Continuous Improvement Jobs in Atlanta, GA
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Director of Accounting
Company: SADA
Location: Atlanta, GA
Posted Mar 14, 2024
Benefits: Unlimited PTO, paid parental leave, competitive and attractive compensation, performance-based bonuses, paid holidays, generous medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, as well as Google-certified training programs and a professional development stipend. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads, and 30M+ users migrated to the cloud. This year, SADA was named a Google Cloud Global Partner of the year 2023. We’re proud that our teams are composed of contributors who represent a wide array of backgrounds, experiences, abilities, and perspectives. To request reasonable accommodation to participate in the job application or interview process, contact [email protected]. Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for the last 10+ years in a row, garnering Honoree status. staff, management, clients, audit agencies) to develop solutions and facilitate the integration of business processes across the organization Advising on tax, accounting and payroll issues, including analyzing information, identifying client/employee needs, developing action plans and preparing executive presentations Effective resource and project planning Demonstrated ability to establish an ethical tone from the top Preferred Qualifications: Master’s Degree in Business Taxation (MBT) Experience in a large national public accounting firm Experience in the SaaS and professional service industry or large corporate tax department (e.g., Fortune 500) 3+ years of Audit experience, preferably from a Big 4 Public Accounting Firm or Internal Audit About SADA An Insight company Values: SADA stands for inclusion, fairness, and doing the right thing. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. From our very beginning, we’ve championed a diverse workplace where we support and learn from each other, amplifying the impact we make with our customers. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group and Inc. Magazine, and was recognized as a Niche Player in the 2023 Gartner® Magic Quadrant™ for Public Cloud IT Transformation Services.
Specialist, Simulation & Human Factors
Company: Kaiser Permanente
Location: Atlanta, GA
Posted Mar 13, 2024
<p><strong>Description<strong> <b>Job Summary<b> <p> <p>The purpose of this role is to develop coordinate and facilitate simulation training and other related programming supportive of building highly reliable teams and other patient safety related programming in line with regional goals This role provides clinical educational technical and program management expertise to organize and implement simulationbased education for multidisciplinary health care teams This also includes collaboration with department directors managers and physicians provide consultation and support for other departments in matters related to simulation and human factors programming This role requires flexibility in both delivering training and technical support through simulation operations All work supports building and maintaining a culture of safety within KPGA <p> <p><b>Essential Responsibilities<b> <p> <ul><li>Effectively facilitates debriefing sessions with the multidisciplinary team and other professionals as a part of simulation amp other programming Supports and maintains a psychologically safe learning environment <li> <li>Demonstrates mastery of TeamSTEPPS skillsets and ability to lead training on TeamSTEPPS concepts and incorporate into training objectives for healthcare simulations<li> <li>Promotes use of critical thinking skills TeamStepps methodology highly reliable team concepts performance improvement patient safety human factors and goals of culture of safety as a representative of Simulation amp Human Factors Team <li> <li>Coordinates and manages communications and scheduling for all regional programming for participants and trainers<li> <li>Delivers high quality presentations in classroom amp virtual learning environments using audiovisual virtual delivery methods and technical equipment skillfully Reviews all presentations prior to training to proofread for errors<li> <li>Oversees that all equipment and simulation supplies meet code Ensures the equipment is cleaned functional safe and maintained in working order<li> <li>Assists with budget planning for yearly business plans for Simulation amp Human Factors Team and tracking of expenses <li> <li>Obtains and maintains CMECNE continued education credits for all applicable programming Submits applications for CMECNE approval and submits required documentation at regular intervals for approved programming<li> <li>Supports internet and intranet presence of KPGA simulation programming<li> <li>Environmental space management for all regional programming and for simulation team meetings<li> <li>Collects amp tracks program data and produces program reports Seeks out opportunities to improve data collection and collaborate with team<li> <li>Participates in various quality and patient safety committees as directed bringing expertise in simulation amp human factors and educating others in simulation tools and methods to improve quality and patient safety<li> <li>Provides outcome measures that support goals of patient safety competency and training requirements Works in collaboration with subject matter experts in these areas Assists in providing recommendations to managers of identified future training needs of staff <li> <li>Travel to all KP medical offices and buildings is required<li> <li>Supports KPGA research projects articles papers and posters by participating in clinical nursing research and publications and presenting simulation and human factors work to other KP regions at professional organizations and national conferences<li> <li>Research and review potential new IT systems and technologies that could be used in the simulation training environment<li> <ul><p><b>Basic Qualifications<b> <p> <p>Experience <p> <ul><li>Minimum five 5 years of clinical experience including experience in leadership andor educationtraining roles<li> <ul><p> Education <p> <ul><li>Bachelors Degree in Nursing required<li> <ul><p> License Certification Registration <p> <ul><li>Registered Professional Nurse License Georgia required at hire<li> <ul><ul><li>Pediatric Advanced Life Support within 3 months of hire<li> <ul><ul><li>Basic Life Support required at hire<li> <ul><ul><li>Advanced Cardiac Life Support within 3 months of hire<li> <ul><p> <b>Additional Requirements<b> <p> <ul><li>Experience in simulationbased education <li><li>Experience operating medial simulators <li><li>Experience or training in performance improvement <li><li>Effective written and verbal communication skills <li><li>Knowledge of adult learning principles and classroom techniques <li><li>Demonstrated effective customer service and interpersonal skills <li><li>Completion of TeamSTEPPS Master Training within 18 months of hire <li><li>Project management experience in healthcare <li><li>Ability to assess troubleshoot and resolve equipment failures in a timely manner <li><li>Basic knowledge of audiovideo equipment operations <li><li>Flexibility and adaptability in dynamic environment able to work eveningsweekends on an as needed basic <li><li>Proficiency in Microsoft Office applications and navigating webbased data bases <li><li>Strong background in computer use setup troubleshooting and maintenance required<li> <ul><p> <b>Preferred Qualifications<b> <p> <ul><li>Masters degree in nursing or related field <li><li>Minimum one 1 year of experience in a teaching training environment <li><li>Minimum one 1 year in an ambulatory care setting <li><li>Certification in Healthcare Simulation Professional Development andor Emergency Nursing preferred<li> <ul><p><strong>Primary Location<strong> GeorgiaAtlantaRegional Office 10 Piedmont <p> <p><strong>Scheduled Weekly Hours<strong> 40 <p> <p><strong>Shift<strong> Day <p> <p><strong>Workdays<strong> Mon Tue Wed Thu Fri <p> <p><strong>Working Hours Start<strong> 0800 AM <p> <p><strong>Working Hours End<strong> 0500 PM <p> <p><strong>Job Schedule<strong> Fulltime <p> <p><strong>Job Type<strong> Standard <p> <p><strong>Employee Status<strong> Regular <p> <p><strong>Employee GroupUnion Affiliation<strong> NUEGA01|NUE|Non Union Employee <p> <p><strong>Job Level<strong> Individual Contributor <p> <p><strong>Department<strong> Regional Office 9 Piedmont Med Ofc Admin KPHC Support 2808 <p> <p><strong>Pay Range<strong> $82300 $106480 year The ranges posted above reflect the location in the job posting The salary range may vary if you reside in a different location or state than the location posted <p> <p><strong>Travel <strong> No At Kaiser Permanente equity inclusion and diversity are inextricably linked to our mission and we aim to make it a part of everything we do We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care a more supportive partner in our communities we serve and a more fulfilling place to work Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing <p> <p>Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce Applicants will receive consideration for employment without regard to race color religion sex including pregnancy age sexual orientation national origin marital status parental status ancestry disability gender identity veteran status genetic information other distinguishing characteristics of diversity and inclusion or any other protected status Submit Interest<p>
IT Networking Specialist
Company: Chick-fil-A, Inc.
