Background Investigation Jobs in USA
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VP Customer Success
Company: CoLab Software
Location: USA
Posted Apr 27, 2024
<p>At CoLab we help mechanical engineering teams bring lifechanging products to market years sooner Our product CoLab is the worlds first <a href=22httpswwwcolabsoftwarecom~text=With a Design Engagement System2C your engineering collaboration stays organized22 rel=nofollow>Design Engagement System<a> DES a category defining technology that engineering teams use to engage in meaningful productive design conversations catch preventable mistakes and get to market faster Our customers include the largest engineering organizations in the world such as Ford Johnson Controls Komatsu and Polaris We work in the medical industrial equipment heavy machinery consumer products and automotive industries<p> <p>As VP of Customer Success youll be responsible for scaling our customer success function to the next level Managing a team of driven technical CSMs youll build playbooks refine onboarding processes and work closely with our SLT to support the expansion of strategic accounts and build out an enterprise success division The best person for this role has design and manufacturing business acumen demonstrated success scaling highgrowth teams and has experience working with categorycreating products If you are passionate about solving complex problems and arent afraid to jump in with two feet this could be the role for you <p> <p><strong>What youll do <strong><p> <ul style=> <li style=>Scale the Customer Success function to the next stage of growth including building playbooks from scratch refining onboarding and training and building out an enterprise success function<li> <li style=>Act as a handson coach to your Customer Success Managers on customer strategies and challenges from firefighting an integration problem to negotiating a renewal <li> <li style=>Recruit develop and retain top talent providing effective coaching career development and performance management <li> <li style=>Report performance customer health and retention forecasting to the SLT on a weekly basis <li> <li style=>Report performance customer health and retention forecasting to board on a monthlyquarterly basis<li> <li style=>Work directly with the CSO and CEO on strategic customer accounts <li> <li style=>Collaborate with SLT team members to set targets drive corporate strategy create OKRs define business priorities and solve difficult problems<li> <li style=>Collaborate crossfunctionally with Marketing Sales and Product to maximize team success from campaigns and content to informing the product roadmap to meet sales needs <li> <ul> <p> <p> <p><strong>What youll need <strong><p> <ul style=> <li style=>Demonstrated experience scaling customer success teams in a highgrowth B2B software organization from early stages<li> <li style=>Strong knowledge of engineering software manufacturing best practices or experience in a technical environment<li> <li style=>Experience in an undefined product category with a complex sales cycle that requires education and coaching to adopt<li> <li style=>Proven track record of recruiting hiring and scaling world class customer success teams<li> <ul> <p> <p> <p><strong>Who you are <strong><p> <ul style=> <li style=>A driven leader whos not afraid to roll up their sleeves and jump on an account to support your team<li> <li style=>Comfortable solving complex nuanced challenges with customers and interfacing with a large internal team to find solutions<li> <li style=>A background in the manufacturing world that has given you strong manufacturing business acumen<li> <li style=>A proven operator who can scale our Customer Success function to the next level<li> <li style=>A welldeveloped equity lens you have an eye for inclusivity and dont just accept equitable practices you model and advocate for them on your teams and in your work<li> <ul> <p> <p> <p><strong>The extra details <strong><p> <ul style=> <li style=><strong>Compensation<strong> This is a fulltime permanent position with an attractive compensation package that includes an executive stock options package<li> <li style=><strong>Benefits<strong> <ul style=> <li style=><strong>Canada<strong> This role offers an extended health and benefits package that includes unlimited paid vacation and RRSP matching<li> <li style=><strong>USA This role offers health and dental insurance covered at 100 for the employee and unlimited PTO<strong><li> <ul> <li> <li style=><strong>RemoteHybrid Work<strong> Our main office location is in St Johns NL where we offer hybrid and remote opportunities This role has the flexibility to work from anywhere within Canada or the USA If youre not in NL youll be required to visit us in the office once per quarter<li> <ul> <img src=httpsremotivecomjobtrack1909107blankgifsource=publicapi alt=>
Distributed Systems Engineer (L4) - Data Platform
Company: Netflix
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <p> At Netflix we want to entertain the world and are constantly innovating on how entertainment is imagined created and delivered to a global audience We currently stream content in more than 30 languages in 190 countries topping over 260 million paid subscribers and are expanding into new forms of entertainment such as gaming <p> <p> <p> <p> The data infrastructure teams at Netflix enable us to leverage data to bring joy to our members in many different ways We provide centralized data platforms and tools for various business functions at Netflix so they can utilize our data to make critical datadriven decisions We do all the heavy lifting to make it easy for our business partners to work with data efficiently securely and responsibly We aspire to lead the industry standard in building a worldclass data infrastructure as Netflix leads the way to be the most popular and pervasive destination for global internet entertainment <p> <p> <p> <p> We are looking for distributed systems engineers to help evolve and innovate our infrastructure We are committed to building a <a class=fontbold underline fontbold underline postingslink href=httpsaboutnetflixcomennewsnetflixinclusionreport2021 rel=noopener noreferrer nofollow target=blank> diverse and inclusive <a> team to bring new perspectives as we solve the next set of challenges In addition we are open to remote candidates We value what you can do from anywhere in the US <p> <p> <p> <p> <strong> Spotlight on Data Platform Teams <strong> <p> <p> <p> <p> <strong> Data Platform Infrastructure | <strong> <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomteamsdataplatform~text=at20industry20eventsOnline20DatastoresThe20Online20Datastores rel=noopener noreferrer nofollow target=blank> Learn More <a> <p> <p> The Data Platform Infrastructure team acts as a platform for our own data platforms Our shared infrastructure and tooling enable Netflix to quickly innovate on providing stateoftheart data and analytics systems to the rest of the company without building bespoke scaffolding for each new system To do this we create highleverage infrastructure control and deployment systems that are finetuned for the needs