Be Or Bc Jobs in Provo, UT
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Data Analyst
Company: Zions Bancorporation
Location: Salt Lake City, UT
Posted Aug 04, 2023
The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Life and Disability Insurance, Paid Parental Leave and Adoption AssistanceHealth Savings (HSA), Flexible Spending (FSA) and dependent care accountsPaid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessionsTuition Reimbursement for qualifying employees Employee Ambassador preferred banking products Benefits: Medical, Dental and Vision Insurance - START DAY ONE! This role wears multiple hats acting as Data Analyst, System Analyst, and Business Analyst in different projects. The Data Analyst will: Work within a SAFe Agile team to build and maintain a Continuous Delivery Data PipelineAnalyze, and map system data into the operational or integrated data warehouse or big data platform to meet reporting and analytical business needs Test and validate data attributes based both on source data and results from other systems to ensure the data accurately reflects the source system and business needs Work with source system Operational Analysts to understand system nuances and resolve issues Work with reporting teams to explain the data to report writers and communicate the scope and impact of changes Take ownership of the SDLC process and manage work quality and quantity through frequent releases, closely coordinating with data engineers, modelers, product owners, and other information analysts Create and maintain clear, detailed, and accurate metadata documentation Lead small projects and teams to develop solutions for our customers working with the modeling and architecture team and business analysts across multiple departments Handle other duties as assigned Technical Experience and Qualifications: Well-honed knowledge of the banking industry, loan and deposit systems, regulatory reporting requirements, or data warehouse, data lake, common data model experience Skilled with programming and scripting languages (SQL, Python, GCP) Strong testing skills Experience with Google Cloud PlatformStrong analytical, organizational and problem-solving skills Ability to estimate scope and schedule required and commit to deadlines Effective presentation and communication skills interpersonal skills Ability to work with management, peers, and technical staff Bachelor's degree in Information Systems, Data Analytic, Data Management or related experience in the field of data analysis/management2+ years' experience in data analysis, operations support, software development, project management, or other directly related experience A combination of education and experience may meet requirements. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company's primary technology and operations center. This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as: Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX stationAt least 75% of the building is powered by on-site renewable solar energyAccess to outdoor recreation, parks, trails, shareable bikes and locker roomsLarge modern cafe with a healthy and diverse menuHealthy indoor environment with ample natural light and fresh airLEED-certified sustainable building that features include the use of low VOC-emitting construction materials Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve. Location: This position has a hybrid work from home schedule with a minimum of three days per week in the office at the Zions Technology Center in Midvale, UT. The Data Analyst will help us acquire data from operational systems and position it to support operational or managerial and analytical reporting. If you are ready to move your career forward, read on.
Associate Strategic Partnerships Executive U.S.
Company: Pattern
Location: Provo, UT
Posted Aug 05, 2023
We also believe in having fun and balancing our lives, so we offer awesome benefits that include Unlimited PTOPaid HolidaysOnsite Fitness CenterCompany Paid Life InsuranceCasual Dress CodeCompetitive PayHealth, Vision, and Dental Insurance401(k) Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. You will collaborate regularly with members of the alliances, account executive, BDR, RevOps, and marketing teams to drive pipeline through executive referrals. Be prepared to demonstrate relevant experience in sales, business development or strategic partnerships. We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. Pattern is an equal opportunity employer. This could include evidence of successful partnerships you've formed, sales pipeline you've built and/or revenue you've generatedHaving an impressive network of contacts within the related industry, particularly with executives and influencers, would allow you to hit the ground runningAbility to think strategically, both in the cover letter and during the interview process would be considered more favorableUnderstanding Patterns mission, values, and culture and demonstrating how you embody these into your work would give you an edgeBe ready to talk about how you can add value and be the best addition to the teamFocus on mentioning how you would make a difference at Pattern Why should I work at Pattern? We are looking for individuals who are: Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. As Pattern and the partnership organization grow, opportunities could arise for managing additional alliance programs and people. You will work closely with the in-region business development, sales and marketing teams while communicating globally with the other full-time alliances and partnerships team members. Pattern offers big opportunities to make a difference in the eCommerce accelerator industry!
Senior Staff Site Reliability Engineer
Company: BILL
Location: Salt Lake City, UT
Posted Aug 05, 2023
We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. They measure, iterate, and continuously improve. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. We are curious. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.BILL Culture:Humble - We check our egos at the door. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. We live our culture and values every dayAt BILL, we’re different by design—it's our culture. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. They establish and engender trust by being careful, listening over talking, and being accurate.