Location: Atlanta, GA
Posted Mar 14, 2024
<p><strong>Overview<strong> <p> <p>Support Now is an essential subdepartment of Field Operations We provide support to our corporate users and quickservice restaurants by making it easy for our Operators Team Members and Staff to get answers solve problems and identify opportunities We measure success by the speed accuracy and experience we provide The services we offer include general business support IT and operation support systems and application support networking support and many other technologies that are utilized by our Franchisees We also focus on continuous improvement strategy and insights to make things better for today and where ChickfilA is headed tomorrow <p> <p>Specialist Support Now Network role is focused on advanced WANLAN troubleshooting technical coaching and training of network support team proactive monitoring and auditing of the ChickfilA network and resolving chronic network issues at ChickfilA restaurants The Specialist role works with senior leaders across the company This role is focused on supporting ChickfilA Operators staff an escalation point for analysts within help desk teams by troubleshooting network issues as well as triaging these issues by collaborating with vendor business partners This role works closely with Digital Transformation Team on tool improvement which aids in quickly identifying the network health of a restaurant In addition this role works with Operators business partners and likeminded professionals to ensure Grand Openings network performances are healthy prior to day one of operations This role requires an ambitious activator driven leadership attributes and a high ownership mentality to hallmark success on this team <p> <p>If you are passionate about joining a championship team that focuses efforts on making it easy with care Support Now is the place for you <p> <p><strong>Responsibilities<strong> <p> <ul><li>Receive escalations from other Support Now team members<li> <li>Support LAN and WAN infrastructure<li> <li>Implement audits and configurationlevel changes<li> <li>Provide realtime and scheduled technical coaching to analysts suppliers andor network specialists<li> <li>Specialized project work for IT and help desk team<li> <li>Support network rollouts and change requests<li> <li>Owner of chronic network restaurant process<li> <li>Participate in knowledge management and publish selfservice articles<li> <li>Provide support feedback to business partners Suppliers<li> <li>Oncall for afterhours network escalations<li> <li>Saturdays rotation<li> <li>Special project assigned by leadership<li> <li>Develop and grow technical skills by attending regular meetings and training activities<li> <li>Recommend process and procedure enhancements where appropriate<li> <li>Responsible for understanding and following all support processes and procedures<li> <li>Backup to Senior Network Specialist<li> <ul><p><strong>Minimum Qualifications<strong> <p> <ul><li>35 years of relevant IT experience<li> <li>Experience with continuous process improvement project and process management and vendor management<li> <li>In process to earn CompTIA Network+ Certification<li> <li>In process to earn CCNA certification within next 12 months<li> <ul><p><strong>Preferred Qualifications<strong> <p> <ul><li>Bachelors Degree in Business Technology or related field<li> <li>35 years of relevant work experience<li> <li>Juniper certification preferred<li> <li>Experience with software or hardware troubleshooting understands network routing protocols and project management<li> <li>Restaurant experience a plus<li> <li>Preferred CCNA Fortinet Network Security CompTIA Network Plus OSI Model Knowledge and Certified Wireless Network Administrator<li> <li>Knowledge OSI model KEVLAR network firewall and routing WiFi knowledge and understanding of ChickfilAs standard suite of work solutions Word Excel PowerPoint<li> <li>Skills technical proficiencies that are learned through job training eg proficient in collecting and analyzing complex data outstanding verbal and written communication skills<li> <li>Abilities The capacity to apply knowledge and skills as well as characteristic attributes eg ability to use good reasoning to interpret data ability to build strong relationships<li> <ul><p><strong>Minimum Years of Experience<strong> <p> <p>3 <p> <p><strong>Travel Requirements<strong> <p> <p>5 <p> <p><strong>Preferred Level of Education<strong> <p> <p>Bachelors Degree<p>
Engineering Operations Manager 2
Company: Computacenter
Location: Atlanta, GA
Posted Mar 14, 2024
<p><b>About the role<b> <p> <p>As the Operations Manager 2 you will manage the Integration Center Technical Engineering function You will manage and oversee the technical operations of the engineering teams You will be responsible for people management PampL coaching and performance reviews and liaising with the sales team <p> <p><b>What youll do<b> <p> <ul><li>Embrace and support Computacenters mission and core values<li> <li>Ensure the engineering team operates at peak efficiency by supervising organizing directing and training employees and establishing monitoring and managing operation goals<li> <li>Train and manage a team to solve daytoday operational issues and reach short and longterm performance goals<li> <li>Oversee daily operations <li> <li>Review and prepare processes procedures and action plans while ensuring productivity quality and customer service standards are met<li> <li>Maintain a safe and healthy work environment by establishing following and enforcing standards and procedures and complying with legal regulations<li> <li>Ensure Issues that cannot be resolved are escalated to management promptly<li> <li>Provide excellent customer service and ensure customer satisfaction<li> <li>Continually assess resource requirements<li> <li>Maximizing opportunities to develop the service and reduce costs<li> <li>Accountable for own PampL and understanding how this contributes to the overall department PampL<li> <li>Customer interaction through Managers attending review meetings with Managers and Customers where relevant<li> <li>Strong presentation skills<li> <li>Drive Continual Improvement plans<li> <li>The support of service integration new business activities projects or the expansion of services support Contracted Services through contract renewals<li> <li>Actively managing Service Quality and ensuring service excellence ethos promoted<li> <li>Supporting GSD Objectives and Strategy<li> <li>The standardization of processes and procedures<li> <li>Contributing to the GSD ISO obligations if applicable<li> <li>SLA KPI OPI achievement<li> <li>Effectively escalates issues and opportunities<li> <li>Conduct employee training one on one management and coaching performance reviews coaching and counselling for direct reports<li> <li>Partners with business leaders to deliver human resources services that support company objectives and that are consistent with Winning Together values<li> <ul><p><b>What you have<b> <p> <ul><li>Bachelors degree or equivalent experience<li> <li>5+ years of management experience in Technical Operations<li> <li>Legally eligible to work in the United States<li> <li>Experience