of running our data systems at scale uniquely many of our tools and systems are written in Python so this is a great team to consider if you enjoy working in a variety of languages <p> <p> <p> <p> <strong> Realtime Data Engines | <strong> <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomteamsdataplatform~text=Realtime20Data20Engines rel=noopener noreferrer nofollow target=blank> Learn More <a> <p> <p> Offers lowlevel building blocks for the transport and processing of realtime data For data transport we offer <a class=fontbold underline fontbold underline postingslink href=httpskafkaapacheorgintro rel=noopener noreferrer nofollow target=blank> Kafka <a> for data processing we offer <a class=fontbold underline fontbold underline postingslink href=httpsflinkapacheorg rel=noopener noreferrer nofollow target=blank> Flink <a> and <a class=fontbold underline fontbold underline postingslink href=httpsgithubcomNetflixmantis rel=noopener noreferrer nofollow target=blank> Mantis <a> Responsibilities include development of the control plane compute resource management reliability and availability of the data Realtime data is critical across many business units of Netflix including Streaming Gaming Finance and Machine Learning platforms <p> <p> <p> <p> <strong> Data Analytics and AI Tools | <strong> <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomteamsdataplatform~text=at20industry20eventsOnline20DatastoresThe20Online20Datastores rel=noopener noreferrer nofollow target=blank> Learn More <a> <p> <p> The Data Analytics and AI Tools team offers a cloudbased infrastructure for crafting and sharing Notebooks and Python APIs that provide programmatic access to our Data Platform Our work also involves the development and maintenance of abstractions that connect with advanced AI tools including both inhouse and thirdparty machine learning models <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> <strong> This would be your dream job if you enjoy <strong> <p> <ul> <li> <p> Solving real business needs at large scale by applying your software engineering and analytical problemsolving skills <p> <li> <li> <p> Architecting and building a robust scalable and highly available distributed infrastructure <p> <li> <li> <p> Leading crossfunctional initiatives and collaborating with engineers product managers and TPM across teams <p> <li> <li> <p> Sharing our experiences with the open source communities and contributing to <a class=fontbold underline fontbold underline postingslink href=httpnetflixgithubio rel=noopener noreferrer nofollow target=blank> Netflix OSS <a> <p> <li> <ul> <p> <p> <p> <strong> About you <strong> <p> <ul> <li> <p> You have 2+ years of experience in building largescale distributed systems features or applications <p> <li> <li> <p> You are proficient in the design and development of RESTful web services <p> <li> <li> <p> Experienced in building and operating scalable faulttolerant distributed systems <p> <li> <li> <p> You are experienced in Java or other objectoriented programming languages <p> <li> <li> <p> Multithreading is a challenge that you are comfortable tackling <p> <li> <li> <p> You have a BS in Computer Science or a related field <p> <li> <ul> <p> <p> <p> <p> <p> A few more things about us <p> <p> <p> <p> As a team we come from many different countries and our fields of education range from the humanities to engineering to computer science Our team includes product managers program managers designers fullstack developers distributed systems engineers and data scientists Folks have the opportunity to wear different hats should they choose to We strongly believe this diversity has helped us build an inclusive and empathetic environment and look forward to adding your perspective to the mix <p> <p> <p> <p> Our compensation structure consists solely of an annual salary we do not have bonuses You choose each year how much of your compensation you want in salary versus stock options To determine your personal top of market compensation we rely on market indicators and consider your specific job family background skills and experience to determine your compensation in the market range The range for this role is $170000 $720000 <p> <p> <p> <p> Netflix provides comprehensive benefits including Health Plans Mental Health support a 401k Retirement Plan with employer match Stock Option Program Disability Programs Health Savings and Flexible Spending Accounts Familyforming benefits and Life and Serious Injury Benefits We also offer paid leave of absence programs Fulltime hourly employees accrue 35 days annually for paid time off to be used for vacation holidays and sick paid time off Fulltime salaried employees are immediately entitled to flexible time off See more detail about our Benefits <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomworklifephilosophy rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <p> <p> Netflix is a unique culture and environment Learn more <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomculture rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <p> <p> We are an equalopportunity employer and celebrate diversity recognizing that diversity of thought and background builds stronger teams We approach diversity and inclusion seriously and thoughtfully We do not discriminate on the basis of race religion color ancestry national origin caste sex sexual orientation gender gender identity or expression age disability medical condition pregnancy genetic makeup marital status or military service <p><p>
Recruiting Lead
Company: Haus
Location: USA
Posted Apr 27, 2024
<div><b style=fontsize 24px>About Haus<b><div><div>Haus is a first of its kind decision science platform for the new digital privacy paradigm where data sharing and PII is restricted Haus uses frontier causal inference based econometric models to run experiments and help brands understand how the actions they take in marketing pricing and promotions impact the bottom line Our team is comprised of former product managers economists and engineers from Google Netflix Amazon and Meta who saw how costly it is to support highquality decision science tooling and incrementality testing Our mission is to make this technology available to all businesses where all the heavy lifting of experiment design data cleaning and analysisinsights are taken care of for you Haus is working with well known brands like FanDuel Sonos and Hims amp Hers and has seen more than 30x ROI by running experiments and helping brands make more profitable decisions We are backed by top VCs like Insight Partners Baseline Ventures and Haystack<div><div><br><div><div><b style=fontsize 24px>What Youll Do<b><div><div>As the first Recruiter at Haus youll play a vital role in our hypergrowth journey partnering with hiring managers to attract and hire top talent Your expertise in startup environments will be critical as you autonomously build and implement scalable recruiting processes contributing to our ambitious goal of doubling in size this year Join us in shaping the future of recruiting at Haus and making a tangible impact on our success<div><br><br><div class=h3>Responsibilities<div><li style=><b>Sourcing<b> Align