Bilingual Jobs in Chicago, IL
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Inside Sales
Company: Gulfeagle Supply
Location: Chicago, IL
Posted Mar 21, 2024
<p>Gulfeagle Supply is a familyowned business with over 100+ locations nationwide We are a full line distributor of residential and commercial roofing and building products Gulfeagle Supply specializes in servicing the professional contractor while also providing a variety of products and services to the homeowner building owner architect and general contractor We take pride in delivering the highest quality and best value to our customers and we would be pleased to make you part of the mission Here at Gulfeagle we are Building a Career for YOU <p> <p><strong>INSIDE SALES<strong> <p> <p>Gulfeagle Supply is searching for a personable individual with a passion for people and a strength in sales Gulfeagle provides their sales team with the tools to excel in the ability to serve the customer and effectively build their career In the Inside Sales position you will work with the Territory Manager and the Branch Manager to ensure we provide the highest quality building products to our customers and strive to always deliver excellent customer service and accurate processing of the various types of customer orders and sales <p> <p><strong>Requirements and Qualifications<strong> <p> <ul><li>Ability to meet expectations as determined by the Branch Manager and budget as it relates to Branch sales market awareness job selling initiative and job quotes and accounts<li> <li>Possess professional communication skills verbal and written<li> <li>Quickly learn and retain knowledge and awareness of new products specialty products and systems<li> <li>Provide support product availability pricing and delivery information to the Territory Manager as needed<li> <li>Customer sales experienced with coldcalling andor telemarketing skills<li> <li>Reflect a positive and approachable demeanor for all walkin customers and vendors while being prompt in response to their inquiries and willing to assist in anyway<li> <li>Aptitude for developing counter and winning sales strategies<li> <li>Ability to obtain and retain new buyers by creating longlasting relationships<li> <li>Effective at price quoting and followup communication<li> <li>Experienced and responsible with cash handling and credit functions<li> <li>Ability to operate a PC and related software<li> <li>Strong ability to multitask prioritize and meet company timelines<li> <li>Must be a US citizen or be authorized to work in the US<li> <ul><p><strong>Preferred Skills<strong> <p> <ul><li>Bilingual Fluent in Polish and English<li> <li>3+ years inside sales experience in related industry<li> <ul><p><strong>Education<strong> <p> <ul><li>High School diploma or equivalent<li> <ul><p><strong>All new hires must complete preemployment background check and drug test<strong> <p> <p><strong>Gulfeagle Benefit Package<strong> <p> <ul><li>401K Retirement Plan including Employer Match<li> <li>PTO and Paid Holidays<li> <li>Health Insurance Medical Dental amp Vision<li> <li>Life ADampD Short amp LongTerm Disability<li> <li>Health ampWellness Programs<li> <li>Flexible Spending Accounts<li> <li>Health Savings Accounts<li> <li>Employee Discount Programs<li> <li>and more<li> <ul><p>This Job Summary indicates the general nature and level of work expected of the incumbents It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent Incumbents may be asked to perform other duties as requested Gulfeagle Supply is an Equal Opportunity Employer We do not discriminate based on age race gender color religion national origin disability marital status veteran status sexual orientation gender identity or other characteristics protected under federal state or local law <p> <p>All duties and responsibilities are essential job functions and requirements and are subjected to possible modifications to reasonably accommodate individuals with disabilities <p> <p>We are proud to be an EEO employer MFDV We maintain a drugfree workplace <p> <p><strong>Other details<strong> <p> <ul><li> Pay Type Hourly<li> <ul><p>Apply Now<p>
Bilingual (French) Implementation Specialist (SaaS)
Company: Keeper Security, Inc.