using an ERP system with MRP amp MPS capabilities<li> <li>Proven track record of work experience in a challenging commercial environment<li> <li>Proven commercial acumen<li> <li>Good working knowledge of relevant functional systems<li> <li>Experience in dealing with and influencing multitier management<li> <li>Experience of developing best practice policies and procedures for functional area<li> <li>People Management experienceTraining<li> <li>Managing a result orientated operation<li> <li>Able to meet the physical requirements of the usual and customary methods of performing the job functions including a variety of standing sitting and walking throughout the day significant stooping kneeling crouching andor crawling repeated twisting at the torso while lifting and pulling inventory from shelves regular lifting of up to 50 pounds<li> <li>Effective team building skills<li> <li>Excellent listening skills<li> <li>Strong analytical skills<li> <li>Exceptional verbal and written communication skills<li> <li>Ability to create and implement effective processes amp procedures<li> <li>Strong Microsoft Office skills highly proficient in Excel eg Excel formulas Vlookups pivot tables and has skill in preparing tables graphs and charts<li> <li>Must possess strong results and goaldeadlineoriented work ethic and a high attention to detail<li> <li>Excellent organizational skills with the ability to develop and bring to completion multiple assignments concurrently<li> <ul><p><b>What you can expect<b> <p> <p>Theres so much more to enjoy about being at Computacenter than just having a rewarding career In addition to offering competitive compensation plans and longterm career opportunities we provide an attractive mix of benefit plans to contribute to your good health future financial security and peace of mind <p> <p><b>About us<b> <p> <p>Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations We help our worldrenowned customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business Were a public company quoted on the London FTSE 250 CCCL and employ over 20000 people worldwide In the US we support some of the countrys bestknown businesses with regional hubs in San Francisco and Irvine CA Norcross GA Plano TX and New York City and Integration Centers in Silicon Valley and Atlanta wwwcomputacentercomus<p>
Digital Card Support Specialist
Company: Ameris Bank
Location: Atlanta, GA
Posted Mar 14, 2024
<p>Ameris Bank is a purposedriven company dedicated to bringing financial peace of mind to communities one person at a time Whether a customer wants to grow their business buy a home or feel confident in their retirement plan they have a partner in Ameris Bank We serve customers in our locations across the Southeast MidAtlantic and nationwide through our extensive digital offerings and mobile app <p> <p>Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity At Ameris youll find teammates who are inclusive collaborative problemsolvers who go the extra mile to support one another and to meet every customers needs <strong>When teammates are empowered and bring their diverse perspectives to the table we create the best possible outcomes for our customers<strong> At Ameris we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate <p> <p>Responsible for receiving processing and tracking debit card disputes Other duties as assigned <p> <p><strong>Essential Functions Duties and Responsibilities<strong> <p> <p> Process and all debit card and Zelle disputes within the Reg E guidelines <p> <p> Processes chargebacks and exceptions on debit card disputes <p> <p> Fraud monitoring <p> <p> Make daily general ledger entries reconcile and balance reports <p> <p> Receive research and respond to all debit card and related emails <p> <p> Regularly communicates with external and internal clients <p> <p> Daily processes the FIER Report <p> <p> Review research and process all fraud notifications received from fraud service provider <p> <p> Follow steps to block debit cards that have fraudulent transactions <p> <p> Process and complete all debit card maintenance requests <p> <p> Ensure that all relevant reporting record keeping and record retention are following the banks retention schedule <p> <p> Process the Mass Exchange Report to verify that merchants refund is credited back to customer <p> <p> Process the NonPost report to post credit or debit transactions to a customers account <p> <p> Process POS ATM ACH HELOC and Zelle disputes within compliance of Regulation E and Nacha Guidelines <p> <p> Order plasticscard stock for branch issuance of EMV Chip Debit Cards <p> <p> Create service tickets to vendor FIS via Client Portal <p> <p> Process month end volume reports <p> <p><strong>Required Knowledge Skills and Competencies<strong> <p> <p> Detail oriented with ability to handle multiple tasks simultaneously <p> <p> Strong organizational and analytical skills <p> <p> Strong oral and written communication skills <p> <p> Intermediate computer proficiency <p> <p> Intermediate proficiency in Microsoft Office Suite Products <p> <p> Able to research and investigate transactions for commonality in a timely manner <p> <p><strong>Industry and Work Experience<strong> <p> <p> Minimum of 5 years banking experience preferred <p> <p> Minimum of 2 years of debit card environment required <p> <p> Knowledge and experience in banking andor card payments required <p> <p><strong>Academic<strong> <p> <p> High school diploma or GED required <p> <p> Associate degree preferred or equivalent work experience required <p> <p><strong>Benefits Available to Employees<strong> <p> <p>Ameris Bank provides a comprehensive employee benefit package to all eligible employees <p> <ul><li>Medical Dental and Vision Insurance <ul><li>Ameris Bank absorbs a major portion of the cost of healthcare You become eligible for coverage on the first of the month following 30 days of employment<li> <ul><li> <li>Life Insurance provided at no additional cost to employees<li> <li>Accidental Death amp Dismemberment Coverage<li> <li>LongTerm Disability Coverage<li> <li>Paid Sick and Vacation Leave<li> <li>11 Holidays<li> <li>VolunteerService Day<li> <li>Employee Stock Purchase Plan<li> <li>401k Retirement Plan<li> <li>Ameris Bank matches 50 of your first 8 of contributions to the plan<li> <li>Flexible Spending Accounts<li> <li>Health Savings Account<li> <li>Health Reimbursement Arrangement<li> <li>Supplemental Life amp Other Insurance Plans<li> <li>Identity Theft Protection<li> <li>Pet Insurance<li> <li>Legal Insurance<li> <li>Employee Assistance Program<li> <li>Employee Advocacy Program <li> <li>Tickets at Work Entertainment discounts for Ameris Bank Employees<li> <li>Wellness Discounts for Medical Premiums and Other Rewards <li> <li>Employee Referral Incentive<li> <li>Education Assistance<li> <li>Employee Resource Groups <li> <ul><p><strong>Banking Advantages for Employees<strong> <p> <p>In addition to a wide array of benefits Ameris Bank employees are also eligible for special bank services <p> <ul><li>Free Interest Checking<li> <li>Free Safe Deposit Box<li> <li>Free Money Orders Travelers Checks and Cashier Checks<li> <li>Discount on Mortgage Origination Fee<li> <li>Free Online Banking and Free Unlimited Online Bill Payment<li> <li>Employee Banking Perks<li> <ul><p>Disclaimer <p> <p>The above job description is meant to describe the general nature and level of work being performed it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position <p> <p>All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees <p> <p>Equal Opportunity EmployerProtected VeteransIndividuals with Disabilities <p> <p>The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the contractors legal duty to furnish information 41 CFR 60135c<p>