with hiring managers on target candidate profiles develop compelling job descriptions and source top talent<li><li style=><b>Screening<b> Review applications and conduct initial screening interviews to select qualified candidates for further consideration<li><li style=><b>Coordination<b> Coordinate interview schedules and manage communication with candidates throughout the hiring process via Haus ATS Lever from initial outreach to offer acceptance<li><li style=><b>Building<b> Serve as a thought leader in scaling hiring processes efficiently and effectively eg innovating sourcing techniques interview plan developments DEampI efforts<li><br><br><div class=h3>Qualifications<div><li style=>Bachelors degree<li><li style=>610 years of experience in recruiting roles with at least 2 of those years at a fastgrowing startup<li><li style=>Proven track record of attracting top talent across various levels and functions spanning from technical to gotomarket<li><li style=>Understanding of building from 01 and how to iterate on process fastpaced environments and candidate personas<li><li style=>Excellent written and verbal communication skills<li><li style=>Strong organizational and project management skills<li><li style=>Interest in developing a worldclass software company<li><br><br><div class=h3>Nice to Have<div><li style=>Generalist background preferred with exposure to recruiting diverse functions potential for specialization as we scale<li><li style=>Experience in people management is a plus potential for future leadership responsibilities<li><br><br><div class=h3>About You<div><li style=>Ability to work autonomously and take initiative in a dynamic and evolving environment<li><li style=>Strong organizational skills and attention to detail<li><li style=>Excellent communication and interpersonal skills<li><li style=>Proven ability to create and implement scalable processes<li><li style=>Passion for contributing to the growth and success of a highimpact startup<li><br><br><div class=h3>What We Offer<div><li style=>Competitive salary and early startup equity<li><li style=>Top of the line health dental and vision insurance<li><li style=>401k plan<li><li style=>Provide you with the tools and resources you need to be productive new laptop equipment you name it<li><li style=>Small team with big impact on the overall output<li><div>Haus is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law<div><img src=httpsremotivecomjobtrack1908659blankgifsource=publicapi alt=>
Enterprise Customer Success Manager
Company: Workiva
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> The Enterprise Customer Success Manager ECSM at Workiva is a dynamic role focused on customer happiness and growth By building strong relationships understanding customers and collaborating with internal teams youll help customers get the most from our solutions Youll be a customer champion driving adoption and finding innovative ways our platform can solve challenges Your positivity and project management skills will ensure smooth interactions leading to satisfied customers expanded usage and business success <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <p> <p> <ul> <li> <p> Build strong relationships with key customer stakeholders to help guide us through their organization and introduce us to different teams <p> <li> <li> <p> Generate leads for the Workiva sales team to pursue <p> <li> <li> <p> Evaluate organizational inefficiencies to help customers define appropriate business outcomes <p> <li> <li> <p> Identify opportunities for Workiva to consult with customers on setups <p> <li> <li> <p> Develop relationships with the Workiva Account teams to ensure everyone is working towards the same goal and to decrease task overlap <p> <li> <li> <p> Understand customer needs well enough to identify users that might not be seeing value in Workivas Platform and executing a plan to increase return on investment ROI <p> <li> <li> <p> Facilitate training by self service or virtual mods for new teams as needed to ensure users are active in Workivas Platform <p> <li> <li> <p> Conduct meetings to help customers understand the positive business outcomes they are achieving using Workivas Platform <p> <li> <li> <p> Understand customer expectations and service agreement terms of each contracts and ensure the work is completed and delivered to the customer on or before the deadline <p> <li> <li> <p> Learn the Workiva Platform and how it is used in each market where Workiva maintains a presence <p> <li> <li> <p> Ensure any customer inquiries are answered promptly and help identify the best person at Workiva to get involved when necessary <p> <li> <li> <p> Ensure customer awareness and issue resolution practices around ticket management when unable to resolve product issues in Workiva Platform <p> <li> <li> <p> Engage with onboarding team solution architects and any other team providing service to the customer to ensure customers expectations are being met <p> <li> <ul> <p> <p> <p> <strong> What Youll Need <strong> <p> <p> <p> <p> <strong> Minimum Qualifications <strong> <p> <ul> <li> <p> 8+ years of related experience <p> <li> <li> <p> Bachelors degree <p> <li> <li> <p> An advanced degree will be considered in lieu of experience <p> <li> <ul> <p> <p> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Experience supporting a SaaS product preferred <p> <li> <li> <p> Background in customer success strategic account management or sales within a businesstobusiness B2B sales environment <p> <li> <li> <p> Direct customer advocacy and engagement experience in postsales support or equivalent experience in professional services consultancy project management or account management functions <p> <li> <li> <p> Selfmotivated with strong propensity for action results and continuous improvement and proven track record to solve technical problems <p> <li> <li> <p> Exceptional organizational skills with the ability to multitask and manage multiple processes programs and procedures simultaneously while working under pressure to meet deadlines <p> <li> <ul> <p> <p> <p> <strong> Remote Ready Excellence <strong> <p> <p> <strong> <strong> <p> <ul> <li> <p> Willingness to travel up to 25 for team and corporate meetings fostering relationships and representing company interests <p> <li> <li> <p> Reliable internet access for any period of time working remotely as we embrace flexible work arrangements <p> <li> <ul> <p> <strong> How Youll Be Rewarded <strong> <p> <p> <p> <p> ✅ Salary range in the US $8700000 $14800000 <p> <p> ✅ A discretionary bonus typically paid annually <p> <p> ✅ Restricted Stock Units granted at time of hire <p> <p> ✅ 401k match and comprehensive employee benefits package <p> <p> <p> <p> The salary range represents the low and high end of the salary range for this job in the US Minimums and maximums may vary based on location The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and other relevant factors <p> <p> <p> <p> Workiva is an Equal Employment Opportunity and Affirmative Action Employer We believe that great minds think differently We value diversity of backgrounds beliefs and interests and we recognize diversity as an important source of intellectual thought varied perspective and innovation Employment decisions are made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other protected characteristic We strongly encourage and welcome people from historically marginalized groups to apply <p> <p> <p> <p> Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities To request assistance with the application process please email <a class=fontbold underline fontbold underline fontbold underline href=mailtotalentacquisitionworkivacom rel=noopener noreferrer nofollow target=blank> <u> talentacquisitionworkivacom <u> <a> <p> <p> Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles ensuring adherence to company policies and regulatory standards <p> <p> <p> <p> <em> Workiva supports employees in working where they work best either from an office or remotely from any location within their country of employment <em> <p> <p> LIJW1 <p><p>
