Comprehensive Benefits Package Jobs in Spain
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Looking for Comprehensive Benefits Package jobs in Spain? Browse our curated listings with transparent salary information to find the perfect Comprehensive Benefits Package position in the Spain area.
Senior Backend Engineer - Grafana Ops, Alerting
Company: Grafana Labs
Location: Spain
Posted Apr 27, 2024
<p class=jobDescription> <p> <strong> This is a remote position We are looking for candidates in Spain only <strong> <p> <p> What we do <p> <p> The Grafana Alerting squad operates at the core of the Grafana opensource project <a class=fontbold underline fontbold underline fontbold underline href=httpsgithubcomgrafanagrafana rel=noopener noreferrer nofollow target=blank> link <a> and our mission is to provide the most indepth way to let users manage their alerts The backendfocused team works closely with customers and the Grafana Cloud teams to make Alerting work onprem and at infinite scale in Cloud <p> <p> Our domain is quite large so to get an idea of the kind of work we do here are some projects we recently worked on <p> <ul> <li> <p> Build distributed systems to scale alert ingestion and delivery of Prometheusbased alerts <p> <li> <li> <p> Unify Alerting setup and delivery to work the same for Grafana and Prometheusbased alerts <p> <li> <li> <p> Build distributed systems to scale alert evaluation of Grafanamanaged alerts reaching over 500 evaluations per second in production <p> <li> <ul> <p> Grafana Alerting is trusted by major organizations worldwide monitoring essential medical devices and critical infrastructure We thrive on collective creativity and diverse perspectives every team member is encouraged to contribute ideas that shape our product into a dependable tool <p> <p> <strong> What will you be doing <strong> <p> <ul> <li> <p> Take an active role in influencing our roadmap and your own career objectives <p> <li> <li> <p> Work with your team to deliver new features then use the results to iterate and improve <p> <li> <li> <p> Drive projects from initial ideation all the way to operations once it is in the hands of customers <p> <li> <li> <p> Embrace our opensource culture and contribute to other projects that may not directly fall within your teams scope <p> <li> <li> <p> Design build operate and maintain critical systems owning the reliability performance and availability <p> <li> <li> <p> Be a part of your teams oncall rotations and take ownership of the services youre running <p> <li> <li> <p> Mentor and support other team members participate in design discussions and collaborate with the team <p> <li> <li> <p> Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system <p> <li> <ul> <p> As we are remotefirst and our engineering organization is largely remote we provide guidance and meet regularly using video calls so an independent attitude and good communication skills are a must <p> <p> <strong> What are we looking for in you <strong> <p> <ul> <li> <p> You are a motivated self starter with a bias towards action <p> <li> <li> <p> You are customer focused <p> <li> <li> <p> We build everything with our users in mind <p> <li> <li> <p> You have a passion for creating intuitive products that fit customers needs <p> <li> <li> <p> Pragmatism You are able to take on complex challenges and break them down to achieve short feedback loops to analyze design and build modular solutions deliver MVPs gather data and feedback and then progress iteratively <p> <li> <li> <p> Collaboration and communication The smallest unit we have is a team Youll be working with your teammates in a fully remote setup Good communication skills are a must <p> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Solid experience with at least one programming language We use Go but if you have familiarity with Python C C++ Rust or similar then that translates well <p> <li> <li> <p> Some experience with delivering projects from gathering requirements brainstorming ideas all the way to shipping a product to the customers hands in a selfdriven way <p> <li> <li> <p> Some experience with developing software that runs in the Cloud <em> or <em> some experience with systems engineering <p> <li> <li> <p> Experience writing clean robust and performant software that is easily maintained by others <p> <li> <ul> <p> <strong> Nice to haves <strong> <p> <ul> <li> <p> Experience working with Kubernetes <p> <li> <li> <p> Been a user of Grafana and Prometheus in operational roles including oncall for your team at a previous employer or just using these tools on hobbyhomelab projects <p> <li> <li> <p> Exposure to microservices architecture and distributed systems or a desire to learn <p> <li> <li> <p> Familiarity with being oncall and performing operationsSRE tasks or with the concept of infrastructure as code <p> <li> <ul> <p> In Spain the Base compensation range for this role is EUR 88627 EUR 106353 Actual compensation may vary based on level experience and skillset as assessed in the interview process Benefits include equity bonus if applicable and other benefits listed <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomaboutcareersjobs rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <em> Compensation ranges are country specific If you are applying for this role from a different location than listed above your recruiter will discuss your specific markets defined pay range amp benefits at the beginning of the process <em> <p><p>
Business Intelligence Team Lead
Company: leadtech
Location: Spain
Posted Apr 28, 2024
Leadtech, a global digital business company with over 500 employees, is seeking a Business Intelligence Team Lead. The ideal candidate should have 3+ years of BI experience, strong leadership skills, and proficiency in BI tools like QlikView, Qlik Sense, Power BI. Key responsibilities include leading a BI team, developing strategies, overseeing BI solutions, and communicating insights to stakeholders. Leadtech offers top-notch benefits including private health insurance, flexible time off, remote work options, and a dynamic office environment in Barcelona's Blue Building.
