Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

GenAI Architect

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 24, 2025

Software Engineer, Front End

Company: Meta

Location: Remote

Posted Jan 24, 2025

Principal Backend Software Engineer

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 24, 2025

CRM/Marketing Operations Executive

Company: Reach plc

Location: Remote

Posted Jan 24, 2025

Reach Plc is seeking a CRM/Marketing Operations Executive for a fully remote role with occasional travel to Canary Wharf, Birmingham, and Manchester hubs. The role involves supporting customer acquisition and growth across multiple channels, building templates, creating customer segments, designing automated customer journeys, managing customer data, and creating reports. The ideal candidate should have prior experience in push messaging and email marketing, strong spreadsheet skills, a basic understanding of customer lifecycle principles, and familiarity with GDPR. The company offers a competitive salary, pension scheme, 25 days holiday, enhanced family leave, wellbeing support, and career development opportunities.

Programme Manager - Public Safety

Company: NEC Software Solutions

Location: Remote

Posted Jan 24, 2025

NEC Software Solutions is seeking a Programme Manager for a Public Safety Programme. The role involves leading and delivering the programme, managing the Programme Plan, and ensuring client satisfaction. The ideal candidate should have a degree, IT service delivery experience, and excellent communication skills. NEC offers a competitive benefits package, including private medical cover, pension scheme, and flexible benefits. The company is an equal opportunities employer and is committed to supporting candidates with accessibility needs.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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