Scrum Master
Company: VetsEZ
Location: USA
Posted Apr 26, 2024
<p>VetsEZ is seeking a <strong>Scrum Master<strong> to join a 100 remote team to support a large federal government project In this role you will leverage your expertise to lead Agile practices for multiple teams assist with managing and prioritizing work through the backlog creatively solve problems to accomplish outcomes track team output and achievement and identify continuous process improvement opportunities<p> <p>The candidate must reside within the continental US<p> <p><strong>Responsibilities<strong><p> <ul style=><li style=>Lead and facilitate scrum meetings and eliminate blockers PI Planning Retrospectives Daily Standups Demos etc<li><li style=>Lead and build relationships to encourage collaboration transparency and innovation across a highly crossfunctional Agile software development team supporting CICD<li><li style=>Promote Agile quality practices coordinate across organizations and serve as a resource to answer questions<li><li style=>Advise government personnel on improvements to the standardization of processes<li><li style=>Work directly with seniorlevel client leadership teams in clientdelivery engagements<li><ul> <p><strong>Requirements<strong><p> <ul style=><li style=>Bachelors degree in Engineering Computer Science Systems Business or related scientific technical discipline is required<li><li style=>2 years of proven experience in a Scrum Master or similar role with a passion for Agile methodologies<li><li style=>2 years of providing ongoing support and training to team members on Agile principles and practices ensuring a smooth transition and continuous improvement<li><li style=>1+ years facilitating Agile ceremonies daily standups sprint planning retrospectives etc and ensure clear communication and collaboration among team members<li><ul> <p><strong>Additional Qualifications<strong><p> <ul style=><li style=>Experience with the Department of Veteran Affairs tools processes and frameworks is a plus<li><li style=>Experience with Project and Configuration Management tools eg Jira Rally Software Github etc is desirable<li><li style=>Experienced in technical disciplines and technical background<li><li style=>Ability to obtain a Government clearance<li><ul> <p><strong>Benefits<strong><p> <ul style=><li style=>MedicalDentalVision<li><li style=>401k with Matching<li><li style=>Corporate Laptop<li><li style=>PTO + Federal Holidays<li><li style=>Training opportunities<li><li style=>Remote opportunity<li><ul> <p>Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status<p> <p>Sorry we are unable to offer sponsorship at this time<p><img src=httpsremotivecomjobtrack1907992blankgifsource=publicapi alt=>
AI Content Writer
Company: Best Writers Cafe
Location: USA
Posted Apr 28, 2024
This is a remote position offering flexible hours and the ability to choose projects. The role involves rating AI-generated writing and reviewing human writers' work. Requirements include an Associates' degree or higher, strong writing skills, and English proficiency. Compensation ranges up to $25 USD per hour with weekly rewards. The opportunity is open to residents of the US, Canada, Australia, and the UK.
Trail Data Contractor
Company: AllTrails
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> <strong> About AllTrails <strong> <p> <p> <p> <p> AllTrails is the most trusted and used outdoors platform in the world We help people explore the outdoors with handcurated trail maps along with photos reviews and user recordings crowdsourced from our community of millions of registered hikers mountain bikers and trail runners in 150 countries AllTrails is frequently ranked as a top5 Health and Fitness app and has been downloaded by over 50 million people worldwide AllTrails was selected as Apples App of the Year in 2023 <p> <p> <p> <p> Every day we solve incredibly hard problems so that we can get more people outside having healthy authentic experiences and a deeper appreciation of the outdoors Join us <strong> <strong> <p> <p> <p> <p> About AllTrails <p> <p> <p> <p> AllTrails is the most trusted and used outdoors platform in the world We help people explore the outdoors with handcurated trail maps along with photos reviews and user recordings crowdsourced from our community of millions of registered hikers mountain bikers and trail runners in 150 countries AllTrails is frequently ranked as a top5 Health amp Fitness app and we were Apples 2023 iPhone App of the Year <p> <p> <p> <p> Every day we solve incredibly hard problems so that we can get more people outside having healthy authentic experiences and a deeper appreciation of the outdoors Join us <p> <p> <p> <p> Scope of Work <p> <p> <p> <p> Serve as the subject matter expert of events conditions or other information that impacts company operations or customer experience in your supported area <p> <p> Assist with trail data integrity initiatives to ensure the ongoing accuracy of our trail data <p> <p> Coordinate research tasks and selfpilot through each sprint while working remotely <p> <p> Provide consultative feedback on the quality of the product delivered to local users <p> <p> <p> <p> Requirements <p> <p> <p> <p> Experience hiking in the US <p> <p> Strong writing and communication skills <p> <p> Detail oriented and organized <p> <p> Ability to focus for long stretches at a time on a single task <p> <p> Passion about mobile technologies and AllTrails mission to connect people to the outdoors <p> <p> Prior independent contractorconsulting experience Ability to connect with business partners as needed and for biweekly meetings during business hours Pacific Time <p> <p> Reliable internet connection and computer hardware that meets the companys IT security standards the company will require you to install a readonly OSQuery to ensure harddrive encryption and antivirus software are enabled before accessing our network compatible with MacOS 11 or Windows 10 + 64bit or higher only <p> <p> <p> <p> Bonus Points <p> <p> <p> <p> MappingGIS experience <p> <p> Proven ability to quickly learn new technology and processes <p> <p> French German Spanish language skills are an added bonus <p> <p> <p> <p> Nature celebrates you just the way you are and so do we At AllTrails were