Product Designer
Company: Welltech
Location: Poland, Spain
Posted Apr 28, 2024
Welltech, a global IT powerhouse specializing in Health & Fitness mobile applications, is seeking a Product Designer. With over 200M installs and 65M installs across their suite of 6 apps, they aim to transform lives through personalized guidance for workout and nutrition plans. The role involves collaborating with diverse teams to create seamless interfaces, prototyping, and iterating on design solutions. The ideal candidate should have 2+ years of experience in product design, proficiency in design tools, and a strong portfolio showcasing design expertise and problem-solving skills.
Documentation and Technical Writing Manager
Company: Grafana Labs
Location: Spain
Posted Apr 25, 2024
Grafana Labs, a leading open source technology provider for dashboards and visualization, is seeking a Documentation & Technical Writing Manager. The role involves managing a team of technical writers, overseeing the redesign and expansion of the documentation site, and collaborating with engineering and other internal/external groups. The ideal candidate should have experience leading and writing excellent documentation for developers, interacting with engineering teams, and working remotely. The base compensation range for this role in Spain is €69298 - €83158.
Customer Success Associate Team Leader
Company: Dlocal
Location: South Africa, Spain
Posted Apr 25, 2024
<div><strong>Why you should join dLocal<strong><div> <div> <div> <div>dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastestgrowing emerging markets <div> <div> <div> <div>By joining us you will be a part of an amazing global team that makes it all happen in a flexible remotefirst dynamic culture with travel health and learning benefits among others Being a part of dLocal means working with 800+ teammates from 25+ different nationalities and developing an international career that impacts millions of peoples daily lives We are builders we never run from a challenge we are customercentric and if this sounds like you we know you will thrive in our team<div> <div> <div> <div><strong>Whats the opportunity<strong><div> <div>We are looking for a Customer Success Lead who will be responsible for overseeing and managing the customer service operations of the company globally guaranteeing we deliver amazing experiences to our customers<div> <div> <div> <div>This person will be the manager of a team of regional customer service leaders that ensure highquality service delivery customer satisfaction and efficient resolution of customer inquiries and issues The role requires strong leadership communication and problemsolving skills to effectively manage both the team and customer interactions<div> <p><br><br><p> <div class=h3>What will I be doing<div> <ul style=> <li style=>Promote a customer first environment at all times<li> <li style=>Provide topquality service complying with the SLAs defined helping to ensure customer satisfaction and strengthening customer relationships<li> <li style=>Define and implement the customer service strategy to maximize customer experience<li> <li style=>Solve escalated complex andor highpriority problems when neededDevelop strong relationships with other areas within dLocal to implement changes that positively impact on our merchants SLAs adherence<li> <li style=>Be organized detailoriented take initiative and follow up independently<li> <li style=>Acquire excellent product knowledge to guarantee the quality of service provided to customers<li> <li style=>Push yourself and the team by recognizing and suggesting areas of improvement<li> <li style=>Interact and work together with the different areas of the company<li> <ul> <p><br><br><p> <div class=h3>What skills do I need<div> <ul style=> <li style=>Bachelors degree in administration or any other related field <li> <li style=>Passion for customer success and deep interest in understanding client needs <li> <li style=>Previous experience leading Customer Support teams <li> <li style=>Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them <li> <li style=>Datadriven mindset <li> <li style=>Great Attitude <li> <li style=>Ability to learn quickly and be resourceful <li> <li style=>Fluent in written and spoken English to provide effective communication and support <li> <li style=>Basic knowledge of SQL is a plus <li> <li style=>Excel skills are a plus<li> <ul> <div><strong>What happens after you apply<strong><div> <div> <div> <div>Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us We will review your CV and keep you posted by email at every step of the process<div> <div> <div> <div>Also you can check out our <a class=postingslink href=httpstleveranalyticscomemaillinkdest=https3A2F2Fdlocalcom2Fampeid=aef210204dcd46c4984795ccd3651332ampidx=1amptoken=rqc7gOyvQkQ91DDUfVxbdQLVTfQ rel=nofollow>webpage<a> <a class=postingslink href=httpstleveranalyticscomemaillinkdest=https3A2F2Fwwwlinkedincom2Fcompany2Fdlocal2Fampeid=aef210204dcd46c4984795ccd3651332ampidx=2amptoken=0eIZ5HRCSV966dZjpsaeVX3dw rel=nofollow>Linkedin<a> <a class=postingslink href=httpstleveranalyticscomemaillinkdest=https3A2F2Fwwwinstagramcom2Fdlocalteam2Fampeid=aef210204dcd46c4984795ccd3651332ampidx=3amptoken=wAtqLNrY3KGURUwXWWs7FFRUp8 rel=nofollow>Instagram<a> and <a class=postingslink href=httpstleveranalyticscomemaillinkdest=https3A2F2Fwwwyoutubecom2Fc2FdLocalPaymentsampeid=aef210204dcd46c4984795ccd3651332ampidx=4amptoken=ldItr6wwoy9FP2UZu32oh3E27W4 rel=nofollow>Youtube<a> for more about dLocal<div> <img src=httpsremotivecomjobtrack1908835blankgifsource=publicapi alt=>
