Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Regulatory Affairs Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The North American Regulatory Affairs Lead (RAL) is responsible for providing innovative regulatory solutions and expertise to support product development. This role involves strategic intelligence, guidance, and ensuring client deliverables meet regulatory requirements. The RAL acts as a liaison with internal and external clients, overseeing the preparation and submission of regulatory documentation. Essential functions include supporting documentation preparation, coordinating client deliverables, liaising with clients, and independently assessing sponsor regulatory needs. The role requires strong communication, negotiation skills, and a basic understanding of global/regional/national country requirements and regulatory affairs procedures.

Senior Staff Application Engineer

Company: Equinix, Inc

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Sr Manager, Human Predictive Genomics TSS

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Manager, Technical Product Specialist Human Predictive Genomics (HPG). The role involves leading the HPG Technical Sales Specialist (TSS) team, growing market presence in Human Genomics, and winning new accounts. The successful candidate will develop strategic sales plans, expand market reach, drive sales performance, strengthen customer relationships, and demonstrate outstanding leadership. Key responsibilities include implementing commercial strategies, maintaining forecasting processes, working closely with Micro Array business functions, and ensuring comprehensive product knowledge. The ideal candidate will have a Bachelor's Degree in a related field, 10+ years of sales experience, and a proven track record of leading sales teams and driving employee engagement.

Biosciences Sales Development Program Representative - Eastern Region

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The Sales Development Program (SDP) within the Biosciences Division (BID) is designed to advance the careers of high-potential individuals with laboratory, sales, and customer-facing experience. The program prepares participants for immediate territory management roles within the organization. It involves commercial and product training, job shadowing with salespeople and subject matter experts, and partnership with dedicated leaders and mentors. Candidates should have a Bachelor's in Life Sciences, 3+ years of work experience in a research laboratory and/or sales, and a relevant scientific background. The program offers comprehensive compensation and benefits, including a competitive hourly pay range, variable annual bonuses, and a Total Rewards package with medical, dental, and vision plans, retirement programs, and more.

Zendesk CRM Developer

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Senior Zendesk Developer to build and scale their global customer and technical support ticketing solution. The role involves designing, configuring, developing, testing, and deploying Zendesk projects, collaborating with various teams, and driving technical design and best practices. The ideal candidate will have 5+ years of software development experience, 2+ years on Zendesk, and expertise in Python, JavaScript, and a public cloud platform. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Advisory Solution Consultant

Company: ServiceNow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and collaborating with product management. The ideal candidate should have proficiency with the ServiceNow platform, territory management skills, and the ability to travel as necessary. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Oversight Directors - Cardio/General Medicine (CVGM Team)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team for the EMEA region. The role can be fully remote, office, or hybrid. The candidate should have recent experience in full-service clinical trials, specifically in areas such as Cardiovascular, GI, Nephrology, Rare Disease, Diabetes, Obesity, Dyslipidemia Immunology, Dermatology, Woman's Health, Cell & Gene Therapy, CAR-T, Immunology, RA, Biosimilars, and GI (inclusive of UC/CD). The role involves strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. The ideal candidate should possess comprehensive therapeutic area knowledge, excellent communication skills, leadership abilities, and strong financial acumen.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Toulouse, France / Remote

Posted Jan 23, 2025

Siemens Digital Industries Software is seeking a Support Account Manager to ensure an exceptional customer experience. The role involves engaging with major accounts, understanding their business and technical drivers, and architecting appropriate solutions. The manager will act as a single point of contact for support activities, oversee technical resources, and manage escalations. Qualifications include technical consulting experience, IT project management, and knowledge of Siemens software products. Excellent communication skills and the ability to manage multiple priorities are required. Siemens offers a comprehensive reward package and values diversity.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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