passionate about nurturing an inclusive workplace that values diversity Its no secret that companies that are diverse in background age gender identity race sexual orientation physical or mental ability ethnicity and perspective are proven to be more successful Were focused on creating an environment where <em> everyone <em> can do their best work and thrive <p> <p> <p> <p> Applications without a cover letter will not be considered <p> <p> <p> <p> <p> <p> <p> <p> $20 $25 an hour <p> <p> Nature celebrates you just the way you are and so do we At AllTrails were passionate about nurturing an inclusive workplace that values diversity Its no secret that companies that are diverse in background age gender identity race sexual orientation physical or mental ability ethnicity and perspective are proven to be more successful Were focused on creating an environment where everyone can do their best work and thrive <p> <p> <p> <p> AllTrails participates in the EVerify program for all remote locations <p> <p> By submitting my application I acknowledge and agree to AllTrails <a class=fontbold underline fontbold underline postingslink href=httpsprivacyalltrailscompoliciesenUSname=jobapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> Job Applicant Privacy Notice <a> <p><p>
Representative, Patient Solutions (West Coast)
Company: Acclara
Location: USA
Posted Apr 27, 2024
<p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>Hey there <span><span style=fontweight bold>Were Acclara<span><span style=fontweight bold><span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>As<span><span style=> a remotefirst <span><span style=>workforce<span><span style=> <span><span style=>with <span><span style=>team members in all 50 states were a unique group of strategists technologists and service providersall united in serving our partners to deliver the best care to their patients helping build even healthier communities for us all to live and work in<span><p><p style=backgroundcolor rgb255255255lineheight 1080margin 00pt 00pt 150pt><span style=>We bring our oneofakind selves to work each day and we welcome and want you to do the same Coffee connoisseurs moms and dads runners animal lovers adventuriststhe list goes onwe all came to make a difference and we stay because weve found a place where we dont have to do it alone<span><p><p style=backgroundcolor rgb255255255lineheight 1080margin 00pt 00pt 150pt><span style=>Our teams work is fueled by our CORE values of Commitment Outcomes Respect and Empowerment Theyre the how behind what we do guiding our actions as we aim to change the way technology and services come together<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>The Role<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>The Patient Solutions Representative is responsible for delivering a highquality patient experience through inbound and outbound calls assisting patients their representatives andor payers with inquiries and concerns in a confidential and professional manner with a focus on firstcall resolution when possible Identify type of assistance needed such as updating information making a payment payment plan arrangements and insurance related questions to ensure proper account resolution<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>What Youll Do<span><p><ul style=><li style=><span style=>Deliver a highquality patient experience thought inbound and outbound customer service calls Determine assistance needed ie benefit and eligibility billing and payments authorization or treatment EOBs etc and take appropriate action on the related accounts in a timely manner while upholding a high level of professionalism and accuracy<span><li><li style=><span style=>Review patient statementsEOBs balances identify unapplied adjustments<span><li><li style=><span style=>Ask appropriate questions and listen actively to identify specific concerns or issues while documenting all required information in computer systems in a clear and concise manner<span><li><li style=><span style=>Provide one call resolution to patient inquires whenever possible and perform timely follow up<span><li><li style=><span style=>Review incoming correspondence taking appropriate and timely action by updating the respective accounts<span><li><li style=><span style=>May review the Payment Plan No Statement Special Handling Expired and Bankruptcy tickler queues designated for follow up taking appropriate action <span><li><li style=><span style=>Provide patient education regarding how to understand their Explanation of Benefits EOB<span><li><li style=><span style=>Research complex issues across multiple databases and work with support resources to resolve customer issues andor partner with others to resolve escalated issues<span><li><li style=><span style=>Always comply with HIPAA and other compliance requirements to protect patient confidentiality<span><li><li style=><span style=>May be required to identify contractual and administrative adjustments<span><li><li style=><span style=>Effectively navigate several computer applications during and after phone calls document all actions taken in appropriate company andor client systems<span><li><li style=><span style=>Adhere to benchmarks and strive for continuous improvement on customer service metrics such as adherence to schedule call abandonment rate speed to answer talk time wrap documentation time etc<span><li><li style=><span style=>Other duties as assigned<span><li><ul><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>What Were Looking For<span><p><ul style=><li style=><span style=>High school diploma or GED <span><li><li style=><span style=>1year previous work experience as a patient servicescustomer service representative<span><li><li style=><span style=>Understanding of patientcustomer service and insurance followup concepts ie billing collections managed care Medicare Medicaid and Commercial Practices and welldeveloped interpersonal skills<span><li><li style=><span style=>Basic knowledge of health care industry terms<span><li><li style=><span style=>Strong problemsolving and critical thinking skills to research information using available resources<span><li><li style=><span style=>Ability to be flexible in a fastpaced environment and adapt with change<span><li><li style=><span style=>Ability to perform at a high level of productivity and quality<span><li><li style=><span style=>Detail oriented with the capacity to maintain a high level of accuracy<span><li><li style=><span style=>Excellent written and verbal communication skills<span><li><li style=><span style=>Ability to navigate through multiple software and computer applications<span><li><li style=><span style=>Ability to perform under pressure while maintaining a calm and professional manner<span><li><li style=><span style=>Basic math skills to be able to calculate discounts payment plan arrangements <span><span style=>validate<span><span style=> contractual and out of picket patient liability<span><li><ul><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>Preferred Qualifications<span><p><ul style=><li style=><span style=>1year experience in a call center environment healthcare experience a