Typescript Developer
Company: leadtech
Location: Spain
Posted Apr 30, 2024
Leadtech, a digital business innovator since 2009, is seeking a TypeScript Developer with 2+ years of experience. The ideal candidate will contribute to product design, architecture, and development, producing high-quality, scalable software. They should be comfortable with SOLID principles, clean code, and have knowledge of MySQL or PostgreSQL. AWS experience, front-end skills, and familiarity with NoSQL databases are beneficial. Leadtech offers a flexible work environment, competitive benefits, and a strong company culture focused on collaboration, positivity, and work-life balance.
Recreation Aid (Bowling)
Company: Department of the Air Force
Location: Moron (andalucia), Spain Moron (andalucia), Spain
Posted Apr 29, 2024
Help Help How to Apply To apply for this position you must complete the online questionnaire and submit the documentation specified in the Required Documents section above The complete application package must be submitted by 1159 PM EST on 07152024 to receive consideration This job is open continuously and will remain open for 3 months You can submit your application at any time The hiring manager will review applicants periodically throughout the announcement period This job announcement may close earlier if qualified applicants are selected To begin click Apply to access the online application You will need to be logged into your USAJobs account to apply If you do not have a USAJobs account you will need to create one before beginning the application Follow the prompts to select your resume andor other supporting documents to be included with your application package You will have the opportunity to upload additional documents to include in your application before it is submitted Your uploaded documents may take several hours to clear the virus scan process After acknowledging you have reviewed your application package complete the Include Personal Information section as you deem appropriate and click to continue with the application process You will be taken to the online application which you must complete in order to apply for the position Complete the online application verify the required documentation is included with your application package and submit the application You must reselect your resume andor other documents from your USAJobs account or your application will be incomplete It is your responsibility to verify that your application package resume supporting documents and responses to the questionnaire is complete accurate and submitted by the closing date Uploaded documents may take up to one hour to clear the virus scan Additional information on how to complete the online application process and submit your online application may be found on the httpshelpusastaffinggovApplyindexphptitle=Applicant To verify or check the status of your application log into your USAJobs account httpsmyusajobsgovAccountLogin all of your applications will appear on the Welcome screen The Application Status will appear along with the date of your application was last updated For information on what each Application Status means visit httpswwwusajobsgovHelphowtoapplicationstatus Agency contact information Ramstein NAF HR Office Ramstein NAF HR Office Email 86FSSFSCNNAFHRusafmil Address Moron Sustainment Services Flight 86 FSSFSCN Unit 3221 APO AE AE 090940535 US Learn more about this agency Next steps If you provided an email address you will receive an email message acknowledging receipt of your application Your application package will be used to determine your eligibility qualifications and quality ranking for this position If you are determined to be ineligible or not qualified your application will receive no further consideration
Laborer
Company: Department of the Air Force
Location: Moron (andalucia), Spain Moron (andalucia), Spain
Posted Apr 28, 2024
This text provides instructions on how to apply for a job position. The application process involves completing an online questionnaire and submitting required documents. The application package must be submitted by a specific deadline to be considered. The job is open continuously for a period of three months. Applicants will receive an email acknowledging receipt of their application. The application package will be used to determine eligibility, qualifications, and quality ranking for the position.