Engineering Director
Company: Backbase
Location: Atlanta, GA
Posted Mar 13, 2024
<p><strong>The job in short<strong><p> <p><span>The Engineering Director leads our engineering teams This role is both strategic<span> <span>and technical You are responsible for hiring new team members managing<span> <span>managers defining and promoting the teams ways of working as well as developing<span> <span>training strategies<span><span> <span><p> <p><span>At the strategic level our Engineering Director aligns engineering activities with<span> <span>company goals and objectives provides expert guidance and support approves<span> <span>newlydeveloped policies from various departments and maintains positive<span> <span>relationships with both internal and external stakeholdersTo be successful in this<span> <span>position you should have exceptional leadership communication and management<span> <span>skills years of management experience and a belief in developing the skills and<span> <span>talents of others<span><span> <span><p> <p><strong>Meet the job<strong><p> <p><span>In this role you are responsible for creating the conditions in which development<span> <span>teams are set up for high performance and can deliver features that meet the high<span> <span>expectations of our customers while taking all of the nonfunctions like security<span> <span>maintainability and reliability into account On a daytoday basis you work closely<span> <span>with your managers to surface any antipattern or dysfunction that impacts the<span> <span>teams performance and ensure the team works towards solving those<span><span> <span><p> <p><span>You have exceptional communication and leadership skills to inspire and motivate<span> <span>others You easily navigate stakeholders across Backbase from 1to1s with your<span> <span>team members to working directly with senior leadership<span><span> <span><p> <p><span>Together with our Operations Managers and Recruiters you will collaborate on<span> <span>defining processes and setting priorities in regards to recruitment forecasting with<span> <span>the aim of ensuring your teams have the capacity to meet the demand of our <span><span>customer engagements<span><span> <span><p> <p><span>You work closely with the Academy to define Training Catalogues and Learning<span> <span>Plans to provide our customers partners and people with the best learning<span> <span>experience possible<span><span> <span><p> <p><span>You create and implement best practices engineering vision strategy policies<span> <span>processes and procedures to aid and improve the business performance The<span> <span>engineering strategies and processes you develop should aid in meeting business<span> <span>objectives and operational needs in terms of quality delivery targets as well as<span> <span>enable the company to function and compete effectively in the market<span><span> <span><p> <p><span>Together with your leads you take the initiative to explore evangelize and implement innovative technologies within the business in order to improve the platform as well as the developers and customers experience You provide support and leadership to the Business Development Centers facilitating continuous evolution within all the development teams s<span><p> <p><strong>How about you<strong><p> <ul><li><span>5+ years of experience in management<span><li> <li><span>Masters degree within the engineering field<span><li> <li><span>Actionmindset<span><li> <li><span>Uptodate knowledge of the industry<span><li> <li><span>Leadership skills necessary to manage and develop a team<span><li> <li><span>Analytical and mathematical mind capable of evaluating and solving various<span> <span>complex problems<span><li> <li><span>Ability to provide and receive constructive feedback<span><li> <li><span>You understand and have experience with Agile methodology<span><li> <li><span>Excellent written and verbal communication skills<span><li> <ul><p><br ><p>
Director, People Partnerships Americas (USA & MEXICO REMOTE)
Company: Turnitin
Location: Atlanta, GA
Posted Mar 13, 2024
<p><b>Company Description<b> <p><p>When you join Turnitin youll be welcomed into a company that is a recognized innovator in the global education space For more than 20 years Turnitin has partnered with educational institutions to promote honesty consistency and fairness across all subject areas and assessment types Over 16000 academic institutions publishers and corporations use our services Gradescope by Turnitin iThenticate Turnitin Feedback Studio Turnitin Originality Turnitin Similarity ExamSoft Ouriginal and ProctorExam<br >Turnitin has offices in Australia India Indonesia Germany Japan Korea Mexico the Netherlands the Philippines Sweden Ukraine the United Kingdom and the United States Our diverse community of colleagues are all unified by a shared desire to make a difference in education Come join us and lets make change together<p> <p><b>Job Description<b> <p><p>Turnitin is seeking to hire a Director of People Partnerships to join our Global People Team The People Team enables Turnitin to unleash the full potential of One Team and culture which in turn enables it to deliver its business strategy and purpose <p> <p>The People Team is split into four verticals <p> <ul><li> Global People Partners<li> <li> Centers of Excellence COEs<li> <li> People Services HR Shared Services <li> <li> People Strategy amp Operations PSampO <li> <ul><p>This role will report to the Sr Dir Americas People Partnerships and serve as the People Business Partner for a part of our Go To Market Team The incumbent will primarily partner with designated Senior Leadership Team members as their direct business partner but will interact with several senior leaders across the company to provide strategy and thought leadership related to Employee Relations Engagement Inclusion and Acquisition activities The incumbent will also have extensive knowledge of US employment law employee relations strong business acumen the ability to handle ambiguity and problem solve with a solutions based growth mindset focus<p> <p>Primarily they will<p> <ul><li>Develop open and enduring stakeholder relationships with Turnitin Leaders to assist the development and delivery of the People Strategy and link it operationally to business needs providing personal coaching and guidancedevelopment for Leaders and their team<li> <li>Provide management information and summaries of the employee engagement and relations landscape monthly and quarterly Conducts reviews and coursecorrects as is needed <li> <li>Execute on annual and biannual plansOKRs using COE support with the team to ensure continuous improvements are realized in