Competitive Service Jobs in Remote

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Looking for Competitive Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the Remote area.

Delivery Operations Associate

Company: Nava

Location: Remote

Posted Jan 22, 2025

Nava is a consultancy and public benefit corporation that has been working with federal, state, and local government agencies since 2013. They aim to make government services simple, effective, and accessible to all, with a focus on populations that are the least protected. The company is currently seeking a Delivery Operations Associate to help drive internal optimization projects, manage bench operations, and support delivery staff. The ideal candidate will have experience in operations roles at a professional services organization, supporting software delivery teams, and planning and executing large initiatives. They should possess excellent communication skills, be adaptive and proactive, and have a positive mindset.

Support Engineer (Weekend Coverage - AMER)

Company: GitLab

Location: Remote

Posted Jan 22, 2025

GitLab, an open core software company, is seeking a Support Engineer. This role involves collaborating with a global customer base to support, maintain, and resolve issues in GitLab environments. The engineer will interact daily with customers, troubleshoot performance problems, and contribute to the source code, documentation, and support processes. The ideal candidate will have extensive Linux systems administration knowledge, experience with Git and CI/CD, and expertise in writing support content. GitLab values collaboration, transparency, and offers a flexible, all-remote work environment with comprehensive benefits.

IT Customer Engineering Intern (Voluntary, Non OJT)

Company: Equinix, Inc

Location: Manila, Philippines / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking an IT Customer Engineering Intern. The role involves providing technical support to customers, assisting with incident management, and expanding knowledge of the Equinix Digital Services platform. The ideal candidate should have a background in infrastructure, passion for cloud-native technologies, and familiarity with Linux, networking, and DevOps tools. Equinix is committed to diversity and an inclusive work environment.

Performance Strategist II

Company: Liftoff

Location: London, United Kingdom / Remote

Posted Jan 22, 2025

Customer Success Manager 3

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a Customer Success Manager 3. The role involves driving customer success for Equinix's Platform Alliance accounts, managing customer relationships, and serving as the primary point of contact. Responsibilities include identifying revenue opportunities, driving high customer satisfaction, and reducing churn. The ideal candidate should have 5+ years of customer care experience, preferably in IT, telecommunications, or data centers. Excellent communication skills and the ability to travel domestically and internationally are required. Equinix is committed to diversity and equal employment opportunities.

Agency Partnerships Director

Company: Airship

Location: Remote

Posted Jan 22, 2025

Airship is a company that specializes in mobile customer experiences, offering solutions like push notifications, in-app messages, and mobile wallet boarding passes. The Airship Experience Platform provides an end-to-end solution for unifying experiences across various channels. Airship is seeking a seasoned professional with over 10 years of industry experience to spearhead agency partnership initiatives for Northern and Latin America. The role involves developing and executing an agency GTM strategy, onboarding and certifying agencies, identifying suitable projects for outsourcing, fostering reciprocal relationships, and collaborating with internal teams to develop strategic service offerings. The position is fully remote with potential for up to 10 travel based on business needs.

Senior Reinsurance Accountant

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 22, 2025

Liberty Mutual is seeking an experienced accountant or finance professional for a role involving overseeing book close cycles, performing complex accounting activities, and leading process improvement efforts. The position requires a Bachelor's degree in Accounting or Finance, at least 3 years of relevant experience, and proficiency in Excel and Microsoft Word. The company offers comprehensive benefits, a supportive work environment, and opportunities for career growth. The role involves working in the office twice a week if within a 50-mile radius of Boston, MA, Columbus, OH, Seattle, WA, Portsmouth, NH, or Plano, TX offices, with potential for remote work.

Strategic Account Director - Enterprise Systems (South Central Region)

Company: GeneDx

Location: Remote

Posted Jan 22, 2025

GeneDx, a leading provider of genetic testing services, is seeking a Strategic Account Director for Enterprise Systems. The role involves driving revenue growth, building strategic partnerships within hospital systems, and promoting the adoption of enterprise solutions to enhance operational efficiency and improve patient care outcomes. Key responsibilities include relationship management, strategic initiative implementation, consultative selling, market analysis, collaboration with internal teams, business growth, performance metrics monitoring, thought leadership, compliance oversight, and strategic planning. The ideal candidate should have a bachelor's degree in business, healthcare management, or a related field, with 10+ years of experience in sales, account management, or business development within the healthcare and genetic testing sector. Strong understanding of hospital operations, enterprise system integration, and EMR implementations is required. The company offers a competitive salary, comprehensive benefits, opportunities for career advancement, and a dynamic work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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