Staff Security Assurance Engineer - Vendor Security Risk Management
Company: Databricks
Location: Spain
Posted Apr 20, 2024
<p class=jobDescription> <p> RDQ125R33 <p> <p> The Databricks Security Assurance Team enables Databricks to achieve third party certifications and to manage vendor security risk in order to help secure Databricks and provide confidence to customers As a Staff Security Assurance Engineer with a focus on vendor security risk you will be responsible for performing vendor security reviews as well as maintaining and improving the Databricks vendor security risk management program You will be an individual contributor reporting to the Senior Director of Security Assurance <p> <p> This is a work opportunity within the following geographic regions <p> <ul> <li> <p> Netherlands Great Britain United Kingdom Spain Costa Rica Brazil <p> <li> <ul> <p> <strong> The impact you will have <strong> <p> <ul> <li> <p> Evaluate the security program maturity security controls and security documentation of Databricks vendors by performing security risk assessments and audits <p> <li> <li> <p> Maintain vendor security risk assessment procedures and related documentation <p> <li> <li> <p> Update the security language used in Databricks vendor contracts <p> <li> <li> <p> Help mature the classification and management of critical Databricks vendors <p> <li> <li> <p> Benchmark identify drive and manage vendor security risk management program maturity improvements <p> <li> <li> <p> Analyze develop and maintain vendor security risk management program metrics for reporting <p> <li> <ul> <p> <strong> What we look for <strong> <p> <p> We are looking for a professional with the following skills and practical experience in <p> <ul> <li> <p> Bachelors degree in Computer Science or related field or equivalent experience <p> <li> <li> <p> 8+ years of security experience with at least 4 years of that in vendor security risk management including performing vendor security reviews <p> <li> <li> <p> Experience conducting security audits of vendors <p> <li> <li> <p> Experience managing and improving vendor security risk programs <p> <li> <li> <p> A comprehensive understanding of security controls across all domains <p> <li> <li> <p> A general understanding of key technical security controls <p> <li> <li> <p> Familiarity with vendor security questionnaires for third party assessments <p> <li> <li> <p> Knowledge and understanding of security regulations and standards such as SOC 2 PCI ISO 27001 etc <p> <li> <li> <p> Experience working effectively across the spectrum of individual contributors and senior leadership within an organization for example Procurement IT Security etc <p> <li> <li> <p> Experience working with Legal Teams regarding the security language in vendor contracts <p> <li> <li> <p> Handson experience with BitSight or other vendor security monitoring software is preferred <p> <li> <li> <p> Experience classifying vendors by criticality and security risk is preferred <p> <li> <li> <p> Experience with Jira is preferred <p> <li> <li> <p> Security related certifications such as CISSP is preferred <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Private medical insurance <p> <li> <li> <p> Life accident amp disability insurance <p> <li> <li> <p> Equity awards <p> <li> <li> <p> Enhanced Parental Leaves <p> <li> <li> <p> Fitness reimbursement <p> <li> <li> <p> Annual career development fund <p> <li> <li> <p> Home office amp work headphones reimbursement <p> <li> <li> <p> Business travel accident insurance <p> <li> <li> <p> Mental wellness resources <p> <li> <li> <p> Employee referral bonus <p> <li> <ul><p>
Senior Engineering Manager
Company: EcoVadis
Location: Spain
Posted Apr 28, 2024
EcoVadis, a leading provider of business sustainability ratings, is seeking a Senior Engineering Manager for its Technology and Platform Services department. The role involves leading, mentoring, and growing multiple cross-functional teams, maintaining and improving development processes, and collaborating with other engineering managers. The company offers a casual work environment, flexible hours, and opportunities for personal growth. EcoVadis is committed to equity, inclusion, and reducing bias in its hiring processes.