relation to key metrics like Turnover Retention Diversity etc<li> <li>Advise Turnitin Leaders on effective organizational design and development to achieve overall Turnitin operational outcomes<li> <li>Work closely with Stakeholders the Talent Acquisition Team to forecast talent needs and to ensure that a pipeline of exceptional talent is flowing into the organization which meets forecasted needs<li> <li>Be able to research best practices from the outside in to mature and sustain key people practices within Turnitin<li> <li>Support and backup the entire Americas people team as and when needed<li> <li>Be familiar with and highly capable at driving and sustaining change while ensuring processes are documented and automated as applicable while engaging COE and other key partners<li> <li>Be able to translate information into data to support decision making<li> <li>Focus on process improvement to increase the efficiency and effectiveness of the region and overall People Team<li> <li>Champion the Company Values and All In Cultural Norms proactively seeking out occasions and opportunities to highlight Values oriented behaviors and actions and socializing these<li> <li>In close partnership with Turnitin LeadersCommunications and wider People Team members support the operational strategy for employee engagement and relations for client groups <li> <li>Drive positive outcomes toward the Companys DEI and Social Impact programs working with stakeholders to ensure all relevant targets and goals are achieved <li> <li>Be a proactive and personally accountable communicator ensuring transparent and open flow of information up down and sideways <li> <li>Work closely with Stakeholders the Talent Development amp Culture Team to harness the LampD opportunities and solutions needed to drive continued improvement and motivation<li> <ul><p><b>Qualifications<b> <p><p><strong>Essential<strong><p> <ul><li>10+ years HR strategic leadership experience in a multicultural environment managing multiple States or countries within the region as well as remote workers and a mix of experiences in HR COEs and generalist functions<li> <li>Ability to think strategically but act tactically Be able and willing to action and own tactical people processes day to day in addition to strong strategic capability to drive the big picture to ground level outputs<li> <li>Strong problem solving capabilities with the ability to approach issues with a solutions based mindset<li> <li>Able to work independently and highly accountable to own results<li> <li>Sound operational knowledge of relevant HRemployment law and health and safety regulations plus all relevant regulatory requirements in the region and an ability to apply them to relevant activities on a daily basis<li> <li>Employee Relations experience across multiple geos or States within the region<li> <li>Technological savvy and experience working with HRIS ATS and Employee Engagement platforms as well as Google suite and Apple products<li> <li>Data literate with experience driving data decision making or a willingness to learn<li> <li>Exceptional Csuite communications presentations skills<li> <li>Strong capability in the area of negotiations project management process improvement conflict management and change management<li> <li>Undergraduate degree in Human Resources Management or relevant experience<li> <li>SHRM CIPD or equivalent membership<li> <ul><p><strong> Not required but preferred experience <strong><p> <ul><li>Previous experience of working with Google Suite BambooHR<li> <li>Language skills<li> <li>Psychometrics qualification <li> <li>Masters in HRM PhD Industrial Organizational Psychology<li> <li>EnneagramMBTIInsights Practitioner<li> <ul><p><b>Additional Information<b> <p><p>The <strong>expected annual base salary range <strong>for this position is <strong>$125570year <strong>to <strong>$167000year<strong> This position is bonus eligible commissionbased As a RemoteFirst company actual compensation will be provided in writing at the time of offer if extended and is determined by work location and a range of other relevant factors including but not limited to experience skills degrees licensures certifications and other jobrelated factors Internal equity market and organizational factors are also considered<p> <p><strong>Total Rewards Turnitin<strong><p> <p>Turnitin maintains a Total Rewards package that is competitive within the local job market People tend to think about their Total Rewards monetarily solely as regular pay plus bonus or commission This what they earn in exchange for what they do However Turnitin delivers more than just these components Beyond the intrinsic rewards of making a difference in the lives of educators administrators learners and researchers around the world and thriving in an organization that is free of politics and full of humble inclusive and collaborative teammates the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time In our RemoteFirst approach to collaborating you are also able to work the way that best fits your style and situation whether that be remote in one of our officesrented spaces or hybrid<p> <p><strong>Our Mission<strong> is to ensure the integrity of global education and meaningfully improve learning outcomes <br ><strong>Our Values <strong>underpin everything we do<p> <ul><li><strong>Customer Centric <strong> We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do<li> <li><strong>Passion for Learning<strong> We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so<li> <li><strong>Integrity<strong> We believe integrity is the heartbeat of Turnitin It shapes our products the way we treat each other and how we work with our customers and vendors<li> <li><strong>Action amp Ownership<strong> We have a bias toward action and empower teammates to make decisions<li> <li><strong>One Team<strong> We strive to break down silos collaborate effectively and celebrate each others successes<li> <li><strong>Global Mindset<strong> We respect local cultures and embrace diversity We think globally and act locally to maximize our impact on education<li> <ul><p><strong>Global Benefits<strong><p> <ul><li>Flexiblehybrid working <li> <li>Remote First Culture<li> <li>Health Care Coverage<li> <li>Tuition Reimbursement<li> <li>Competitive Paid Time Off <li> <li>4 SelfCare Days per year<li> <li>National Holidays<li> <li>2 Founder Days + Juneteenth Observed<li> <li>Paid Volunteer Time<li> <li>Charitable contribution match<li> <li>Monthly Wellness ReimbursementHome Office Equipment<li> <li>Access to Modern Health mental health platform<li> <li>Parental Leave<li> <li>Retirement Plan with matchcontribution<li> <ul><p><strong> <strong>varies by country<p> <p><strong>Seeing Beyond the Job Ad<strong><br >At Turnitin we recognize its unrealistic for candidates to fulfill 100 of the criteria in a job ad We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time If youre willing to learn and evolve alongside us join our team<br >Turnitin LLC is committed to the policy that all persons have equal access to its programs facilities and employment All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran<p>
Senior Manager, Product Development
Company: Global Payments Inc.
