Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

TPF Systems Programmer

Company: Kyndryl

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They are committed to creating an equitable, inclusive environment for employees, customers, and communities. As a System Administrator, you'll solve complex problems, work with cutting-edge technology, and manage systems data for clients. The role offers opportunities for career growth, industry diversity, and skill development. Kyndryl values diversity and inclusion, providing a supportive work environment for all employees.

EMEA PreSales Upmarket Director

Company: HubSpot

Location: Remote

Posted Jan 23, 2025

HubSpot is seeking an EMEA PreSales Upmarket Director to join their dynamic team. The role involves leading a team of managers, providing strategic leadership, and driving growth in the upmarket segment. The ideal candidate should have proven experience in a senior leadership role within PreSales, a deep understanding of Upmarket and/or SB segments, and a track record of driving growth. They should also possess strong communication, coaching, and mentoring skills, and an analytical mindset with a track record of data-driven decision making.

Software Development Engineer in Test (on site)

Company: Blue Acorn iCi

Location: Remote

Posted Jan 24, 2025

Blue Acorn iCi, an Infosys company, is seeking a Software Development Engineer in Test (SDET) with experience in Adobe applications and/or Adobe Cloud products. The ideal candidate will have a passion for automation, a deep understanding of software quality assurance, and technical skills to develop and maintain testing frameworks. The role involves designing, developing, and executing automated tests, developing and maintaining test automation frameworks, performing functional regression, integration, and end-to-end testing, investigating and documenting defects, and collaborating with cross-functional teams to improve testing processes.

Senior Technical Product Manager DT (Digital Technology) GTM

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Technical Product Manager for its Entitlement Management Systems (EMS) products. The role involves driving product success, defining roadmaps, gathering requirements, and collaborating with cross-functional teams. Key responsibilities include product strategy, requirement gathering, technical understanding, cross-functional collaboration, product development oversight, performance metrics analysis, and customer feedback iteration. The ideal candidate should have 5+ years of product management experience, business process expertise in Quote-to-Order and Subscription Lifecycle Management, strong technical background, and excellent communication skills. ServiceNow offers a competitive base pay, equity, variable compensation, and benefits.

Product Owner

Company: J. J. Keller & Associates, Inc.

Location: Neenah, WI / Remote

Posted Jan 23, 2025

Business System Analyst

Company: cBEYONData

Location: Remote

Posted Jan 24, 2025

cBEYONData is hiring a Business System Analyst with 5+ years of IT experience, preferably in ERP systems like Oracle Financials. The role involves problem diagnosis, customer assistance, and documentation. The candidate must have strong communication skills, a secret clearance, and be committed to equal employment opportunities. cBEYONData is an EEO and Affirmative Action Employer.

Represented Litigation Adjuster (WI, IL) - Remote

Company: Allstate

Location: Remote

Posted Jan 23, 2025

Allstate is seeking a Represented/Litigation Adjuster to handle automobile accident claims involving property damage and bodily injury with attorney/litigation. The role is remote and requires 3+ years of Bodily Injury Claim handling experience. The adjuster will investigate claims, communicate with customers and attorneys, negotiate settlements, and maintain accurate records. Allstate offers a technology bundle, connectivity reimbursement, and competitive compensation. The company values diversity and inclusivity, and encourages employees to challenge the status quo.

Product Marketing Manager, Startups

Company: Stripe

Location: Remote

Posted Jan 24, 2025

Stripe is seeking an experienced product marketer to shape the roadmap, drive launches, and grow adoption of Stripe products for startups. The role involves developing messaging and positioning, crafting narratives, and engaging teams across sales, campaigns, demand generation, and product to drive awareness, pipeline, and revenue. The ideal candidate should have 7+ years of product marketing experience, preferably in B2B settings, and a strong focus on creating incredible customer experiences. They should be able to leverage data, work with senior executives, and have a builder mentality with a bias to action.

Data Solutions Analyst

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking a Data Solutions Analyst/Senior Data Solutions Analyst to work with USRM Finance and FP&A teams. The role involves partnering across finance teams to deliver a modernized planning, forecasting, and budgeting platform. The successful candidate will help define and execute next-generation financial planning and analysis (FP&A) tools and processes, collaborating with various US-based development teams. Key responsibilities include managing projects for system enhancements, collaborating with stakeholders for process efficiency, and developing business processes with solutions for requirements management. The role requires a Bachelor's degree, 3-5 years of related experience, and proficiency in Office365, PowerBI, SAS, SQL, or data analytics. Experience with Anaplan is preferred. The position offers opportunities for continuous learning, innovation, and career growth.

Solutions Engineer

Company: NAVEX

Location: Remote

Posted Jan 24, 2025

NAVEX Global, an industry leader in integrated risk and compliance software, is seeking a driven Solutions Engineer. The role involves creating engagement opportunities, supporting revenue generation, and helping customers realize the value of NAVEX's solutions. The company offers career growth, competitive pay, wellbeing programs, and a meaningful purpose. NAVEX fosters an inspiring culture with industry leadership, life flexibility, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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