SR BI Developer
Company: Adobe
Location: Provo, UT
Posted Aug 05, 2023
We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Learn more. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. What you need to succeed 7+ years of relevant work experience with SSIS, SSAS, Data Warehousing, Data Analysis, and Business Intelligence.Minimum of 3 years as data analyst or in hands-on business process management role.Must have authoritative knowledge of SSIS, SSAS, TSQL, stored procedures, and database performance tuning.Strong in Data Warehousing, Business Intelligence, and Dimensional Modeling concepts with experience in designing, developing & maintaining ETL, database & OLAP Schema and Public Objects (Attributes, Facts, Metrics, etc. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Adobe is an equal opportunity employer. If you're looking to make an impact, Adobe's the place for you. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
Marketing & Public Relations Spec II
Company: ARUP Laboratories
Location: Salt Lake City, UT
Posted Aug 05, 2023
Familiar with standard concepts, practices, and procedures within advertising, marketing, and public relations. Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Communicate: Frequently communicate with others. Writes, proofreads, and edits copy, brochures/print, and other forms of documents. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Other duties as assigned. Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc. Responsible for research and development of media plans, identifying target audience, and ideal media outlets. Coordinates event scheduling, project trafficking, and promotions to ensure client satisfaction and project completion.
SEO Technical Specialist
Company: Traeger Pellet Grills
Location: Salt Lake City, UT
Posted Aug 05, 2023
This role has the opportunity to be the foundation of a strong results-driven channel that enhances and supports in achieving Traeger’s sustainable growth. How You Will Help Us Win:Perform on-going technical site audits to identify areas of improvements for all Traeger sites.Manage and execute all SERP opportunities by implementing and troubleshooting all structured data markup with the help of our development team.Collaborate and prioritize with Technology and Development teams to help drive fixes that advocate for SEO.Troubleshoot SEO technical issues to create comprehensive user stories and developer tickets.Monitor and report on sites’ performance metrics and website structure.Support on URL optimization, crawlability, indexability, and site health.Stay up to date with Google Algorithm updates, trends, tools, and techniques, and share knowledge and wins with the team.What You'll Need to Succeed:2 years+ of technical SEO experience or proven SEO specialist role with a strong focus on technical optimization.In-depth knowledge of search algorithms, ranking factors, and best practices.In-depth understanding of international SEO, website architecture, URL, crawlability and indexability optimization.Advanced knowledge on all crawl errors and how to fix them.Proficiency in Technical SEO auditing tools: GSC, Ahrefs, Screaming Frog, or SEMRushStrong communication skills and ability to collaborate effectively with cross-functional teams.Experience and knowledge in HTML, CSS, and JavaScript, Next.js/React-based framework, and server-side rendering.Detail-oriented, and strong analytical and problem-solving skills.Why You Will Love To Work Here:Be part of the most disruptive force in outdoor cookingJoin a true team working towards a common goalCulture of risk-taking, innovation & qualitySo.Much. This position will collaborate with our Technology, Development and cross-functional teams to implement technical SEO recommendations. You will play a crucial role in optimizing Traeger’s US and international websites’ technical infrastructures and implement SEO best practices to enhance the visibility and quality of our sites. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. Food.Have an outdoor lover’s paradise in your backyardFull medical/dental/vision packages to fit your needs401K to help you plan for the futureTuition reimbursementIndividual professional development programs & initiatives to help you grow professionallyGreat discounts on all things TraegerDid we mention all the food? If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us!What You'll Do:As a Traeger SEO Technical Specialist, you will be supporting the Growth Marketing team by driving Technical SEO initiatives and ensuring our continued improvement in our rankings across search engines. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. Welcome To The Traegerhood: Our business is BBQ, and business tastes good.
Marketing and Sales Representative - Entry Level
Company: Summit Retail Solutions Inc
Location: Salt Lake City, UT
Posted Aug 05, 2023
We partner with America's largest names in retail and provide them with our elite marketing and sales staff who provide top-notch services in the marketing and sales industry.We work with and represent a diverse group of clients from a multitude of industries - including, but not limited to, Health and Wellness, Beauty and Skin Care, Cosmetics, Hair Care, Cleaning Products, Car Care, Small Electronics, Housewares and Food.Our marketing and sales reps are responsible for educating and engaging consumers, assisting in the marketing, merchandising, and sales of our clients’ products and services, providing brochures and other print advertising, as well as enhancing the overall retail experience.Our firm is currently hiring a few select individuals to join our marketing and sales team. We pride ourselves on the ability to offer our team members a positive work environment and competitive pay with the opportunity for advancement based on performance instead of seniority.WHAT DO WE PROVIDE?Comprehensive paid and guided trainingGeographic territory based within a 40-mile radius of your own localityCareer growth at your pace with opportunity for advancement40-hour workweek; Wednesday through SundayGuaranteed base plus commission, medical/dental benefits, and 401K for eligible, full-time employeesCompetitive bonus structure, incentives, and commissionsWHAT DO WE REQUIRE?High School Diploma or equivalentPositive attitude and great work ethicReliable transportation to travel up to 40 miles to our retail partners and transport promotional items, displays and signage.1-2 years of experience in marketing, sales, or customer service Ability to stand for extended periods of time in a retail store.Ability to lift/move up to 35 pounds Summit Retail Solutions, Inc. is a national company that has travel and relocation opportunities available for top performers.Summit Retail Solutions, Inc. is an equal opportunity employer and will not discriminate against any applicant on the basis of a protected characteristic unless a bona fide occupational qualification exists.Applicants who receive an offer will be required to undergo a drug test and background checks as a condition of their employment. This elite team is the foundation of our company! Summit Retail Solutions is currently expanding throughout the west coast at a rapid rate! Jump into a New Career TODAY!