plus<span><li><li style=><span style=>Bilingual EnglishSpanish<span><li><ul><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>How We Take Care of Our Team Members<span><p><ul style=><li style=><span style=>Remotefirst workplace<span><span style=> with opportunities to work onsite in certain locations<span><li><li style=><span style=fontweight normal>Comprehensive medical dental and vision coverage<span><li><li style=><span style=fontweight normal>Parental leave<span><li><li style=><span style=fontweight normal>401K with company match<span><li><li style=><span style=>Company<span><span style=>p<span><span style=>aid <span><span style=>l<span><span style=>ife <span><span style=>i<span><span style=>nsurance <span><span style=>s<span><span style=>hort<span><span style=>t<span><span style=>erm <span><span style=>d<span><span style=>isability<span><span style=> and<span><span style=> <span><span style=>l<span><span style=>ong<span><span style=>t<span><span style=>erm <span><span style=>d<span><span style=>isability<span><li><li style=><span style=>Paid time off and holidays<span><li><ul><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>Pay Range <span><span style=>$1633 $2088<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>This compensation range is a reasonable estimate that extends from the lowest to the highest pay Acclara in good faith believes it might pay for this particular job based on the circumstances at the time of posting Acclara may ultimately pay more or less than the posted range as permitted by law<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=fontweight bold>Diversity Equity and Inclusion Matter<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>At Acclara youre invited to bring more of yourself to worknot less Your background your culture and your personal experiences are all important pieces of the authentic you and we honor that Connection is created when we show up<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>Acclara an R1 company<span><span style=> <span><span style=>is dedicated to the fundamentals of equal employment opportunity <span><span style=>Acclaras<span><span style=> employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity andor expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law Furthermore <span><span style=>Acclara<span><span style=> is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories<span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>If you need reasonable accommodation due to a disability for any part of the interview process please contact <span><a href=mailtocareersacclaracom rel=nofollow style=color rgb599193><span style=color rgb599193textdecoration underline>careersacclaracom<span><a><span style=><span><p><p style=lineheight 1080margin 00pt 00pt 80pt><span style=>Visa Sponsorship is not available at this time<span><p><img src=httpsremotivecomjobtrack1909097blankgifsource=publicapi alt=>
Staff Data Scientist - Growth
Company: Pinterest
Location: USA
Posted Apr 28, 2024
<p class=jobDescription> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Partner with crossfunctional teams to initiate lead or contribute to largescalecomplex strategic projects with particular focus on Machine learning initiatives <p> <li> <li> <p> Work with a team of crossfunctional teams to identify new opportunities for business growth and develop algorithms and methodologies to address them <p> <li> <li> <p> Analyze largescale data and develop and execute rigorous analysis using causal methodology to drive business decisions <p> <li> <li> <p> Design measurement strategy advise on experimentation best practices identifying flaws in experiment practices and results building tools for experiment analysis <p> <li> <li> <p> Act as a thought partner to senior leaders to prioritizescope projects provide recommendations and evangelize datadriven business decisions in support of strategic goals <p> <li> <li> <p> Provide technical guidance and mentorship to junior team members on solution design as well as lead codedesign reviews <p> <li> <ul> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> 8+ years of combined postgraduate academic and industry experience applying scientific methods to solve realworld problems on webscale data <p> <li> <li> <p> Strong background in statistical machine learning experimentation <p> <li> <li> <p> Proven ability to apply scientific methods to solve realworld problems on webscale data <p> <li> <li> <p> Expertise in at least one scripting language ideally PythonR <p> <li> <li> <p> Proficiency in SQLHive <p> <li> <li> <p> Strong business and product sense delight in shaping vague questions into welldefined analyses and success metrics that drive business decisions <p> <li> <li> <p> Excellent communication skills able to lead initiatives across multiple product areas and communicate findings with leadership and product teams <p> <li> <li> <p> Experience leading key technical projects and substantially influencing the scope and output of others <p> <li> <ul> <p> <p> <p> <strong> What skills are ideal but not required <strong> <p> <p> Exposure to one or more of the following areas is beneficial Ideal candidates would have exposure to 2+ of these areas and deep familiarity in 1 or more areas <p> <ul> <li> <p> <em> Strongly desired experience working in <em> <strong> <em> Growth <em> <strong> <em> function <em> <strong> <strong> in particular experience working on notifications paid marketing user acquisition <p> <li> <li> <p> Experience working on ranking algorithms <p> <li> <li> <p> Statistical rigor Experience with causal inference projects <p> <li> <li> <p> ML modeling ideally with biased incomplete training data Has built models end to end feature design feature selection training data implementation iteration productionization and can intelligently discuss tradeoffs decisions at each step <p> <li> <ul> <p> <p> <p> This position is not eligible for relocation assistance <p> <p> <p> <p> LINM4 or LIREMOTE <p><p>
Field Communications Senior Manager
Company: PagerDuty
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> As a Senior Field Communications Strategist you will be responsible for developing and executing comprehensive communication strategies to enhance the organizations presence and reputation in various fieldbased settings This role requires a seasoned professional with a strong background in strategic communications public relations and stakeholder engagement The Senior Field Communications Strategist will play a crucial role in shaping and delivering key messages to target audiences fostering positive relationships and ensuring consistent and effective communication across diverse field environments presalespostsalespartnercustomer success organizations We are looking for a creative and collaborative storyteller to serve as an internal communications advisor and communicator for Gongs GotoMarket organization In this role you will be responsible for developing and delivering clear concise and consistent communications to various audiences within GTM utilizing multiple communication channels Reporting to the head of GTM Enablement you will align and work closely with Revenue