Customer Support Engineer
Company: qatium
Location: Spain
Posted Apr 23, 2024
<p dir=ltr><strong>Salary 35K 45K EUR<strong><p> <p dir=ltr><strong>Remote 100<strong><p> <p dir=ltr><strong>30H Week<strong><br><br><p> <div class=h1 dir=ltr>What is Qatium<div> <p dir=ltr>Qatium is an easytouse water management platform for utilities of all sizes We have roots in Valencia and a presence around the world<p> <p dir=ltr>Our SaaS solution gives operations amp planning teams full visibility to run their water networks effortlessly in an open digital environment The objective <strong>make the best use of a scarce and vital resource water<strong><p> <p dir=ltr>Our product is a SaaS solution created to analyze water distribution networks and help operators optimize their network performance The objective make the best use of a scarce and vital resource water<p> <p dir=ltr>Up to 50 of clean water may get lost before it reaches the tap Qatiums mission is to create tools that can help in making the management of water infrastructure more efficient<br><br><p> <p style=maxwidth 433px width 100><img height=217 src=httpslh7usgoogleusercontentcomBApTaIV4H4x78aAYrm90OHzwdxJCESfMFA7BkYs0BzEdaICs5iteFLtGyfdwqXSuPSpWQtIFwLyKU9HNu1urRJfOayHlW63tJukEQhTkPGMrpnAOK2O07y1EHQ2d2eMiYE5KEPMhYq1KPx5yDs style=maxwidth 433px width 100 width=433><p> <p><br><p> <p dir=ltr>We are 100 remote and work 30h per week Sounds good Keep reading 👇<br><p> <div class=h1 dir=ltr>What about Qatiums challenges<div> <p dir=ltr><strong>We have no choice but to innovate<strong><p> <p dir=ltr>Qatium is competing face to face against heavy desktop applications but as a web application<p> <p dir=ltr>In order to succeed we have to use the resources provided by the browser to their full potential Also most of the apps logic runs in the browser there is no backend<p> <p dir=ltr>Were building a completely new product building the tools and frameworks that make Qatium possible <br><br><p> <p dir=ltr><strong>We apply high quality engineering<strong><p> <p dir=ltr>Qatium is not a simple CRUD You will face complex problems related to hydraulic simulation handling GIS data and realtime graphical representation among others Qatium is able to ingest and transform data from hundreds of sensors in real time<br><br><p> <p dir=ltr><strong>Qatium needs to convey a lot of information simultaneously<strong><p> <p dir=ltr>We are building a single software package for users with different expertise levels inside the water industry All of this built over an interactive map We learn from our users to provide them with the information they find more useful at every moment in time<br><br><p> <p dir=ltr><strong>We are continuously discovering our path<strong><p> <p dir=ltr>Being a new product our future is yet to be built We have the responsibility of transforming our product vision into software that is useful for our users relying on their feedback<p> <p dir=ltr>We participate in the whole product cycle<p> <p dir=ltr>We are organized as a single autonomous product team including people with different backgrounds and expertise levels<p> <div class=h1 dir=ltr>How will your onboarding be<div> <p><strong>First Month<strong> <p> <p dir=ltr>You will meet and work with all your teammates You will be assigned a buddy who will help you in your <a href=httpsqatiumgithubiohandbookpeopleonboardinghtml rel=nofollow>onboarding<a> finding answers to all these questions What does each colleague do Where can I find useful documentation What is the support process like<br><br><strong>Third Month<strong><p> <p dir=ltr>You will be fully familiar with the work methodology and culture Also you will have a comprehensive understanding of the organizations objectives and the strategies to be followed to achieve them <p> <p dir=ltr>The application wont have any secrets for you and will be able to answer internal and external queries about Qatium functionalities and that will be part of your daily responsibilities<br><br><strong>Sixth Month<strong><p> <p dir=ltr><em>You will be able to create new processes and improve existing ones in tight collaboration with the success and product teams being responsible for their design and implementation<em><p> <p dir=ltr><em>You will clearly understand all product and functional requirements and how they interact with other tech stack