Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Data Partner - Physics - US

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

TELUS Digital AI is seeking a highly knowledgeable Subject Matter Expert for a remote Data Partner role in Physics. The role involves designing advanced, domain-specific questions and solutions, creating challenging problem sets, and collaborating with cross-functional teams. The ideal candidate should have a master's degree or equivalent in Physics, strong English writing skills, and the ability to explain complex concepts concisely. The pay rate ranges from $30 - $50 USD per hour, varying based on expertise, skills assessment, location, project need, and other factors. TELUS International is committed to creating a diverse and inclusive workplace.

Admin for Atlassian Suite (5+ Years Exp)

Company: Equinix, Inc

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Director, Product Management (AI/ML)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Sr. Customer Success Manager - LogScale/Next-Gen SIEM (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, seeks a Senior Customer Success Manager. The role involves building customer relationships, driving engagement, retention, and growth. The manager will act as a trusted advisor, understanding customer business objectives for project success. Key responsibilities include creating success plans, managing renewal risk, conducting strategic business reviews, and driving customer value expansion. The ideal candidate holds a Bachelor's Degree, has 3+ years of CSM/TAM experience, and strong knowledge in SIEM and SOAR technologies. Excellent communication, customer service, and problem-solving skills are required. Bonus points for DevOps, IT operations, Security, and Cloud experience.

Hardware Standards Engineer

Company: ServiceNow

Location: Redmond, WA / Remote

Posted Jan 24, 2025

Data Partner - Tech & Engineering - Europe

Company: TELUS Digital

Location: Remote

Posted Jan 24, 2025

TELUS International is seeking a highly knowledgeable Data Partner with a degree in Tech/Engineering to work remotely. The role involves creating complex, original question-and-answer pairs based on advanced topics, collaborating with cross-functional teams, and providing detailed solutions. The successful candidate will join a global AI Community of over 1 million contributors, supporting machine learning models of large brands. Pay rates range from $20 - $50 USD per hour, varying based on expertise, skills, location, and project needs.

Director, People Messaging

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Director of People Messaging. The role involves leading enterprise-wide people and communication strategies, aligning with Equinix's values and strategic goals. Key responsibilities include designing communication strategies, enhancing employee engagement, and serving as a communications advisor to senior leaders. The ideal candidate should have a degree in communications, journalism, public relations, HR, or a related field, with 10+ years of experience in internal communications and 3+ years in a leadership role. They should possess expertise in employee engagement strategies, inclusive leadership, and storytelling skills.

Senior Data Scientist, Marketing Mix Modeling

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking a Lead Data Scientist in the Finance organization. The role involves delivering advanced analytical insights to support marketing efforts, optimizing programs for efficiency, and influencing strategic marketing decisions. The ideal candidate will have 4+ years of experience in Marketing Data Science, proficiency in SQL, Python, R, and BI tools, and experience in a marketplace or ecommerce business. Upwork offers a remote-first culture, competitive benefits, and a commitment to diversity and inclusion.

Clinical Subject Matter Expert (SME)

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos is seeking Clinical Subject Matter Experts (SMEs) to work remotely on its $4.6B MHS GENESIS contract, which modernizes Electronic Health Records for the Department of Defense. The role involves providing subject matter input into new capability design, supporting implementation and deployment, and collaborating with the team to design integrated clinical and revenue cycle workflows. The ideal candidate will have a BS/MS in Nursing, deep Oracle Health (Cerner) Millennium experience, and expertise in workflow design. Strong communication skills and prior Millennium deployment/optimization experience are highly valued.

Hardware Standards Engineer

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Hardware Standards Engineer. The role involves developing hardware standards for datacenters worldwide, maintaining documentation, and working with suppliers and cloud service providers. The ideal candidate should have 2+ years of experience in enterprise server/storage solutions, power design, or network cabling, along with a Bachelor's degree in a related field. Excellent communication and problem-solving skills are required. The company values inclusivity and diverse backgrounds.

Senior QA Automation Engineer

Company: Carewell

Location: Remote

Posted Jan 24, 2025

Carewell is seeking a Senior QA Automation Engineer to lead their quality assurance efforts. The ideal candidate will have 5+ years of experience in automation quality assurance, with a strong emphasis on web application testing. They should be proficient in Typescript, React, Node.js, and modern JavaScript frameworks. The role involves designing, developing, and implementing robust automated testing frameworks, championing quality throughout the software development lifecycle, and collaborating closely with various teams. Carewell offers competitive compensation, health benefits, and a remote work environment. Carewell is a category-defining business dedicated to providing the best caregiving products, recognized as one of the fastest-growing companies in the US.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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