Leadership and crossfunctional partners with the goal of delivering impactful messaging and collateral to keep the team apprised of company news and developments promote understanding and guide desired outcomes <p> <p> You thrive in a fastpaced highgrowth environment where priorities encourage you to find creative informed and innovative learning solutions to business problems Your product mentality means youre comfortable seeking out user feedback using agile development strategies and consider experimentation a norm to build progressive learning <p> <p> products You are a subject matter expert and comfortable influencing without authority to ensure the right learning reaches the right audience at the right time <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Develop and implement strategic communication plans that align with the field organizations goals and objectives <p> <li> <li> <p> Identify key messages and narratives for a global audience ensure consistency tailored to specific field contexts considering regional nuances and audience demographics <p> <li> <li> <p> Developing compelling clear and concise content for internal communications to be delivered via multiple channels including but not limited to email announcements presentations town halls newsletters videos and internal stories blog posts and FAQs <p> <li> <li> <p> Build and maintain relationships with key stakeholders including marketing and other relevant internal business unit teams <p> <li> <li> <p> Moderating largescale meetings including content creation formatting slack channel monitoring FAQ publishing and surveying measuring managing and reporting communications program metrics KPIs to leadership <p> <li> <li> <p> Develop and execute social selling strategies tailored to engage and influence the Csuite <p> <li> <ul> <p> <strong> Basic Qualifications <strong> <p> <ul> <li> <p> Minimum of 810 years of relevant work experience in internal communications or a combination of equivalent internalexternalmarketingenablement or change communications <p> <li> <li> <p> Experience launching managing and driving communication planscampaigns and analyzing metrics to ensure future improvements <p> <li> <li> <p> Experience creating maintaining and managing an editorial calendar as well as assisting with streamlining communication distribution lists for various groups and audiences <p> <li> <li> <p> Experience working in a resultsoriented constantly evolving agile environment that requires critical thinking resourcefulness resultsoriented decision making and dedication to excellence <p> <li> <li> <p> Excellent English language skills including editing written and video content for clarity and conciseness Demonstrated ability to think strategically and creatively <p> <li> <li> <p> Experience working with matrixed content multiple personas use cases industries solutions and products Must have worked closely and interacted with executive leaders in a communications role capacity <p> <li> <ul> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Leadership experience in managing communication teams is a plus <p> <li> <li> <p> Experience in communicating with internal audiences in a fastpaced technology or high growth company specifically supporting sales services and customer success <p> <li> <li> <p> Bachelors or Masters Degree in Business Marketing andor Communication <p> <li> <li> <p> Experience with program amp project management fundamentals is a strong positive <p> <li> <li> <p> Experience with Zoom Webinars Google Apps or Microsoft Suite with the ability to learn Google Apps Slack and Email Specific Tools <p> <li> <ul> <p> <p> <p> The base salary range for this position is 142000 221000 USD This role may also be eligible for bonus commission equity andor benefits <p> <p> Our base salary ranges are determined by role level and location The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position Within the range we determine pay for an individual based on a number of factors including market location jobrelated knowledge skillscompetencies and experience <p> <p> Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process <p><p>
Call Center Representative
Company: Lap of Love
Location: USA
Posted Apr 27, 2024
<p><strong>Join Lap of Love as a Call Center Representative and Love What You Do<br><strong><p><p>Lap of Love is looking for an experienced Call Center Representative referred to internally as a Veterinary Care Coordinator with amazing customer service skills to join our growing team As a Veterinary Care Coordinator working from home youll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services As a nationally recognized leader of inhome endoflife care Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity Beyond a natural love for caring for animals our team members have a genuine concern for the emotional wellbeing of people which helps us provide such compassionate endoflife care <p><p><strong>Essential Functions amp Responsibilities<strong><p><ul style=> <li style=>Provide customer service by engaging in positive interactions with pet families<li> <li style=>Answer a high volume of customer service calls in a work from home remote environment<li> <li style=>Demonstrate dependability flexibility ownership and sound judgment by adhering to schedules<li> <li style=>Gather and accurately document the pets medical information and schedule appointments in an effective manner<li> <li style=>Meet all productivity quality and performance standards<li> <li style=>Guide emotional conversations in a calm and peaceful manner <li> <li style=>Go above and beyond to provide stellar customer service to pet families and our veterinarians <li> <li style=>Must be punctual and timely in meeting all requirements of performance including but not limited to attendance standards scheduled break times and work deadlines<li> <li style=>Other duties may be assigned to the employee to ensure the highest standard of customer service<li> <ul><p><strong>Requirements<strong><p><ul style=> <li style=>Experience working in high call volume customer service or call center environments<li> <li style=>Ability to quickly learn custom software and other programs such as Gmail Google Calendar Google Maps GoToConnect Slack and NICEInContact<li> <li style=>Previous experience in a workfromhome environment or working with minimal peer interactions<li> <li style=>High attention to detail and ability to adapt to new processes<li> <li style=>Expected to be present for work on time every day for the entire duration of their shift<br> <li> <li style=>Attend mandatory 4week intensive training program at the beginning of employment Attendance at the training program is an essential function of the Call Center Representative position If you are offered a Call Center Representative position and are not able to attend all or any part of the training program your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous fourweek period<li> <ul><p><strong>Physical Job Requirements<strong><p><ul style=> <li style=>Physical demands of position Must be able to sit for extended periods of time must have the manual dexterity to work on a computer and