components<em><p> <div class=h1 dir=ltr>What can we offer you<div> <p><strong>Schedule<strong><br><p> <p dir=ltr>Our product team works <strong>30 hours per week<strong> distributed in 6 hours per day from Monday to Friday Usually from 800h to 1400h aligned in the CETCEST timezone UTC+1UTC+2<br><p> <p><strong>Professional growth <strong><br><p> <p dir=ltr>We take care of our employees We know that keeping updated is very important for our team and it is also essential in order to continue creating the best product possible For this reason<br><p> <ul style=><li dir=ltr style=><p dir=ltr>We <strong>organize study groups<strong> to learn together about different topics which will allow us to improve our product<p><li><li dir=ltr style=><p dir=ltr>You will <strong>have a <strong><a href=httpsqatiumgithubiohandbookculturelearningbudgethtml rel=nofollow><strong>learning budget<strong><a> at your disposal which can be used to purchase books course materials attend conferences etc<p><li><li dir=ltr style=><p dir=ltr>We have a <strong>mentoring program<strong> available to help you grow in your career<p><li><ul> <p dir=ltr>We have a <strong>clear ladder with levels<strong> and each level has a specific salary For this vacancy we are looking for people with solid experience so will be aligned with the top levels of the ladder There are several salary steps determined by each team members impact on the product and the team <em>Take a look at our hiring section in our <em><a href=httpsqatiumgithubiohandbookpeoplehiringhtml rel=nofollow><em>handbook<em><a><em><em><p> <p dir=ltr>Salary levels for this vacancy for 30 hours per week equivalent to 40 hours in parentheses are<br><p> <ul style=><li dir=ltr style=><p dir=ltr><strong>35000€<strong> equivalent to 47000 € for 40 hours per week<p><li><li dir=ltr style=><p dir=ltr><strong>40000€<strong> equivalent to 53000 € for 40 hours per week<p><li><li dir=ltr style=><p dir=ltr><strong>45000€<strong> equivalent to 60000 € for 40 hours per week<p><li><ul> <p dir=ltr>Qatiums level is based on impact within the organization If you are curious you can find our <a href=httpsqatiumgithubiohandbookpeopleprogressionframeworkhtml rel=nofollow>progression framework<a><br><p> <div class=h2 dir=ltr>Diversity<div> <p dir=ltr>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment<p> <div class=h1 dir=ltr>Recruitment Process<div> <p dir=ltr>Our recruitment process is designed to be quick and transparent We want our candidates to be 100 sure of joining Qatium and for this reason we believe in transparency <p> <p dir=ltr>After the CV screening if your profile matches our requirements you will have a first interview with the People Operations team 30 minutes Once that one is done and if continuing the process you will have another interview to meet the team 1 hour We like to make them in pairs to present the Qatium mission how we work tell you our challenges and check the candidate experience and expectations<p> <p dir=ltr>You can see all the details in the <a href=httpsqatiumgithubiohandbookpeoplehiringhtml rel=nofollow>recruitment process section<a> in our handbook<br><p><div class=h1 dir=ltr>Whats your part in this<div> <p dir=ltr>Our customer success team members are passionate about serving others clientfocused and dedicated to helping all users succeed As a Customer Support Engineer you will be the first line of support for our clients In this role you will work closely with our success and dev teams to quickly and efficiently identify solve or properly direct our clients questions and concerns<p> <ul style=><li dir=ltr style=><p dir=ltr>Ensure customer tickets are addressed and resolved in a timely manner<p><li><li dir=ltr style=><p dir=ltr>Proactively engage with users having issues and keep them informed of the development of solutions should those lengthen<p><li><li dir=ltr style=><p dir=ltr>Resolve customer requests and support issues via inbound call outbound followups email andor chat<p><li><li dir=ltr style=><p dir=ltr>Triage issues detected from application usage<p><li><li dir=ltr style=><p dir=ltr>Diagnostic issues and find workarounds if possible<p><li><li dir=ltr style=><p dir=ltr>Engage with the development team to escalate bugs problems or missing information<p><li><li dir=ltr style=><p dir=ltr>Identify resolve and or escalate risks that may impact