Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Senior Manager, Technical Accounting

Company: Equinix, Inc

Location: Redwood City, CA / Remote

Posted Jan 24, 2025

Senior Manager, Process Excellence

Company: Affirm

Location: Remote

Posted Jan 24, 2025

Affirm is seeking a Senior Manager of Process Excellence with extensive experience in project management, continuous improvement, and product operations. The role involves leading a team to develop and implement impactful programs, ensuring efficient and effective customer experiences. Key responsibilities include acting as a liaison for internal and external partners, employing a data-driven approach to decision-making, and driving the end-to-end lifecycle of product changes. Affirm offers competitive compensation, comprehensive benefits, and a remote-first work environment.

Cloud Contract Specialist

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, offers a Service Contract Specialist role where the professional will act as a project manager for the services contracting process. Key responsibilities include drafting, reviewing, negotiating, and editing SOWs and other contract documents, ensuring all approvals are obtained, and maintaining SOW records. The role involves providing guidance to CDW sales teams, mitigating risks, and driving sales by demonstrating subject matter expertise. CDW values diverse perspectives and offers a culture of empowerment, learning, and strong relationships.

Media Search Analyst Italy

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

This job posting is for a Media Search Analyst role at TELUS International AI. The position offers flexibility, allowing you to set your own schedule and work from home. The role involves comprehensive assessments of diverse tasks related to music, video, and Apple products. You'll use an innovative web-based tool to evaluate search outcomes for App Store Content and conduct research to validate query accuracy. No prior professional experience is required, but you must pass an assessment and meet basic requirements, including being an Apple device user, a native speaker of Italian and English, a resident in Italy for at least a year, and having familiarity with Italian business, media, sport, news, social media, and cultural affairs. The role also requires up-to-date knowledge of trends in applications, music & video, and strong internet research skills. The position offers additional incentives and equal opportunity employment.

Project Manager - Neurology

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

The job involves managing clinical trials from start to finish, coordinating with various departments and vendors, ensuring project deliverables meet customer expectations, and working closely with finance and legal for financial and contractual aspects. The role requires strong project management skills, financial acumen, negotiation techniques, and the ability to lead and motivate teams. A Bachelor's degree or equivalent with relevant experience is required, along with proficiency in automated systems and cross-cultural awareness. The position involves independent travel up to 20% and working in non-traditional environments.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Software Engineer

Company: Arcadia

Location: Remote

Posted Jan 24, 2025

Arcadia is a mission-driven company dedicated to transforming healthcare by aggregating diverse data into a unified fabric for health. The role involves working with engineering teams to triage and remediate software product issues, develop enhancements, and participate in Scrum rituals. Success in this role includes gaining a working understanding of the products, acquiring facility with troubleshooting techniques, and improving observability of the software. In 12 months, the ideal candidate will have expertise in two or more software products, mentor new team members, and identify high priority items. The role offers opportunities for personal and professional development in a flexible, remote-friendly environment.

Account Executive, Enterprise, DACH

Company: Atlassian

Location: Paris, France / Remote

Posted Jan 24, 2025

Manager, IT Audit

Company: Pathward

Location: Remote

Posted Jan 24, 2025

Pathward is a hybrid remote-office company dedicated to growing talent anywhere, with onsite locations in Sioux Falls, Scottsdale, Troy, Franklin, and Dallas. They are a financial empowerment company working with innovators to increase financial availability, choice, and opportunity for all. Pathward is seeking an IT auditor to perform a variety of tasks, including information technology audits, IT SOX testing, and assisting with operational financial and compliance audits. The role involves working closely with IT audit management, understanding and applying audit methodology, leading IT audits, performing risk assessments, and identifying opportunities to reduce risk and improve operational efficiency. The ideal candidate will have a Bachelor's degree, 5+ years of experience, and the ability to quickly understand and apply new technical concepts.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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