Location: Chicago, IL
Posted Mar 20, 2024
<p>Keeper is hiring a driven Bilingual French Implementation Specialist to join our B2B Support team This is a 100 remote position with an opportunity to work a hybrid schedule for candidates who live near our Chicago IL office<p> <p>Keepers cybersecurity software is trusted by millions of people and thousands of organizations globally Join one of the fastestgrowing cybersecurity companies and provide the most seamless onboarding experience for our customers<p> <p><strong>About Keeper<strong><p> <p>Keeper Security is transforming cybersecurity for people and organizations around the world Keepers affordable and easytouse solutions are built on a foundation of zerotrust and zeroknowledge security to protect every user on every device Our nextgeneration privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches reduce help desk costs and ensure compliance Trusted by millions of individuals and thousands of organizations Keeper is the leader for bestinclass password management secrets management privileged access secure remote access and encrypted messaging Learn more at KeeperSecuritycom<p> <p><strong>Job Summary<strong><p> <p>As a Bilingual French Implementation Specialist at Keeper Security your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our clients You will engage in close collaboration with our clients and work closely with our Implementation Manager to comprehend their unique requirements subsequently configuring our solutions to precisely align with their needs Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience<p> <p><strong>Responsibilities<strong><p> <ul><li>Oversee the delivery of Keepers software for all clients including initial deployments of new customers and expansion deployments of existing customers This includes mastery level understanding of our complex line of technical SaaS products<li> <li>Tailor our solutions to meet the specific needs and objectives of each client ensuring a personalized and effective experience<li> <li>Offer continuous technical support to clients adeptly troubleshooting issues and efficiently resolving any concerns as they arise Furthermore proactively recognize and rectify projectrelated risks and issues promptly escalating them to engineering only when required<li> <li>Maintain accurate records of client configurations customizations and communication to ensure a comprehensive understanding of each implementation<li> <li>Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions<li> <li>Effectively oversee multiple implementation projects concurrently ensuring their timely delivery within predefined scope Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients promptly addressing any arising issues or concerns<li> <ul><p><strong>Requirements<strong><p> <p><strong>Minimum<strong><p> <ul><li>Minimum of 2+ years progressive experience in SaaS support andor implementation <li> <li>Salesforce experience<li> <li>Experience with Google docs and MSoffice tools<li> <li>Experience in SaaS deployment with security software experience preferred<li> <li>Proficiency in leading external client engagements<li> <li>Excellent communication and interpersonal skills with the ability to effectively manage client relationships<li> <li>Strong analytical and problemsolving skills<li> <li>Ability to work independently and as part of a team across global regions and time zones<li> <li>Bilingual fluency ability to write read and speak both English and French<li> <ul><p><strong> Preferred Qualifications<strong><p> <ul><li>Experience with project management tools such as Mondaycom<li> <li>Bachelors degree in finance business administration or a field related to project management or equivalent work experience<li> <ul><p><strong>Benefits<strong><p> <ul><li>Medical Dental amp Vision inclusive of domestic partnerships<li> <li>Employer Paid Life Insurance amp EmployeeSpouseChild Supplemental life<li> <li>Voluntary ShortLong Term Disability Insurance<li> <li>401K RothTraditional<li> <li>A generous PTO plan that celebrates your commitment and seniority including paid BereavementJury Duty etc<li> <li>Above market annual bonuses<li> <ul><p>Keeper Security Inc is an equal opportunity employer and participant in the US Federal EVerify program We celebrate diversity and are committed to creating an inclusive environment for all employees<p> <p>Classification <strong>Exempt<strong><p>
Customer Solutions Team Lead
Company: Byline Bank
Location: Chicago, IL
Posted Mar 18, 2024
The Customer Solutions Team Lead is a leadership role responsible for overseeing the Customer Solutions team, ensuring efficient and high-quality customer service. Key duties include providing daily direction, monitoring call queues, continuously improving processes, and maintaining a positive work environment. The role requires 2+ years of call center experience, preferably in banking, along with strong communication, analytical, and problem-solving skills. The position offers a competitive salary range of $60,000 to $75,000, along with comprehensive benefits and incentive programs.