Location: Atlanta, GA
Posted Mar 14, 2024
<p>Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions Join our dynamic team and make your mark on the payments technology landscape of tomorrow <p> <p><strong>Summary of This Role<strong> <p> <p>Manages the analysis programming and testing activities for system andor software application development and service support to include feasibility studies time and cost estimates and the establishment and implementation of new or revised software applications andor systems Advises and confers with team members on administrative policies and procedures technical problems priorities and methods Consults with team members in other areas to coordinate crossfunctional activities Oversees the effective development and implementation of programs to ensure that all software applications meet minimum organization standards and enduser requirements Administers change control process for zero defect system development Ensures adequate application testing prior to implementation <p> <p><strong>What Part Will You Play<strong> <p> <ul><li>Leads and develops a highly technical team supporting application system development production support and testing on a daytoday basis<li> <li>Manages work and projects on a daytoday basis of a team supporting mainframe distributed or other applications system development and testing Tracks and acts upon work progress Reviews and audits the technical work of members of the team May manage work undertaken by contractors or third parties Ensures compliance with development and other processes<li> <li>Provides input into Divisional plans and budgets Manages resource allocation within the team on a daytoday basis<li> <li>Understands clients current needs Communicates with other technical and business teams on daytoday work and project delivery Works to support and develop positive relationships between teams May represent the team on client calls translating technical explanations and resolutions into business terms<li> <li>Works within established compliance and governance procedures Supports team members with compliance issues Ensures that application development and production support processes and practices are compliant with corporate and regulatory standards both domestic and international<li> <li>Supports a continuous improvement mindset Manages recommendations for improvements and encourages team to do likewise<li> <li>Provide technical guidance to Global Payments systems customer requirements and professional practice team members on technical issues<li> <li>Not an exhaustive list other duties as assigned<li> <ul><p><strong>What Are We Looking For in This Role<strong> <p> <p><b>Minimum Qualifications<b> <p> <ul><li>Bachelors Degree<li> <li>Relevant Experience or Degree in related field of study from an accredited university is required however relevant experience in lieu of a degree may be considered<li> <li>Typically a minimum of 12 years<li> <li>related professional experience including a minimum of 34 years experience in a supervisory position<li> <ul><p><b>Desired Skills amp Capabilities<b> <p> <ul><li>7+ years of experience in leading application development teams preferably with a focus on Object oriented technologies like java net etc<li> <li>Expertise in cloud architecture and cloud solutions preferably AWS<li> <li>Experience with microservices architecture object oriented design patterns and deployment model with Docker or Kubernetes<li> <li>Strong problem solving skills and ability to adapt based on the requirements<li> <li>Experience in designing high latency and low throughput applications<li> <li>Experience with observability and monitoring aspects of production applications<li> <ul><p>Global Payments Inc is an equal opportunity employer <p> <p>Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex including pregnancy national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law Those applicants requiring reasonable accommodation to the application andor interview process should notify a representative of the Human Resources Department<p>
Cash Accountant
Company: PlayOn! Sports
Location: Atlanta, GA
Posted Mar 14, 2024
<p><b>COMPANY OVERVIEW<b><p> <p><span> <span><p> <p>The future of high school athletics and activities is powered by PlayOn Sports Through GoFan the NFHS Network and rSchoolToday the PlayOn team elevates the event experience for schools and communities across digital ticketing fundraising concessions streaming websites and activity management<p> <p><br ><p> <p>PlayOn has united top brands in the school event space with a shared passion for athletics and activities and the lifelong memories that they instill We take pride in empowering schools to save time and focus on what matters most the students staff and communities who make their programs possible<p> <p><br ><p> <p>Thousands of schools partner with PlayOn to provide unparalleled access to millions of people to discover enjoy and relive their favorite events in person and online As we continue to grow we remain true to our vision to be there for schools so their communities can be there for every moment<p> <p><br ><p> <p><b><span>THE ROLE<span><b><p> <p><br ><p> <p>PlayOn Sports is looking for a meticulous and detailoriented Cash Accountant to join our finance team The Cash Accountant will be responsible for accurately managing and recording all cash transactions ensuring compliance with financial regulations and company policies The ideal candidate will possess strong analytical skills proficiency in accounting software and the ability to work efficiently in a fastpaced environment<p> <p><br ><p> <p>Additional responsibilities and accountabilities for this role include<p> <p><br ><p> <p> Cash Management Maintain accurate records of all cash transactions including deposits withdrawals and transfers<p> <p> Bank Reconciliation Reconcile bank statements with internal records on a regular basis to ensure accuracy and identify discrepancies<p> <p> Cash Forecasting Assist in forecasting cash flow needs and maintaining appropriate levels of liquidity to meet operational requirements<p> <p> Financial Reporting Providing insights into cash movements and variances as needed for the FPampA team<p> <p> Compliance Ensure compliance with financial regulations and internal controls related to cash handling and reporting<p> <p> Documentation Maintain organized and uptodate documentation of cash transactions and related procedures<p> <p> Communication Collaborate with internal teams including finance treasury and accounts payablereceivable to resolve any issues or discrepancies in cash transactions<p> <p> Process Improvement Identify opportunities for process improvements and efficiency enhancements in cash management procedures<p> <p> Audit Support Assist in providing documentation and support for internal and external audits related to cash transactions<p> <p> General Ledger Assist with General Ledger reconciliation as Cash responsibilities are mastered <p> <p> Adhoc Analysis Perform adhoc financial analysis and reporting as required by management<p> <p><br ><p> <p><b><span>THE PERSON<span><b><p> <p><br ><p> <p> Bachelors degree in Accounting Finance or related field<p> <p> Proven experience 3 years working as a Cash Accountant or in a similar role<p> <p> Strong understanding of accounting principles and cash management practices<p> <p> Proficiency in accounting software eg NetSuite QuickBooks SAP and Microsoft Excel<p> <p> Excellent attention to detail and accuracy in recording financial transactions<p> <p> Analytical mindset with the ability to interpret financial data and identify trends<p> <p> Strong organizational and time management skills with the ability to prioritize tasks effectively<p> <p> Excellent communication and interpersonal skills with the ability to collaborate effectively with crossfunctional teams<p> <p> Knowledge of financial regulations and compliance requirements<p> <p><br ><p> <p><br ><p> <p>LIDNI<p> <p> <p><p><b>WHY YOULL LOVE WORKING AT PLAYON SPORTS<b><p> <p><span> <span><p> <p><span>PlayOn Sports is more than just a place to work Its a place to learn grow and thrive as people and professionals We encourage a healthy worklife balance at PlayOn Sports through offering flexible working schedules and generous paid time off in the offseason Come be a part of the team that is changing the landscape of high school sports<span><p> <p><span> <span><p> <p><span>Some benefits we offer include<span><p> <p><span> Competitive salary <span><p> <p><span> Multiple Medical options to choose from<span><p> <p><span> Dental Vision Life and Disability Insurance<span><p> <p><span> Unlimited PTO <span><p> <p><span> 401K plan with company match <span><p> <p><span> Fun and collaborative hybridflexible work environment<span><p> <p><span> <span><p> <p><b>Note Parttime employees and interns are not eligible to participate in any of the Companys Employee Health Benefit Plan listed above These Benefits are only available to fulltime employees of the Company<b><p> <p><p>
Client Success Manager
Company: American Software, Inc.
