Competitive Service Jobs in Austin, TX

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Looking for Competitive Service jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the Austin, TX area.

Developer I

Company: IBC Bank

Location: San Antonio, TX

Posted May 19, 2025

Ability to prepare, read, analyze, and interpret technical documentation and design specifications. Understanding of fundamental design principles for building…

Senior Accountant

Company: TOKYO GARDENS COMPANY

Location: Houston, TX

Posted May 18, 2025

Ensure accurate and timely filing of state taxes. Manage end-to-end AP, Credit Card, and expense reimbursement processes including matching invoices and data…

Math Teacher

Company: Triumph Public High Schools

Location: San Antonio, TX

Posted May 19, 2025

This position may require some occasional work on Saturday’s, over the summer and some travel within the state of Texas. Work Schedule: Full Time, 187 days.

Data Engineering - Client Data - Software Engineer - Associate - Dallas

Company: Goldman Sachs

Location: Dallas, TX

Posted May 19, 2025

A bachelor's or master's degree in a computational field (Computer Science, Applied Mathematics, Engineering, or in a related quantitative discipline).

Security Accounts Manager, Experience Required (FT - Salaried)

Company: GuardTexas

Location: Houston, TX

Posted May 17, 2025

To drive company vehicle, candidate MUST be at least 25 years of age and has held a active driver's license for at least 3 years without violations.

Information Security Risk Analyst III

Company: 1Finity

Location: Richardson, TX

Posted May 19, 2025

The Information Security Risk Analyst will be responsible for promoting proper risk analysis for 1Finity companies in North America, Brazil, and the Caribbean,…

Remote Customer Service Representative

Company: Afni

Location: Austin, TX

Posted May 19, 2025

Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with…

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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