Talent Acquisition Coordinator - bilingual (Spanish)
Company: 1-800-FLOWERS.COM, INC.
Location: Chicago, IL
Posted Apr 07, 2024
The Talent Acquisition Coordinator role at 1-800-Flowers.com involves managing the full recruitment process, partnering with business leaders, and building talent pipelines. The position requires 1-3 years of high-growth recruitment experience, bilingual skills, and a positive, professional demeanor. The company offers a range of benefits, including a leading family of brands, a loyalty program, and opportunities for career growth.
Retirement Customer Service Representative / Support Specialist (Remote)
Company: Inspira Financial
Location: Chicago, IL
Posted Mar 14, 2024
<p>Take the next step in your journey at Inspira Financial You will help businesses and individuals thrive today tomorrow and into retirement Become part of a company that is people centric and client obsessed in every interaction a community of forwardthinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity Join us as we strengthen and simplify the health and wealth journey relentlessly pursuing better outcomes for all <strong>We believe in finding the best talent While some roles are based at one of our office locations remote roles can sit in any of the following states AL AZ FL GA IA IL IN MI MN MO NC NE PA SC TN TX UT VA and WV Remote status and role locations are subject to change Relocation is not provided<strong><br >Dont meet every single requirement Here at Inspira Financial we believe there is no perfect candidate and want to encourage applying even if all the requirements listed arent met Our goal is to build an authentic workplace by valuing diversity in our candidates We work to ensure that our team reflects the diversity of the businesses and clients we serve We are always looking to expand our growing team with dynamic and enthusiastic individuals If you enjoy a collaborative fun environment that champions career development Inspira Financial is the place for you We look forward to receiving your application Check out this Inspira Financial video to learn more about our company<br ><p><ul><li><strong>Training Schedule <strong>8 am CT to 430 pm CT subject to modification due to business needs <ul><li>Pacific Time 6 am to 230 pm<li> <li>Mountain Time 7 am to 330 pm<li> <li>Eastern Time 9 am to 530 pm<li> <ul><li> <li><strong>Regular Schedule <strong>1030 am CT to 7 pm CT subject to modification due to business needs <ul><li>Pacific Time 830 am to 5 pm<li> <li>Mountain Time 930 am to 6 pm<li> <li>Eastern Time 1130 am to 8 pm<li> <ul><li> <ul><p> <br ><strong>HOW YOU WILL SOAR<strong><br >The Support Specialist is a key role in supporting customer requests and answering inquiries The Support Specialist is responsible for providing support to clients through direct verbal and written communications regarding Automatic RolloverDirect RolloverNonRetirement Accountholders Plan Sponsors RecordKeepers ThirdParty Administrators and interaction with internal Inspira departments This position is challenging fast paced but rewarding while delivering one superior quality experience at a time This position requires partnering closely with the customer to provide valuable insights education and direction for online support that would be most value to our customers<br ><p><ul><li>Handle all incoming and outgoing customer phone calls<li> <li>Respond to email voicemail and chat inquiries from customers<li> <li>Provide highquality customerfocused answers by educating customers account opening distribution investment processes IRAs and IRS codes<li> <li>Handle troubleshooting inquiries for Web and Online issues including consult with customers to support easy navigation of the available online tools from checking an account balance to submitting claims<li> <li>Accountable for resolving issues without management intervention to remove barriers for the member<li> <li>Accountable to protect sensitive customer information with discretion<li> <li>Responsible for all levels of member engagement while prioritizing effectively to meet member service goals deadlines<li> <li>Maintain a professional approach to client service consistent with Inspira protocol and service levels <li> <li>Other duties as assigned<li> <ul><p> <br ><strong>IF YOU HAVE SOME OR ALL OF THE FOLLOWING APPLY<strong><br ><p><ul><li>Highschool Diploma GED or college degree<li> <li>13 of years of experience in