keyboard<li> <li style=>Ability to lift up to 15 pounds<br> <li> <ul><p><strong>Schedule<strong><p><ul style=> <li style=>Support Call Center hours are 7 am to 11 pm 7 days a week 365 days a year <li> <li style=>Schedule includes nightsweekendsholidays<li> <li style=>Must attend mandatory 4week intensive training program at the beginning of employment<li> <ul><p><strong>Benefits<strong><p><ul style=> <li style=>100 Company Funded Health Insurance<li> <li style=>100 Company Funded Comprehensive Mental Health Support through Modern Health<li> <li style=>100 Company Funded Gym Memberships Classes and Programming through Peerfit<li> <li style=>Dental Vision Life Insurance Long Term and Short Term Disability <li> <li style=>Retirement Plan Traditional 401k with 3 match amp Roth 401k<li> <li style=>Generous Paid Time Off<li> <li style=>Generous Paid Parental Leave <li> <li style=>Bereavement Leave<li> <li style=>Training amp Development<li> <li style=>Pet Insurance<li> <li style=>Remote Work From Home<br><br><strong>Compensation<strong> <li> <li style=>This position is hourly nonexempt and is eligible for overtime <li> <li style=>Hourly pay starts at $1500 per hour<li> <li style=>Previous call center experience and bilingual background could increase the hourly rate up to $200 per hour<li> <ul><br><br><div class=h2>About the company<div><br><p>Lap of Love is the nations largest network of veterinarians solely dedicated to endoflife veterinary care providing inhome euthanasia veterinary hospice teleadvice and pet loss support services Our veterinarians and veterinary care coordinators offer compassionate openminded guidance and grief support to pet parents who are deciding when how and why to either euthanize or continue medical management for their pet Our philosophy centers around the humananimal bond and the need for that bond to be as undisturbed as possible throughout a difficult time<p><img src=httpsremotivecomjobtrack1908578blankgifsource=publicapi alt=>
Software Engineer (L6) - Ads Revenue Infrastructure
Company: Netflix
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> At Netflix we want to entertain the world and are constantly innovating how entertainment is imagined created and delivered to a global audience We currently stream content in more than 30 languages in 190 countries topping over 220 million paid subscribers and are expanding into new forms of entertainment such as gaming Engineering teams within Netflix work hard every day to scale and innovate this content production and member experience in an evergrowing complex software landscape <p> <p> <p> <p> The Revenue Infrastructure teams mission is to streamline revenue financial workflows so that our financial teams can close the books with a high degree of accuracy and confidence The systems we build need to be scalable and accurate as we handle revenue operations for all Netflix customers Some of the projects we are focused on are building infrastructure for revenue ads integration settlement and cash reconciliation of all Netflix subscription payments generating invoices for our bundle partners and revenue partner workflows <p> <p> <p> <p> As an engineer on the team you will work with Product Managers crossfunctional engineering teams and Revenue Finance to design and evolve architectures that can handle massive data and build highly configurable pipelines to support global workflows for complex financial functions <p> <p> <p> <p> <p> <p> <p> <p> <strong> Expectations <strong> <p> <ul> <li> <p> Strong Professional experience in revenue advertising solutions with a good understanding of Sales Incentive Compensation Order to Cash flow and integrating with thirdparty ad systems <p> <li> <li> <p> Have a strong background in distributed data processing software engineering design and data modeling concepts <p> <li> <li> <p> Proficient in Java Scala or any other JVM language <p> <li> <li> <p> Experience with PubSub Kafka Stream Processing SparkFlink etc <p> <li> <li> <p> Expertise in solving large data challenges <p> <li> <li> <p> Experience with Cloud Computing platforms AWSAzureGCP <p> <li> <li> <p> Expertise in building distributed applications that are secure can scale and are highly available <p> <li> <li> <p> Build a deep understanding of upstreamdownstream systems and processes and how they should shape data model design and impact adjacent systems <p> <li> <li> <p> MS in Computer Science or equivalent <p> <li> <ul> <p> <p> <p> <strong> About you <strong> <p> <ul> <li> <p> Strong experience in fintech applications in a largescale environment <p> <li> <li> <p> Understand the modern ad technology ecosystem with a focus on fintech <p> <li> <li> <p> Experience with privacy compliance and governance in the advertising space <p> <li> <li> <p> 7+ years of handson software engineering experience in building businesscritical reliable and distributed systems <p> <li> <li> <p> Background in building financial or payment solutions Experience in leveraging ML is a plus <p> <li> <li> <p> You are driven by the desire to solve hard technical problems with the goal of automating and scaling <p> <li> <li> <p> You are selfmotivated and love making an impact <p> <li> <li> <p> You can work independently delivering innovative solutions with minimal guidance <p> <li> <li> <p> You have a successful track record of delivering results in complex crossfunctional projects <p> <li> <li> <p> You strongly believe in testdriven development <p> <li> <li> <p> You have a strong bias towards action <p> <li> <ul> <p> <p> <p> <p> <p> Our compensation structure consists solely of an annual salary we do not have bonuses You choose each year how much of your compensation you want in salary versus stock options To determine your personal top of market compensation we rely on market indicators and consider your specific job family background skills and experience to determine your compensation in the market range The range for this role is $230000 $960000 <p> <p> <p> <p> Netflix provides comprehensive benefits including Health Plans Mental Health support a 401k Retirement Plan with employer match Stock Option Program Disability Programs Health Savings and Flexible Spending Accounts Familyforming benefits and Life and Serious Injury Benefits We also offer paid leave of absence programs Fulltime hourly employees accrue 35 days annually for paid time off to be used for vacation holidays and sick paid time off Fulltime salaried employees are immediately entitled to flexible time off See more detail about our Benefits here <p> <p> <p> <p> Netflix is a unique culture and environment Learn more <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomculture rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <p> <p> We are an equalopportunity employer and celebrate diversity recognizing that diversity of thought and background builds stronger teams We approach diversity and inclusion seriously and thoughtfully We do not discriminate on the basis of race religion color ancestry national origin caste sex sexual orientation gender gender identity or expression age disability medical condition pregnancy genetic makeup marital status or military service <p><p>