Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Senior Capacity Planner

Company: Ensono

Location: Remote

Posted Jan 23, 2025

The job posting is for a senior-level role requiring extensive mainframe experience, including z-series, zos operating system, JCL, and SAS. The role involves managing multiple projects, client onboarding, and outmigration project support. The candidate should possess strong analytical modeling skills, understanding of SMF data flow, and proficiency in Microsoft Office. The role also requires mentoring, technical consultation, and defining automation solutions. Ensono, the employer, offers benefits such as unlimited paid days off, health plan options, 401k with company match, and flexible work schedule. The estimated annual pay scale is $80,000 to $148,000.

Senior Product and Partnerships Communications Manager - (Canada)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Product & Partnerships Communications Manager. This role involves leading the development and execution of a comprehensive communications strategy to elevate Samsara's product portfolio, with a focus on AI solutions. The ideal candidate will have 10+ years of experience in communications, public relations, or marketing, with a focus on product communications, partnerships, or B2B communications. They will craft clear, engaging, and persuasive messaging for different audiences, position key executives as thought leaders, and collaborate with cross-functional teams. The role offers the opportunity to work in a high-growth environment with a vibrant culture, and the compensation package is competitive and market-aligned.

Customer Success Manager, Enterprise (Canada)

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

The job description is for a Customer Success Manager (CSM) role with a strong focus on customer satisfaction and retention. The ideal candidate should have extensive experience in enterprise SaaS product support, particularly in building and maintaining executive-level relationships. Key responsibilities include serving as the 'voice of the customer', delivering business reviews, increasing customer adoption of platform features, maintaining product knowledge, building strategic relationships, planning account success, collaborating across functions, and managing risks. The role requires strong technical, analytical, and communication skills, with proficiency in case management systems and CRMs. Fluency in French is a plus, and a degree in Computer Engineering/Computer Science or similar work experience is required.

Senior Product Manager - Security, Compliance, Trust

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Senior Product Manager to drive the vision for its platform security capabilities. The role involves owning and evolving foundational security capabilities, collaborating with engineering teams, and partnering with stakeholders across the US and Europe. The ideal candidate should have a strong technical understanding, a proven track record of delivering results, and excellent communication skills. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Advanced Lead Engineer -FPGA Design

Company: GE Aerospace

Location: Grand Rapids, MI / Remote

Posted Jan 23, 2025

Data Architect (AWS, Azure, GCP)

Company: CapTech

Location: Columbus, OH / Remote

Posted Jan 23, 2025

CapTech is a company of skilled professionals who help clients grow successful businesses by leveraging data, systems, and innovation. They offer a range of services including data architecture, where Data Architects match business goals with technologies, improving data use and effectiveness. The role involves assessing data management technologies, formulating strategic plans, and collaborating with stakeholders. Qualifications include 5+ years of experience with various data management technologies, proficiency in SQL, Python, and modern data architecture concepts. CapTech also offers comprehensive benefits, including flexible work arrangements, learning & development programs, mental health support, and fertility coverage.

Senior Field Event Marketing Manager - Public Sector - (Dallas, TX)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced marketing professional for a top-notch team. The role involves planning, executing, and measuring events and programs for the Public Sector business, targeting Education and Government audiences. The ideal candidate should have 8+ years of relevant experience, strong project management skills, and the ability to work cross-functionally. The position offers the opportunity to impact industries crucial to our global economy, with a focus on safety, efficiency, and sustainability. Samsara values career development, encouraging rapid growth in a hyper-growth environment.

Senior Field Event Marketing Manager - Public Sector - (Miami, FL)

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced marketing professional for a top-notch team. The role involves planning, executing, and measuring events and programs for the Public Sector business, targeting Education and Government audiences. The ideal candidate should have 8+ years of relevant experience, strong project management skills, and the ability to work cross-functionally. The position offers the opportunity to impact industries crucial to our global economy, with a focus on safety, efficiency, and sustainability. Samsara values career development, encouraging rapid growth in a hyper-growth environment.

Back End C# .NET Software Engineer (mid-level)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a mid-level C# .Net Back End Software Engineer. The role involves the full software development lifecycle, including design, development, testing, deployment, monitoring, and maintenance. The ideal candidate should have 3-5 years of experience in software engineering, proficiency in C# .Net and Azure Cloud, understanding of RESTful APIs and microservices architecture, and experience with building data ingestion and API integration. Knowledge of TDD, BDD, and writing unit tests is required. The company offers competitive remuneration, healthcare benefits, and a mission-driven work environment focused on making the world healthier, cleaner, and safer.

CTM, FSP, EMEA

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Clinical Trial Manager (CTM) in their Functional Service Provider (FSP) team to function as a client-embedded Unblinded Monitoring Manager. The role involves overseeing CRO/monitoring aspects related to unblinded IMP management of assigned clinical studies from start to finish. Key responsibilities include participating in study kick-off and team meetings, ensuring CRO unblinded activities comply with trial plans and regulations, leading and guiding unblinded activities, reviewing and approving Master Site Blinding Plans, and maintaining TMF documents. The ideal candidate should have excellent communication skills, knowledge of ICH-GCP, experience with clinical study tools, a Bachelor's or University degree in a relevant field, and at least 5 years of Clinical Operations experience. Thermo Fisher Scientific values employee wellbeing and offers a supportive work environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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