customer service<li> <li>Bilingual language skills preferred<li> <li>Prior call center experience preferred but not required<li> <li>Computer knowledge and skills comfortable learning new systems<li> <li>Able to learn memorize and retain information<li> <li>Knowledge of investment vehicles savings and retirement tools and Salesforce CRM and Trust Accounting System preferred<li> <li>Can adapt to a fastpaced environment<li> <li>Proficiency in Microsoft Excel Word and Outlook<li> <li>An aptitude for prioritization and multitasking<li> <li>Problem solving and analytical skills<li> <li>Attention to detail and accuracy<li> <ul><p> <br >Inspira Financial provides health wealth retirement and benefits solutions that strengthen and simplify the health and wealth journey With more than 7 million clients representing over $62 billion in assets Inspira works with thousands of employers plan sponsors recordkeepers TPAs and other institutional partners helping the people they care about plan save and invest for a brighter future Inspira relentlessly pursues better outcomes for all with our automatic rollover services health savings accounts emergency savings funds custody services and more Learn more at inspirafinancialcom<br >We have been recognized for our remarkable growth on lists such as Crains Fast 50 and Inc 5000 and for our outstanding workplace culture and benefits with Built Ins 2023 Best Places to Work and Gallaghers 2022 BestInClass Employer awards<br >LIRemote LIMG1<p>
Bilingual Client Technical Support: French/English
Company: Interactive Brokers
Location: Chicago, IL
Posted Mar 14, 2024
<p>As a member of the <strong>Client Technical Support L1<strong> you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues<p> <p>The ideal candidate will be analytical with an affinity to problem solving troubleshooting technical and software issues They should possess the ability to recognize investigate and escalate client reported issues related to our platforms <p> <p>If you are motivated and have initiative are analytical and methodical we can offer you a position that will both challenge and reward you as part of a team that is building one of the worlds strongest brokerage brands<p> <p><br ><p><p><strong><u>Responsibilities<u><strong><p> <ul><li>Providing support to clients through phone chats and tickets<li> <li>Technical and functional support for the Interactive Brokers platforms<li> <ul><li>Desktop applications Windows macOS and Linux<li> <li>Mobile applications Android and iOS<li> <ul><li>Troubleshooting and support for Interactive Brokers webbased offerings<li> <li>Problem management with focus on wide scale technical issues<li> <ul><p><strong><u>Requirements<u><strong><p> <ul><li>Bachelors degree preferred if in a technical field<li> <li>1+ years in client facing support role<li> <li>1+ years of experience working with Windows and Mac software support connectivity support<li> <li>Excellent verbal and written communication skills and the ability to work effectively in a team environment<li> <li>Experience working with support ticketing systems<li> <li>Adaptable to a constantly changing technical environment<li> <li>Initiative and desire to learn new skillstechnologies and remain up to date with the latest trends real passion for solving technical problems<li> <li>Experience with financial products and services is a plus<li> <li>Excellent command of written and spoken<strong> English amp French<strong><li> <ul><p><strong>Company Benefits amp Perks<strong><p> <ul><li>Competitive salary annual performancebased bonus and stock grant<li> <li>Retirement plan 401k with a competitive company match<li> <li>Excellent health and wellness benefits including medical dental and vision benefits Company paid medical healthcare premium<li> <li>Wellness screenings and assessments health coaches and counseling services through an Employee Assistance Program EAP<li> <li>Paid time off and a generous parental leave policy<li> <li>Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack<li> <li>Corporate events including team outings dinners volunteer activities and company sports teams<li> <li>Education reimbursement and learning opportunities<li> <li>Modern offices with multimonitor setups<li> <ul><div> <div> <p> <p> <div> <div> <p><br ><p><p> LIVJ<p> <div><b>Company Overview<b> <p>Interactive Brokers Group Inc Nasdaq IBKR is a global financial services company headquartered in