Location: Atlanta, GA
Posted Mar 14, 2024
Microsoft Dynamics, Salesforce) and other Microsoft Office applications • Preferred but not required; experience working within Gainsight Customer Success Solutions • Leader by example, consistently demonstrating commitment to core values of passion, accountability, curiosity, and teamwork Other responsibilities will include, but are not limited to: • Understanding our clients' business challenges, needs, and drivers to help identify where our solutions can align to help them achieve their goals • Discuss current issues, challenges, and concerns regarding our clients' services and solutions • Develop personalized success plans for each client that identify and prescribe appropriate activities to support the client's needs to drive long-term success • Be a client advocate, providing feedback to internal teams • Identify opportunities to further improve the client experience, report to management on areas of improvement • Strengthen our relationship with our clients for an ongoing and successful partnership • Navigate the client's organization to deepen strong relationships with key decision-makers • Provide high satisfaction and a great client experience • Partner with our sales, business consultants, professional services, customer support, product and marketing teams to drive clients toward value attainment and client satisfaction throughout the client lifecycle • Support the Marketing teams with client communication initiatives such as client newsletters, webinars, social media, references, and case studies to improve our overall interactions with clients Requirements • 2-5 years of sales, service, consulting, or similar client-facing business experience • 2-5 years of experience in a SaaS environment • Location requirements • Supply chain industry expertise preferred • Bachelor's degree or equivalent experience • Travel for internal and client onsite meetings as required post pandemic (25% travel) • Deep industry expertise in supply chain, understanding of challenges and business process, with best practices to overcome them • Knowledge of supply chain planning systems functionality and technology • Technical savvy, ability to understand enterprise architecture environments • Preferred but not required: has experience working within Logility, Inc. solutions • Experience in account management; ability to grow and retain accounts, build executive relationships, ability to identify organizational structure, and quickly identify, and communicate potential risks and issues • Strong client relationship skills; confidence to target and build new relationships • Client focused; self-driven and passionate about working with clients, empathy towards client concerns • Strong influencing and negotiation skills • Experience leading effective cross-functional teams by demonstrating strong communication, listening, team building, and conflict management skills • Consultative style; personable with natural problem-solving abilities, critical thinker with the ability to solve complex problems independently • Analytical and data-driven; ability to translate analysis of complex data into meaningful information • Communicates clearly and with authority, verbally, as well as written communication • Strong presentation skills and executive presence; effectively present business concepts and communicate to all levels of an organization • Proactive with a strong eye for detail • Organizational skills; ability to define a client success plan with very minimal guidance • Excellence oriented; committed to performance • Demonstrated discretion; ability to work with confidential information • Proficiency using a CRM tool (i.e. The CSM will need to regularly track client product usage, stakeholder engagement, and other touch point parameters, generate reports, and present your client portfolio behavior and performance to senior management. This individual will need to understand and present the Logility Value proposition of our Services, Solutions, Cloud, and educational offerings and employ a consultative approach to achieve quantifiable results and drive outcomes for our clients. This individual will need to track client activities and flag red alerts to higher management while collecting, updating, maintaining, and analyze key client health metrics to accurately monitor clients' health and risk of churn. They will work with current clients to assure they are getting maximum value out of the solution by understanding their strategic growth plans, technology strategy, and their industry market dynamics. Logility clients include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products, and Red Wing Shoe Company. To learn how Logility can help you make smarter decisions faster, visitwww.logility.com. Logility is a wholly-owned subsidiary of American Software, Inc. (NASDAQ: AMSWA). Responsibilities: The role of the Client Success Manager (CSM) is the qualified individual that engages with existing clients, acutely assesses their needs, strategically works with all teams across the organization to align the use of our solutions and services to achieve those needs and ensures that the client attains their expected outcomes by tactically and proactively taking actions to guide the client toward realizing business value from our solution(s).
Head of Enterprise Risk, Americas
Company: Invesco
Location: Atlanta, GA
Posted Mar 14, 2024
<p>As one of the worlds leading asset managers Invesco is dedicated to helping investors worldwide achieve their financial objectives By delivering the combined power of our distinctive investment management capabilities we provide a wide range of investment strategies and vehicles to our clients around the world <p> <p>If youre looking for challenging work smart colleagues and a global employer with a social conscience come explore your potential at Invesco Make a difference every day <p> <p><strong><b>Job Description<b><strong> <p> <p><b>Your Team<b> <p> <p>At Invesco we value Focus on Clients Purposeful interactions and Teamwork Within Enterprise Risk you can expect to be engaged to draw from your existing skills to drive Value while finding opportunities to expand your Talent and career <p> <p>Invesco Enterprise Risk Management ERM is evolving its capabilities and is looking for new Team members Enterprise Risk is a global Second Line of Defense function that engages with Invesco Business teams to facilitate delivery and oversight of the risk management framework and provide a consistent aligned approach to risk management across the firm <p> <p>The Enterprise Risk Management team comprised of dynamic diverse and highly collaborative members drives value to Invesco through delivery of a comprehensive and standardized view of risk integrated and underpinned by data and metrics At the heart of the Invesco Enterprise Risk framework is the foundation for strong analytics capable of responding to emerging threats and opportunities and adapting to evolving market trends and conditions <p> <p><b>Your Role<b> <p> <p>Own and drive risk advisory services to the business in the Americas region Partner with business areas to support strong firstline risk management activities programs and controls across the firm while meeting regulatory requirements and providing timely and robust secondline review and challenge <p> <p><b>You Will Be Responsible For<b> <p> <ul><li>Managing second line Operational Risk management activities in the Americas business and global Strategic Risk and Financial Risk management activities across Invesco<li> <li>Partnering with the Global Head of Investment Risk on the outcomes from portfolio management investment risk reviews that intersect with Enterprise Risk management<li> <li>Supporting the Chief Risk amp Audit Officer in coordination of the ERM framework across all regions to deliver consistency in approach delivery and output while also simplifying and streamlining processes<li> <li>Developing detailed understanding of business strategy clients products and services to best engage with the business areas to improve firstline controls incident prevention and risk management activities including review and challenge of new modified products services and systems<li> <li>Bringing consistency and alignment of Americas activities and standards with Invescos global Enterprise Risk Management ERM framework policies and procedures<li> <li>Reviewing and challenging risk appetite statements and supporting key risk indicator monitoring and reporting Ensuring risk management keeps pace with industry and business change<li> <li>Managing and leading team of risk professionals to engage in daytoday