(K) - employee contributions plus a corporate match up to 5% of base compensation Flexible spending account Dependent spending account Short term and long term disability Home office reimbursement account Pre-tax transit account Pre-tax parking account OptiRTC is an equal opportunity employer.
Customer Care Specialist - Hybrid
Company: Bevi
Location: Boston, MA
Posted Dec 01, 2023
Ability to multitask - answering calls, working on incoming emails, completing tickets, helping your team answer questions, and escalating feedback for internal stakeholders, , and working with internal stakeholders to drive process improvements Ensure Bevi's customers receive industry defining technical support Great attitude and willingness to go above and beyond for an exceptional customer experience Exceptional verbal support skills on the phone, strong writing skills, and a focus on thorough ticket management and throughput Move with urgency to solve problems for our customers Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite a plus College degree preferred Benefits Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer 401(k) with company match, and environmentally responsible investment options Flexible PTO plus 9 company holidays, and additional paid days for sick leave, etc (including sustainability or social justice volunteer events) Generous fully paid parental leave for both birth parents and non-birth parents Fully employer paid disability and life insurances Wellness and fitness reimbursements Monthly stipends for cell phone use and commuting costs Onsite snacks and (of course) unlimited Bevi ... plus composting and terracycling, too Happy hours, pancake breakfasts, Hero awards - and more! What you will do: Work on projects that require independent judgment, decision-making, and critical thinking, such as the creation and implementation of service of processes, guidelines, and other documentation Assess existing troubleshooting processes, particularly those impacting the customer experience, and provide improvement recommendations on a continuous basis. Routinely troubleshoot processes related to Bevi machines, including the support of non-routine failures without documented guidance. Some examples may include: Flavor changes Proper maintenance tips to prevent future issues Better service processes New product additions Competitive presence Requirements Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders, and to provide troubleshooting steps for Bevi’s customers. In this role, you will use your independent judgment as an expert troubleshooter, coach, and diagnostician with regard to Bevi machines. Provide guidance on installations and preventative maintenance to improve the customer experience Lead troubleshooting efforts for machines via phone and email (training will be provided) Support upsell and inbound inquiries that turn into Sales leads by answering questions, providing information, and routing these to the appropriate internal team Close the loop by communicating opportunity areas back to the company via process improvements and ticket trends for our engineering teams. This role is based out of our Charlestown office, at least 2 days per week in person (more if desired!). You have a passion for providing customers with an exceptional experience, and you enjoy working with internal stakeholders to provide feedback to help drive process improvements. Must be willing to work 12pm - 8pm EST 2 days per week. Join a team that shares our Bevi Core Values: Put Customers First Be Great to Work with Raise the Bar Together Act Like You Own the Business Be Curious and Ask Why Champion Sustainability
Trade Operations Associate
Company: Institutional Cash Distributors LLC
Location: Boston, MA
Posted Nov 22, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Excellent computer skills, including Microsoft Office. We put people first, do the right thing, and succeed together. In exchange for your talent, your energy, and your unique contributions, we will strive to give you what you need to live a balanced, healthy life. Enthusiastic, eager to learn and takes initiative. The ICD experience is a two-way exchange. Team orientated, must be able to work well with others. We incorporate this philosophy into our practices, and we live it every day. This means we have competitive salaries, generous traditional benefits, and take a lot of time to focus on quality management and leadership development. Responsibilities: Process money market trades via phone, email, fax, online, and other proprietary systems Review trade activity (i.e., wire monitoring, ensuring trades are executed on time, reviewing credit and debit balances on client accounts, etc.)