Greenwich CT USA with offices in over 15 countries We have been at the forefront of financial innovation for over four decades known for our cuttingedge technology and client commitment<p> <p>IBKR affiliates provide global electronic brokerage services around the clock on stocks options futures currencies bonds and funds to clients in over 200 countries and territories We serve individual investors and institutions including financial advisors hedge funds and introducing brokers Our advanced technology competitive pricing and global market help our clients to make the most of their investments<p> <p>Barrons has recognized Interactive Brokers as the 1 online broker for six consecutive years Join our dynamic multinational team and be a part of a company that simplifies and enhances financial opportunities using stateoftheart technology<p> <div>
Account Executive - Bilingual
Company: Popmenu
Location: Chicago, IL
Posted Mar 18, 2024
Popmenu is a fast-growing SaaS company in the restaurant/hospitality sector, offering a dynamic menu technology to benefit both restaurant owners and customers. They are seeking an Account Executive fluent in English and another language (Spanish, Korean, Mandarin, Cantonese, or Vietnamese) to join their growing sales team. The role involves revenue generation, cultivating the Popmenu brand, managing client expectations, and partnering effectively. The company values transparency, offers competitive compensation, and provides opportunities for growth and development.
Licensed Insurance Agent, Independent Agency
Company: Kin Insurance
Location: Chicago, IL
Posted Mar 20, 2024
Kin, a high-growth Insurtech company, is seeking a Licensed Sales Agent to drive the growth of its Agency division. The role involves connecting with clients, promoting insurance products, and building customized quotes. The company offers a competitive benefits package, remote work, and the opportunity to join a team of problem solvers and dreamers. Kin is committed to diversity and inclusion, and encourages applications from all backgrounds.
Bilingual Insurance Agent
Company: Kin Insurance
Location: Chicago, IL
Posted Mar 16, 2024
<div> <p>The world has changed Why hasnt insurance<p> <p>Kins mission is to reimagine home insurance <strong datastringifytype=bold>For Every New Normal<strong> While other insurers struggle to handle a fastchanging world Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same<p> <p>Kin is proud to be a 4time recipient 20212024 of BuiltIn Chicagos Best Mid Sized Companies to work for and Forbes 2021 2022 amp 2023 Best Startup Employers in North America Simply put our people are what make us great and we need forwardthinking inspired gamechangers like you to join us in our mission<p> <div> <p><b><strong>So whats the role<strong><b> <p><p>Kin Insurance is seeking <strong>Bilingual Licensed Sales Agents<strong> to join our growing Operations Team As a Sales Agent you will play a crucial role in driving the growth of our business by connecting with homeowners and promoting our insurance products <p> <p>In this role you have the opportunity to connect with individuals to provide important consultation for not only their home insurance needs but also other products such as auto and flood insurance Best of all this role requires no cold calling you will receive qualified leads that are brought in from our Marketing team You will help to develop the best policies to protect the insureds home alongside building customized quotes to ensure they receive the best service possible<p> <p><b><strong>A day in the life could include <strong><b> <p><ul><li>Connecting with customers via calling email and text actively engaging with potential customers to understand their insurance needs and present suitable solutions<li> <li>Effectively communicating the unique features and benefits of Kin products to potential customers addressing any inquiries or concerns they may have<li> <li>Working primarily with leads provided by the company to maximize your sales potential and conversion rate<li> <li>Consistently following up with your prospects utilizing phone text and email to stay in contact and drive toward the sale<li> <li>Meeting and exceeding sales targets on a regular basis by employing persuasive sales techniques and actively seeking new business opportunities<li> <li>Collaborating with crossfunctional teams including underwriters and customer service