Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Senior Executive Enterprise Architect

Company: ServiceNow

Location: Mexico City, Mexico / Remote

Posted Jan 24, 2025

Cloud SRE

Company: Smile Digital Health

Location: Remote

Posted Jan 24, 2025

Smile Digital Health is a company dedicated to improving global health through innovative data solutions. Their FHIR-based platform enables healthcare stakeholders to collect and exchange data, impacting over 20 countries. They were ranked 19th on Deloitte's Technology Fast 50 Ranking for 2024. The company is seeking a Cloud SRE to support building, operating, and automating infrastructure services on Azure and AWS, ensuring high reliability and performance. The role involves collaborating with security operations teams, developing multitenant service offerings, and maintaining cost utilization tracking. The ideal candidate should have expertise in cloud service providers, Kubernetes, Openshift, Kafka, Elastic stack, and security compliance best practices.

Scrum Master

Company: Smile Digital Health

Location: Remote

Posted Jan 24, 2025

Smile Digital Health is a company dedicated to improving global health through innovative data solutions. They offer a leading FHIR-based data liberation platform that enables healthcare stakeholders to collect and exchange data effectively. The company values Agile development and Scrum frameworks, offering a remote work environment, flexible time off, competitive benefits, and a commitment to diversity, equity, and inclusion. They seek a Project Manager with extensive Agile experience, leadership skills, and knowledge of IT concepts and standards.

DevOps Lead

Company: Smile Digital Health

Location: Remote

Posted Jan 24, 2025

Smile Digital Health is a company dedicated to improving global health through innovative data solutions. They offer a leading FHIR-based data liberation platform that enables healthcare stakeholders to collect and exchange data effectively. The company values a DevOps culture, fostering an 'Everything as Code' approach. They provide competitive benefits, including remote work, flexible time off, and comprehensive health benefits. Smile Digital Health is committed to diversity, equity, and inclusion, encouraging candidates from all backgrounds to apply.

Territory Sales Representative - HOFFMAN

Company: nVent

Location: Charlotte, NC / Remote

Posted Jan 24, 2025

QA Automation

Company: Smile Digital Health

Location: Remote

Posted Jan 24, 2025

Smile Digital Health is a company dedicated to improving global health through innovative data platforms and solutions. They were ranked 19th on Deloitte's Technology Fast 50 Ranking for 2024. The company's FHIR-based data liberation platform simplifies data collection and exchange for healthcare stakeholders. Smile Digital Health is committed to generating and liberating structured healthcare data to ensure effective delivery across care teams and health systems. They offer a remote work environment, flexible time away from work policy, competitive salary, health benefits, and opportunities for professional development. The company values respect, inclusion, and diversity, fostering a workplace where employees can bring their authentic selves to work.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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