the business to the success team<p><li><li dir=ltr style=><p dir=ltr>Maintain documentation in troubleshooting or Help Center articles <p><li><li dir=ltr style=><p dir=ltr>Provide product and customer experience feedback to the product team<p><li><li dir=ltr style=><p dir=ltr>Assist in the development of new processes process documentation training and client communications to improve the support process along the customer journeys onboarding training escalation etc<p><li><li dir=ltr style=><p dir=ltr>Participate in technical discussions with multifunctional teams<p><li><li dir=ltr style=><p dir=ltr>Help establish internal SLAs<p><li><li dir=ltr style=><p dir=ltr>You provide guidance and best practice advice while answering product and developer oriented questions relating to our APIs Frameworks and SDKs key in the near future<p><li><ul> <div class=h1 dir=ltr> Who can join us<div> <ul style=><li dir=ltr style=><p dir=ltr>At least 3 years of relevant work experience<p><li><li dir=ltr style=><p dir=ltr>You have <strong>experience working in Startup environments<strong> or highly complex technical product companies<p><li><li dir=ltr style=><p dir=ltr>You must be fluent in written <strong>and <strong>spoken English and Spanish German is a plus<p><li><li dir=ltr style=><p dir=ltr>Passion for helping people<p><li><li dir=ltr style=><p dir=ltr>Good communication skills writing and speaking<p><li><li dir=ltr style=><p dir=ltr>Driven to grow and take on new responsibilities <p><li><li dir=ltr style=><p dir=ltr>True team player Good interpersonal skills and ability to work in a team of diverse skills<p><li><li dir=ltr style=><p dir=ltr>Strong attention to detail organization skills with an ability to stay focused on assigned tasks <p><li><li dir=ltr style=><p dir=ltr>Ability to learn and work effectively in a virtual environment<p><li><li dir=ltr style=><p dir=ltr>A quick thinker and a fast learner with the ability to work in a rapidly changing environment<p><li><li dir=ltr style=><p dir=ltr>Knowledge of monitoring and observability best practices and ability to suggest improvements in this topic to development teams<p><li><li dir=ltr style=><p dir=ltr>Able to understand scripts and code to run internal scripts for support tasks<p><li><li dir=ltr style=><p dir=ltr>You must be willing to work remotely<p><li><ul> <p dir=ltr>At this time we are only able to provide official employment status to residents of Spain All other candidates join our team as a parttime or fulltime independent contractor and are responsible for paying any taxes or fees where they reside<p> <p dir=ltr>We encourage all qualified candidates regardless of whether they meet every listed requirement to apply for this position If you are passionate about helping create tools to make the best use of water and you believe you can make a meaningful contribution to our team we want to hear from you We are committed to providing equal opportunities for all applicants and welcome individuals from diverse backgrounds<br><p> <img src=httpsremotivecomjobtrack1907775blankgifsource=publicapi alt=>
Customer Service Agent: Korean (night shift)
Company: Feverup
Location: Spain
Posted Apr 20, 2024
<div class=contentintro><p><span style=fontweight>Hi were <a href=22httpsfeverupcom22 rel=nofollow target=blank>Fever<a><span><span style=fontweight><br><span><span style=fontweight>Were excited you are checking out this job offer<span><span style=fontweight><br><span><p> <p><span style=fontweight>We are <span><em><span style=fontweight>the<span><em><span style=fontweight> leading global liveentertainment discovery tech platform with a clear mission <span><strong>to democratize access to culture and entertainment <strong><p> <p><span style=fontweight>How do we achieve our mission Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience <span><p> <p><span style=fontweight>Sounds amazing right <span><p><div><p><span style=fontfamily><strong>About the role<strong><span><p> <p><span style=fontfamily>We love our customers and always aim to provide the best service If you like working at home this job is for you <br><span><p> <p><strong>INFO The Schedule for the nightshift position is midnight 1200 am to 0800 am 5 daysweek with 30 minutes of break<strong><p> <p><span style=fontfamily>You will be expected to<span><p> <ul style=> <li style=><span