representatives to ensure a seamless customer experience<li> <li>Maintaining accurate and uptodate records of customer interactions and sales activities using our CRM system<li> <li>Building custom policies for each customer using internal tools and systems<li> <li>Educating customers on the finer points of home insurance to ensure their best understanding<li> <li>Staying updated on industry trends product knowledge and competitor offerings to effectively position Kin<li> <ul><p><b><strong>Ive got the skills but do I have the necessary ones<strong><b> <p><ul><li>An active Property amp Casualty license<li> <li>Ability to communicate fluently in Spanish<li> <li>Excellent communication and interpersonal skills with the ability to build rapport and effectively engage with diverse audiences<li> <li>Strong negotiation and persuasion skills with a natural ability to close deals<li> <li>Selfmotivated and resultsoriented with a demonstrated commitment to achieving and exceeding sales targets<li> <li>Ability to meet and exceed sales targets on a regular basis by employing persuasive sales techniques and actively seeking new business opportunities<li> <li>Exceptional time management and organizational skills with the ability to prioritize tasks and deadlines<li> <li>Proficiency in using CRM software and other toolssoftwares<li> <ul><p><b><strong>Shift Requirements<strong><b> <p><p>Your flexibility allows you to work one weekend shift every 46 weeks and to work either of the following shifts 8am5pm or 9am6pm CST<p> <p><em>Shift times will be assigned based on need 9am 6pm CST is highly preferred<em><p> <p><b>Oh and dont worry weve got you covered <b> <p><ul><li>Medical dental and vision insurance<li> <li>16 days of PTO plus federal holidays and two floating holidays<li> <li>Remote work<li> <li>Generous equity package<li> <li>401K with company match<li> <li>Parental leave<li> <li>Continuing education and professional development<li> <li>The excitement of joining a highgrowth Insurtech company and seeing your work make an impact<li> <ul><p><br ><br ><p><div><b><strong>About Kin<strong><b> <p><span>In an industry that hasnt budged in more than 100 years our technology transforms the user experience cuts inefficiencies that waste billions of consumer dollars and customizes coverage homeowners want We believe insurance was always meant to be a digital product were making that a reality <span><p> <p><span>Our approach to the industry makes us unique and the people at Kin help us excel Were a team of problem solvers collaborators builders and dreamers who are passionate about creating positive change in the lives of our customers and in our industry Kin is more than just our name its how we treat each other Thats one of the many reasons weve been recognized as a great place to work by Built In Forbes and Fast Company<span><p> <p><br ><b><strong>EEOC Statement<strong><b> <p><p><span>Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer We dont just accept difference we honor it nurture it and celebrate it We dont discriminate based on race religion color national origin gender including pregnancy childbirth or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics<span><p> <p><span>Kin encourages applications from all backgrounds communities and industries and are committed to having a team that is made up of diverse skills experiences and abilities<span><p> <p><br ><p><p><span>LI<span>Remote<span><span><p> <div>
Inbound Receiving Associate
Company: CookUnity
Location: Chicago, IL
Posted Apr 03, 2024
CookUnity is a chef-to-consumer platform delivering over 1 million meals per month, connecting talented chefs with consumers nationwide. They offer a wide range of hand-crafted meals, catering to various palates and dietary preferences. CookUnity is rapidly growing and seeking hard-working, passionate team members to help improve efficiency and reliability. The role involves receiving shipments, checking for damages, sorting stock, filling orders, tracking inventory, and maintaining a clean, organized warehouse. Qualifications include being at least 18 years old, having a high school diploma or GED, and being eligible to work in the U.S. Bilingual English/Spanish is preferred, and familiarity with FIFO and food safety regulations is required. Benefits include competitive hourly rates, medical, dental, and vision coverage, a 401K, opportunities for advancement, and flexible scheduling.
Treasury Management Support Operations
Company: First American Bank
Location: Chicago, IL
Posted Apr 03, 2024
<p><strong>Job Description<strong> <p> <p>First American Bank was founded in Chicago and over the years has expanded throughout Wisconsin and Florida As the largest privately held bank in Illinois we now have over 60 locations and assets of $5+ billion We are a community bank at heart with international expertise traditional values and a forwardlooking philosophy Our employees have the experience and vision to meet the needs of savers borrowers and businesses in the 21st century First American Bank can offer employees a level of visibility career growth and stability that is difficult to find in many larger corporations <p> <p>This hourly nonexempt Treasury Management TM Support Representative is responsible for assisting commercial clients with online banking services such as ACH Wires Remote Deposit Lockbox Positive Pay troubleshooting any technical issues as well as assisting with general navigation The TM Support Representative is also responsible for inputting the data for Treasury Management services for commercial clients within our core systems <p> <p>This position will assist with Treasury Management client inquiries and problem resolution as well as answer inquires over the phone and through email <p> <p><strong>DUTIES amp RESPONSIBILITIES<strong> <p> <ul><li>Provide a high level of professional and courteous service on inbound and outbound calls<li> <li>Communicate complex topics in a clear and concise manner via phone and email<li> <li>Maintain good customer relations with both internal and external customers via phone and email by providing accurate product and service information assisting with various online systems inquiries and resolving customer issues<li> <li>Process the data entry of the Treasury Management application and modification requests to add on services for Commercial Clients into our core processing systems<li> <li>Accurately create documentation based on customer needs within multiple systems Ensure all necessary documentation is completed properly and received for all customer and internal requests<li> <li>Day to day responsibilities include but are not limited to completing customer profile set ups and maintenance requests for the Banks online systems correcting account posting errors processing stop payments funds transfers account maintenance requests and any other customer or internal related requests<li> <li>Participate in self development activities and First American Bank University FABU training courses to continually enhance customer service skills and job knowledge Complete all required compliance regulation training assigned<li> <li>Conduct and complete additional assignmentsprojects as designated by management<li> <ul><p><strong>QUALIFICATIONS<strong> <p> <ul><li>High school diploma or equivalent required Bachelors degree preferred<li> <li>Minimum of 2 years customer service banking experience<li> <li>Strong time management problemsolving skills and organizational skills are required<li> <li>Must have the ability to handle multiple tasks with strong attention to detail<li> <li>Proven ability to work in a fastpaced environment and maintain timely follow up <li> <li>Written communication must be clear and concise with no errors and minimal revisions needed<li> <li>Verbal communication must be presented in a confident and professional manner<li> <li>Maintain credibility through professional demeanor appearance and presence by modeling standards appropriate to our environment and industry<li> <li>Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills adopting a constructive solutionsfocused approach<li> <li>Bilingual in Spanish preferred<li> <li>Must have excellent PC skills including toggling through multiple applications at once<li> <li>Must have technical aptitude and confidence in assisting customers with troubleshooting and navigating through multiple platforms<li> <li>Proficiency with Microsoft 365 products and applications including the ability to effectively prepare or review documents procedures and reports<li> <li>Demonstrated ability to learn new systems and applications as well as the ability to understand adapt and adjust responsibilitiesworkflows as a result of system upgrades<li> <li>Occasional travel to other First American Bank locations Bank functions and training facilities required<li> <li>Typical scheduled hours are Monday through Friday 800 am to 500 pm Additional hours may be required depending upon business need<li> <li>Saturdays may be required<li> <li>Punctuality is required to maintain First American Banks customer service standards <li> <ul>
Customer Solutions Team Lead (Hybrid)
Company: Byline Bank
Location: Chicago, IL
Posted Apr 03, 2024
The Customer Solutions Team Lead is a leadership role responsible for overseeing the Customer Solutions team, ensuring efficient and high-quality customer service. Key duties include providing daily direction, monitoring call queues, continuously improving processes, and maintaining a positive work environment. The ideal candidate should have 2+ years of call center experience, preferably in banking, and possess strong communication, analytical, and problem-solving skills. The position offers a competitive salary range of $60,000 to $75,000, along with a comprehensive benefits package.