activities with business areas in support of the enterprise risk management framework including but not limited to Risk Appetite Risk and Control SelfAssessments RCSA Key Risk Indicators KRIs incident management and committee board risk reporting<li> <li>Demonstrating and sponsoring appropriate risk management and leadership behaviors in support of doing what is right for clients and the business as a competitive advantage Champion a culture of continuous learning and development as well as continuous improvement<li> <li>Ensuring team interaction and support models promote a highperforming global enterprise risk organization<li> <ul><p><b>The Experience You Bring<b> <p> <ul><li>Minimum bachelors degree in a relevant discipline Masters or advanced degree preferred<li> <li>Minimum 15 years experience in enterprise operational risk management in financial services preferably asset management<li> <li>Significant experience in the Asset Management industry to include deep knowledge of investment products and strategies including equities fixed income ETFs commercial real estate private credit and wealth management<li> <li>An extensive knowledge of risk management frameworks and standards industry and regulatory<li> <li>Ability to think strategically tackle sophisticated problems and formulate solutions by using appropriate data analysis sound judgement and working towards a great outcome for everyone<li> <li>Forwardlooking flexible and adaptive with an ability to navigate change in a highly matrixed global organization<li> <li>Ability to lead through influence partnerships and building trusted relationships<li> <li>Ability to think strategically tackle sophisticated problems and formulate solutions by using appropriate data analysis and sound judgment<li> <ul><p><strong><b>Full Time Part Time<b><strong> <p> <p>Full time <p> <p><strong><b>Worker Type<b><strong> <p> <p>Employee <p> <p><strong><b>Job Exempt Yes No<b><strong> <p> <p>Yes <p> <p><strong><b>Workplace Model<b><strong> <p> <p>At Invesco our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value As a fulltime employee compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week with two days working outside an Invesco office <p> <p><strong><b>Whats in it for you<b><strong> <p> <p>Our people are at the very core of our success Invesco employees get more out of life through our comprehensive compensation and benefit offerings including <p> <ul><li>Flexible paid time off<li> <li>Hybrid work schedule<li> <li>401K matching of 100 up to the first 6 with a discretionary supplemental contribution<li> <li>Health amp wellbeing benefits<li> <li>Parental Leave benefits<li> <li>Employee stock purchase plan<li> <ul><p>The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job The job holder may be required to perform other duties as deemed appropriate by their manager from time to time <p> <p>Invescos culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices We are proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race creed color religion sex gender gender identity sexual orientation marital status national origin citizenship status disability age or veteran status Our equal opportunity employment efforts comply with all applicable US state and federal laws governing nondiscrimination in employment<p>
Client Success Manager
Company: Logility
Location: Atlanta, GA
Posted Mar 14, 2024
Microsoft Dynamics, Salesforce) and other Microsoft Office applications • Preferred but not required; experience working within Gainsight Customer Success Solutions • Leader by example, consistently demonstrating commitment to core values of passion, accountability, curiosity, and teamwork Other responsibilities will include, but are not limited to: • Understanding our clients' business challenges, needs, and drivers to help identify where our solutions can align to help them achieve their goals • Discuss current issues, challenges, and concerns regarding our clients' services and solutions • Develop personalized success plans for each client that identify and prescribe appropriate activities to support the client's needs to drive long-term success • Be a client advocate, providing feedback to internal teams • Identify opportunities to further improve the client experience, report to management on areas of improvement • Strengthen our relationship with our clients for an ongoing and successful partnership • Navigate the client's organization to deepen strong relationships with key decision-makers • Provide high satisfaction and a great client experience • Partner with our sales, business consultants, professional services, customer support, product and marketing teams to drive clients toward value attainment and client satisfaction throughout the client lifecycle • Support the Marketing teams with client communication initiatives such as client newsletters, webinars, social media, references, and case studies to improve our overall interactions with clients Requirements • 2-5 years of sales, service, consulting, or similar client-facing business experience • 2-5 years of experience in a SaaS environment • Location requirements • Supply chain industry expertise preferred • Bachelor's degree or equivalent experience • Travel for internal and client onsite meetings as required post pandemic (25% travel) • Deep industry expertise in supply chain, understanding of challenges and business process, with best practices to overcome them • Knowledge of supply chain planning systems functionality and technology • Technical savvy, ability to understand enterprise architecture environments • Preferred but not required: has experience working within Logility, Inc. solutions • Experience in account management; ability to grow and retain accounts, build executive relationships, ability to identify organizational structure, and quickly identify, and communicate potential risks and issues • Strong client relationship skills; confidence to target and build new relationships • Client focused; self-driven and passionate about working with clients, empathy towards client concerns • Strong influencing and negotiation skills • Experience leading effective cross-functional teams by demonstrating strong communication, listening, team building, and conflict management skills • Consultative style; personable with natural problem-solving abilities, critical thinker with the ability to solve complex problems independently • Analytical and data-driven; ability to translate analysis of complex data into meaningful information • Communicates clearly and with authority, verbally, as well as written communication • Strong presentation skills and executive presence; effectively present business concepts and communicate to all levels of an organization • Proactive with a strong eye for detail • Organizational skills; ability to define a client success plan with very minimal guidance • Excellence oriented; committed to performance • Demonstrated discretion; ability to work with confidential information • Proficiency using a CRM tool (i.e. The CSM will need to regularly track client product usage, stakeholder engagement, and other touch point parameters, generate reports, and present your client portfolio behavior and performance to senior management. This individual will need to understand and present the Logility Value proposition of our Services, Solutions, Cloud, and educational offerings and employ a consultative approach to achieve quantifiable results and drive outcomes for our clients. This individual will need to track client activities and flag red alerts to higher management while collecting, updating, maintaining, and analyze key client health metrics to accurately monitor clients' health and risk of churn. They will work with current clients to assure they are getting maximum value out of the solution by understanding their strategic growth plans, technology strategy, and their industry market dynamics. Logility clients include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products, and Red Wing Shoe Company. To learn how Logility can help you make smarter decisions faster, visit www.logility.com. Logility is a wholly-owned subsidiary of American Software, Inc. (NASDAQ: AMSWA). Responsibilities: The role of the Client Success Manager (CSM) is the qualified individual that engages with existing clients, acutely assesses their needs, strategically works with all teams across the organization to align the use of our solutions and services to achieve those needs and ensures that the client attains their expected outcomes by tactically and proactively taking actions to guide the client toward realizing business value from our solution(s).