Enterprise Solutions Consultant
Company: Addepar
Location: Salt Lake City, UT
Posted Aug 04, 2023
We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. If you have any questions, please reach out to [email protected]. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. Deliver lasting value. Champion Our Clients - Exceed client expectations. Bring a growth mindset. In addition to our core values, Addepar is proud to be an equal opportunity employer. Our clients’ success is our success. Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry. Embrace Learning - Engage our community to broaden our perspective. Prior client-facing experience is a plus2+ years of professional experienceCandidates must have outstanding communication, organizational, and time-management skillsThe ideal candidate must be independent, adaptable, and can thrive in a fast-paced environmentStrong interpersonal skills to train and communicate effectively with clients via email, on the phone, and face-to-facePassion for technology and financeExperience with programming/scripting, specifically pythonOccasional Travel[Bonus] Previous experience in investment management software implementations[Bonus] Previous experience with project managementOur Values Act Like an Owner - Think and operate with intention, purpose and care.
Sr. Database Administrator
Company: R1 RCM
Location: Salt Lake City, UT
Posted Aug 04, 2023
The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. We believe in giving back to the community and offer a competitive benefits package including: Comprehensive Medical, Dental, Vision & RX CoveragePaid Time Off, Volunteer Time & Holidays401K with Company MatchCompany-Paid Life Insurance, Short-Term Disability & Long-Term DisabilityTuition ReimbursementParental Leave R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. Manager, DBA/Middleware Operations, The Sr. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook Communication and timeliness are a must in problem solving, initiating change, and escalation. through multiple product lifecycle environments, from development to mission-critical production systems.Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations.Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.Refine and automate regular processes, track issues, and document changes.Assist developers with complex query tuning and schema refinement.Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.Provide rotation-based 24/7 on call support for unplanned outages and planned maintenance/release events.Collect and report database performance KPI's on regular basis. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. You Have: Bachelor's degree in information technology or related discipline.5+ years of database administration experience preferably in MSSQL, MySQL and Postgres.At least 2 years of cloud based database administration experience.Experience in troubleshooting and resolving database problemsExperience in implementing operational automation using scripts.Hands on experience with SSIS, SSRS and PowerShell.Extensive experience with Windows/SQL*Server Clustering (On Physical & Cloud based VM's), Always ON, Replication, Mirroring.Experience with Performance Tuning and Optimization (PaaS & IaaS).Experience with backups, restores and recovery modelsKnowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server.Experience working with Windows server, including Active DirectoryAbility to work in a rapidly changing environmentAbility to multi-task and context-switch effectively between different activities and teams It would be great if you also have: Healthcare experienceDBA certifications Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions.
Senior Operations Specialist
Company: TAB Bank
Location: Ogden, UT
Posted Aug 04, 2023
Operational Management Review systems, configuration and services Knowledge of standard IT hardware and equipment Ability to learn and understand IT management software - pulling logs, etcAbility to diagnose and solve application issues Providing on-call support Working with cross-functional IT team to identify and track issues Escalating Problems, Enhancements and BugsField incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.Assist in testing fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.Maintain and enhance performance of all new and existing software and applications across the organization.Identify and learn appropriate software applications used and supported by the organization.Coordinate with department heads to assess departmental application training needs and objectives.Participate in the design, development, and delivery of software applications training programs and individual classes.Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.Apply diagnostic utilities to aid in troubleshooting.Provides guidance to members of the team.The position requires interfacing with multiple departments, creating and/or translating business requirements into the technical specifications.Other duties as assigned. Personal Attributes Highly self-motivated and directed.Ability to absorb innovative ideas and concepts quickly.Good analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Ability to research software development and delivery concepts and technical application issues.Ability to present ideas in business-friendly and user-friendly language.Strong customer service orientation.Excellent written, oral, interpersonal, and verbal communication skills.Experience working in a team-oriented, collaborative environment.Excellent listening and interpersonal skills.Solid organizational skills including attention to detail and multi-tasking skillsAbility to effectively prioritize and execute tasks in a high-pressure environment.Understanding Agile Methodology.Confidence in debugging and solutioning challenges during complex implementations TAB Bank Offers: Onsite GymTuition ReimbursementPaid HolidaysGym ReimbursementCollege Scholarships for Employees and Families401(k)Paid Time Off (PTO)Employee Assistance Program (EAP)I Made the GradeHoliday Club ProgramMedical, Dental, Vision, Life and AD&D, Voluntary Disability, Flex Spending & Dependent Care TAB Bank will not sponsor applicants for work visas. Analyze, track and drive results, make recommendations for operational process improvement, and implement changes.Assess the escalation and system for centralized customer issues.Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.Performs IT (Information Technology) functions such as design, analysis, evaluation, testing, debugging and implementation of applications or programs supporting company business processes and operations. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. Position Requirements Formal Education & Certification Bachelor's Degree or equivalent experience5 years of experience in IT related fields required.2-3 years of experience in the banking and/or finance industry preferred Knowledge & Experience Strong application knowledge and aptitude for grasping and using various software applications.In-depth, hands-on knowledge of and experience with enterprise and desktop applications.Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.Broad knowledge of SDLC and techniquesAble to develop and interpret technical documentation for training and end user procedures.Knowledge of trends in technology relating to software applications.Experience with building and maintaining databases for query and problem tracking.Good understanding of the organization's goals and objectives. The Senior Operations Specialist is also responsible for assisting in the design, delivery, training and improvement of in-house applications and other operational concepts. Acquisition & Deployment Conduct research into software application products and services in support of development and purchasing efforts.Provide support for the testing of new and existing software applications under development or consideration for purchase. Responsibilities Strategy & Planning Create and deploy feedback mechanisms for end users. This role is to deliver and oversee the end users in the organization about how to use several types of software programs efficiently and effectively in fulfilling business objectives. Description A Senior Operations Specialist is responsible for ensuring that the day-to-day operations run smoothly.
Staff Software Engineer (Elixir) - Payments
Company: BILL
Location: Salt Lake City, UT
Posted Aug 04, 2023
We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.BILL Culture:Humble - We check our egos at the door. We are curious. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We listen, accept feedback.Authentic - We earn and show trust by being real—embracing our authentic selves.Passionate - We care deeply about each other and our customers.Accountable - We are duty-bound to each other, our customers, and society.Fun - We wrap it all together by building connections and enjoying time spent together.Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants We live our culture and values every dayAt BILL, we’re different by design—it's our culture. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations.
Senior Technical Support Engineer
Company: NICE
Location: Salt Lake City, UT
Posted Aug 04, 2023
Protocols including but not limited to TCP/IP, HTTP, HTTPS, FTP, SFTP, RTP, VPNs, DNS, SMTP, UDP, TCP, IP, and ARP Relational Databases such as MSSQL, Oracle, MySQL, MariaDB. Specific technologies include but are not limited to: ACD/IVR, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound Dialer, etc. SONUS, WebRTC, SIP, LCR, VBR, PSTN, VoIP, Dedicated circuits (T1, DS3, MPLS, etc. ), Dialer best practices, PBX, Carrier interactions, OC-X, 1+ and toll-free services Ethernet hardware, load balancers, proxies, firewalls routers, gateways. REST API's, SOAP API's, Scripting Logic Development, Log based fault isolation, C based languages, XML, JSON, etc. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Browser software including IE, Chrome and developer tools CRM software such as Salesforce Advanced knowledge of contact center management concepts such as scheduling, performance measures and management, reporting, quality assurance methods, analytics, etc. Excellent technical, analytical and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments Excellent professional, written and verbal communications skills with the ability to capture all details in written form fluidly during conversations. Critical escalations may come at any time, so occasional after hours and weekend work may be required Required Education, Experience, and Specific Job Related Skills Education Requirement: &8203;Bachelors degree in Computer Science, Business Information Systems, Networking or similar field, or equivalent work experience required Experience Requirements: 5+ years' work experience in a technical support capacity supporting Internet Service Providers, networks, and/or Business Software Minimum of six years of experience working with and advanced knowledge in at least one of these technologies: Contact Center Software, Telecommunications, Computer Networking, Programming and Integrations. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately Superior analytical and problem-solving skills while managing diverse and complex issues in high-pressure, complex, multi-platform/system/vendor environments Proven ability to utilize, create and update knowledgebase resources in the course of your work Proven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resources Ability to communicate effectively across all company teams such as Product Management, Research and Development, Quality Assurance, Professional Services and Executive/Senior Management teams to resolve technical issues Industry experience including understanding of the contact center business, as well as general market and business trends Demonstrated ability to work independently as part of a larger team Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking and strong problem-solving skills Ability to adapt quickly to change, think on your feet, communicate positively and work proactively Experience Preferred: Management and leadership experience in a technology company&8203; About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Ensure that troubleshooting guides, best practices, and other documentation for your area of specialty is complete and up to date Help other TSEs identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment.