Be Or Bc Jobs in Burlington
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Director, Technical Program Management
Company: Nuance
Location: Burlington
Posted Jun 24, 2023
None Found
Sr. Supply Chain Analyst
Company: Keurig Dr Pepper, Inc
Location: Burlington
Posted Jun 19, 2023
None Found
Senior Medical Imaging Application Support Engineer
Company: Nuance
Location: Burlington
Posted Jun 21, 2023
We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success. Government-related security clearance credentials to access client networks, systems, and protected sensitive data such as PHI/PII, with HR business partner managed assistance. This responsibility includes supplying detailed personal information, references, and documented agreement to be subject to related U.S. Government-conducted background investigation(s). If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know. Alternatively, 5+ years of experience in a Tier II/III technical support environment in a healthcare setting.Requirements: Experience troubleshooting various issues within the Windows stack (Windows, IIS, SQL)History of using remote connection tools such as LogMeIn, Citrix GoToAssist, MS Teams or similarSkilled at analyzing issues within web-based and virtual client and server environments (Citrix, VMWare), as well as desktop PC (MS Windows) and mobile operating systems (iOS, Android)Ability to write complex ad hoc SQL queries and conduct database performance and tuning analysisAdvanced knowledge of HL7 and/or DICOM integrationsUnderstanding of Cloud Services, associated native components and navigation within a cloud-hosted environmentPreferred Skills: Ability to analyze network traffic using industry-standard diagnostic tools to diagnose application stability and performance issuesDemonstrated ability to facilitate ongoing problem management and proactive support initiativesUnderstanding of data protection and privacy practices and regulations (HIPAA, GDPR)MS SQL Querying or SQL Administration certificationCompTIA Security+ certificationAdditional Requirements: Must be willing and able to obtain and maintain appropriate VA, DoD, or other U.S. Conduct detailed log file analysis, environmental and alerts monitoring, and system or application workflow configuration analysis and changes; draw conclusions to support your decisions and resolution actions.Provide advanced technical support via telephone, email, and chat to external and internal customers. Principal Duties and Responsibilities: Research, analyze, document, and manage high quality resolutions to complex technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures in a fast-paced critical patient care environment to ensure timely response to customer inquiries, problem resolution, and reporting/escalation of unresolved issues. Infrequent on-premise client visits may be required.Knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently.Must be capable of establishing and documenting high quality technical documentation to be included within newsletters, public/private knowledge base systems, product and service manuals, and internal team procedures, technical training, etc.Ability to recognize trends and patterns between diverse service request descriptions and foresee future problems and respond accordingly with technical actions or planning and coordination efforts to minimize risks.Facilitate and lead customer conference calls when necessary to manage the resolution of critical customer account issues.Act as cross-functional program team representative, gathering and disseminating information to and from product development, product management and infrastructure engineering teams.Reproduce errors in test and lab systems and document them thoroughly for reproduction independently from production systems for the purpose of issue remediation and testing; exercise discretion to devise workarounds to problems, document procedures, and communicate appropriately to customers to minimize adverse risk and avoid continued or recurring disruption.Demonstrate availability within pre-defined SLA and OLA timelines to engage with and assist technical teams during critical or urgent incidents that demand immediate attention and resolution to restore services for customer use and to facilitate patient care continuum.Mentor technical and field services personnel, and customer IT technical staff as needed.Availability for 24x7x365 staffing assignments, on-call rotation and infrequent travel as required.Qualifications: Education: Bachelor's degree (IT/CS/related discipline) or equivalent experience3+ years of experience with the implementation and/or support of Radiology Information Systems (RIS) Picture Archiving and Communications Systems (PACS), and/or Diagnostic Imaging Workflow Management solutions typically required.
Inside Sales Manager
Company: SimilarWeb
Location: Burlington
Posted Jun 18, 2023
Similarweb is a trusted platform for understanding online behavior, with a focus on empowering individuals and businesses to make informed decisions. The company has been recognized for its best workplace and has recently gone public on the NYSE. The Inside Sales Manager role involves generating revenue, exceeding sales goals, and acquiring expert knowledge of Similarweb's products.
Principal IT End User Services Specialist
Company: Nuance
Location: Burlington
Posted Jun 20, 2023
None Found
Principal IT End User Services Specialist
Company: Nuance
Location: Burlington
Posted Jun 20, 2023
Maintain Corporate computers, printers, meeting rooms, mobile phones, and peripherals. Follow rigorous white glove support protocol, ensuring all services are on-line and monitored. Pro-actively execute maintenance plan for equipment & services. Resolve day-to-day software & hardware & technology issues.
Developmental Therapies Site Supervisor
Company: Cortica
Location: Burlington
Posted Jun 23, 2023
None Found
Principal IT End User Services Specialist
Company: Nuance
Location: Burlington
Posted Jun 20, 2023
We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know. Join our dynamic, entrepreneurial team and become part of our continuing success. You will be providing technical support to our Senior Leadership Team who are either located on, or visiting, the US East Coast.Responsibilities: Maintain Corporate computers, printers, meeting rooms, mobile phones, and peripherals.Follow rigorous white glove support protocol, ensuring all services are on-line and monitored.Pro-actively execute maintenance plan for equipment & services.Resolve day-to-day software & hardware & technology issues.Coordinate set up & support virtual conferences using integrated Teams rooms and multimedia equipment.Coordinate system set up for new hires and relocations.Manage special projects with other support groups and departments.Coordinate IT tasks & provide IT Support during Senior Management Meetings.Requirements: Minimum of 8 years of experience with 2 years of white glove service - highly motivated.A bachelor's degree in computer science, Business Administration or related field or equivalent experience.Prior experience supporting Remote workers setup; knowledgeable with, wireless routers and firewalls.Comfortable with video conferencing using integrated multimedia equipment, hosting large webinars and meetings.Programming skills is an asset.Must be a self-starter with exceptional problem-solving skills with the ability to resolve complex problems and implement solutions with little or no guidance.High level working knowledge of multiple complex software packages, hardware platforms, and network architectures.Experience implementing best-practice processes and procedures.Knowledge of ITIL and CMM-driven best practices for IT processes.Strong knowledge of both PC & Mac platforms, Office 365, Windows 11, MacOS, iOS & Android.Willingness to be available on nights and weekends as needed.Ability to work in a fast paced, high-tech environment juggling multiple priorities while meeting deadlines.Ability to understand the business needs behind the requests and drive to results.Ability to write processes and technical documentation.Valid passport and ability to travel on occasional basis.LI-KD1Nuance offers a compelling and rewarding work environment. Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. Summary:Our company has an exciting opportunity for an experienced IT Support Specialist.