style=fontfamily>Customer Service by email phone or social media for solving any incidents generated<span><li> <li style=><span style=fontfamily>Managing incoming calls and chats and customer service inquiries<span><li> <li style=><span style=fontfamily>Provide accurate valid and complete information by using the right methodstools<span><li> <li style=><span style=fontfamily>Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents<span><li> <li style=><span style=fontfamily>Follow communication procedures guidelines and policies<span><li> <li style=><span style=fontfamily>Take the extra mile to engage customers<span><li> <li style=><span style=fontfamily>As the resolutions of incidents are not constant parallel work for the Department of Operations will be performed<span><li> <ul> <p><span style=fontfamily><strong>About you<strong><span><p> <ul style=> <li style=><span style=fontfamily>Previous experience in User Support or Customer Service positions are highly valuable<span><li> <li style=><span style=fontfamily>Previous experience using Zendesk is preferred<span><li> <li style=><strong><span style=fontfamily>High Korean level oral amp written and fluent in Spanish or English<span><strong><li> <li style=><span style=fontfamily>Skilled at planning organizing prioritizing and executing simultaneous tasks<span><li> <li style=><span style=fontfamily>Have good communication and interpersonal skills<span><li> <li style=><span style=fontfamily>Are a solutionoriented and reliable professional<span><li> <li style=><span style=fontfamily>Are incredibly detailorientated with excellent timemanagement skills<span><li> <li style=><span style=fontfamily>Are flexible Everything can change very quickly and you know how to adapt<span><li> <li style=><span style=fontfamily>Have excellent interpersonal and communication skills<span><li> <li style=><span style=fontfamily>Be decisive and organized<span><li> <li style=><span style=fontfamily>Love being part of a dynamic team in a growing company<span><li> <li style=><span style=fontfamily>Candidates must reside in Spain<span><li> <ul> <p><span style=fontfamily>You can expect to join a group of diverse hardworking team players where a cultural fit is someone willing to stay humble and learn and can work nimbly We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences<span><p> <p><span style=fontfamily>This role is located in<strong> Spain<strong><span><p> <p><span style=fontfamily><strong>Benefits amp Perks<strong><span><p> <ul style=> <li style=><span style=fontfamily>Home office<span><li> <li style=><span style=fontfamily>Great work environment with a young international team of talented people to work with<span><li> <li style=><span style=fontfamily>Possibility to receive in advance part of your salary by Payflow<span><li> <li style=><span style=fontfamily>40 discount on all Fever events and experiences <span><li> <li style=><span style=fontfamily>Health Insurance<span><li> <li style=><span style=fontfamily>Gympass Membership<span><li> <ul><div class=contentconclusion><p>Thank you for considering joining Fever We cannot wait to learn more about you<p> <p>If you want to learn more about us <a class=clink href=22httpsnewsroomfeverupcomenUS22 rel=nofollow target=blank>Fevers Blog<a> | <a href=22httpstecheu20230202feverraises110millioninnewroundat18billionvaluation22 rel=nofollow target=blank>TechEu<a> |<a class=clink href=22httpstechcrunchcom20190804datadriveneventsdiscoveryandplanningstartupfeverraises35millionledbyrakuten22 rel=nofollow target=blank>TechCrunch<a><p> <p>Fever is committed to creating an inclusive and diverse workspace where everyones background and ideas count Our main goal is to find the best possible talent regardless of place of birth racial or ethnic origin gender gender identity religion opinion sexual orientation disability pregnancy marital status age or caring responsibilities We encourage everyone to apply<p> <p>If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey<p> <p>If you want to know more about how Fever processes your personal data click here <a href=22httpsdocsgooglecomdocumentde2PACX1vSifdHjgsYCu8G4EqRPpNv7ASWLTsf4e20v0xUA0LJjFMg57pvMpZcayzTKqNIHZrNG1Ek6jKLBtaLpub22 rel=nofollow target=blank>Fever Candidate Privacy Notice<a><p><div><img src=httpsremotivecomjobtrack1906749blankgifsource=publicapi alt=>