Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Associate Manager, Drive Experience

Company: DoorDash

Location: Remote

Posted Jan 24, 2025

DoorDash's Drive Experience team is seeking an Associate Manager to scale their operations and maintain a human touch for consumers. The role involves working with cross-functional teams to ensure an exceptional customer experience. The ideal candidate is organized, analytical, persuasive, and has 4+ years of experience in a competitive environment. DoorDash offers a comprehensive benefits package including a 401(k) plan, paid time off, and health benefits.

Growth Marketing Manager

Company: Arcesium

Location: Remote

Posted Jan 24, 2025

Arcesium, a global financial technology firm, is seeking a highly experienced Growth Marketer. The ideal candidate should have a proven track record in enterprise SaaS companies, implementing product-led growth strategies resulting in 20-40% growth. Responsibilities include developing and executing comprehensive growth marketing strategies, leveraging data-driven insights, collaborating with cross-functional teams, and leading multi-channel marketing campaigns. Qualifications include a minimum of 7 years of growth marketing experience, strong analytical skills, understanding of the SaaS business model, and proficiency in digital marketing channels. The role is critical for Arcesium's continued expansion and market leadership, with a base salary of $110,000.00 - $170,000.00.

Senior Support Engineer (AMER)

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Support Engineer to join their team. The role involves embedding within the Engineering department, interacting daily with customers, and troubleshooting complex issues. The engineer will also contribute to the source code, improve documentation, and build efficient support processes. Key responsibilities include resolving customer issues, advocating for customers, collaborating with various teams, and participating in on-call coverage. The ideal candidate should have experience in managing customer-facing cases, Linux systems administration, scripting languages, and DevOps methodologies. GitLab offers a flexible, all-remote work environment with comprehensive benefits.

Director, AMS Strategic Engagements (Large Deal Pursuits)

Company: ServiceNow

Location: Seattle, WA / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Director - AMS Strategic Engagements (Large Deal Pursuits) to drive revenue growth and profitability through larger, strategic transactions. The role involves driving end-to-end deal strategy, leading complex negotiations, and collaborating with regional sales organizations. The ideal candidate should have 9+ years in the software industry, 5+ years in consultative direct sales into Enterprise accounts, and experience in large deal or corporate strategy. The role offers a competitive compensation package and opportunities for continuous improvement and growth.

Application Engineer, iCIMS and Recruiting Tech

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Sr. Software Engineer, Backend - Detections Platform (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Senior Software Developer, Backend for its Detections Platform team. The role involves building and evolving cloud-based systems to detect and disrupt targeted attacks globally. The ideal candidate will have a computer science background, 8+ years of experience in building and scaling back-end systems, and proficiency in Golang, Python, Kubernetes, Cassandra, Redis, Kafka, and Elasticsearch. CrowdStrike offers a remote-friendly culture, competitive compensation, and a commitment to diversity and inclusion.

Complaints Senior Lead

Company: Coinbase

Location: Ballymena, United Kingdom / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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