Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

RVP, Sales, North Central

Company: Illumio

Location: Chicago, IL / Remote

Posted Jan 24, 2025

Partner Account Manager

Company: AHEAD

Location: Remote

Posted Jan 24, 2025

AHEAD is a company that builds platforms for digital business, prioritizing a culture of belonging and equal opportunity. They are seeking a dynamic Partner Account Manager to drive sales strategy in key partnerships. The role involves sales strategy development, GTM alignment and execution, KPI tracking, content creation, sales enablement, data analysis, strategic deal involvement, MOU creation, deal reporting, sales support, and marketing collaboration. Qualifications include proven experience in partner account management, strong understanding of sales strategies, excellent communication skills, analytical mindset, and ability to manage multiple projects in a fast-paced environment. AHEAD values diversity and offers competitive benefits including medical, dental, vision insurance, 401k, paid holidays, time off, and parental leave.

Head of Technical Program Management, PaaS

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 24, 2025

Atlassian is offering a remote position for a Head of TPM in the Pacific timezone. The role involves transforming and driving the PaaS strategy, leading a team of TPMs, and influencing technical decisions across the company. The ideal candidate should have 12+ years of experience in program leadership, people management, and translating customer/product requirements into technical requirements. The role requires driving adoption of the platform across Atlassian products and external partners, and hiring/enabling team members. The compensation is competitive, with base pay ranges varying by geographic zone in the US. Atlassian values diversity and inclusivity, and offers a variety of perks and benefits.

Workers Compensation Claims Technician - West Region

Company: Liberty Mutual Insurance

Location: Las Vegas, NV / Remote

Posted Jan 24, 2025

Liberty Mutual Insurance is seeking a Workers' Compensation Claims Technician with at least 3 years of experience. The role involves conducting investigations, setting up claims, determining the need for independent adjusters, evaluating claims for potential fraud, and negotiating settlements. The company offers a competitive salary range, benefits, and opportunities for growth. Candidates must reside within 50 miles of specified locations or be eligible for 100% remote work in California. Liberty Mutual values diversity, integrity, and hard work, providing a supportive work environment.

Client Lead

Company: Method

Location: Remote

Posted Jan 24, 2025

Method is a global design and engineering consultancy that crafts practical, powerful digital experiences to improve lives and transform businesses. The Client Lead role involves strategic consulting, delivery and project oversight, account growth, and collaboration with various teams within the consultancy. The role requires 10+ years of experience in consulting, digital services, or a similar industry, with a strong understanding of digital technologies and excellent communication skills. Method values work-life balance and offers competitive perks, including continuing education opportunities, flexible PTO, and health benefits.

AVP, Hyperscalers (GCP)

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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