Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Associate General Counsel, Corporate and Securities

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

Abnormal Security's Legal Department is seeking a senior corporate and securities attorney to report directly to the Chief Legal Officer. The role involves handling a wide range of corporate, securities, and compliance matters, with an initial focus on preparing the company for a potential Initial Public Offering (IPO). Key responsibilities include leading the legal aspects of the company's public company readiness process, managing post-IPO filings, developing and implementing internal policies, collaborating with various teams, and ensuring compliance with securities laws. The ideal candidate should have a JD, US law degree, and bar admission in good standing in at least one US state, with a minimum of 10 years of relevant experience, including significant experience in corporate and securities law at a national law firm and at least 2 years in-house at a publicly traded technology or B2B SaaS company. Deep knowledge of SEC rules and regulations, strong communication skills, and the ability to work effectively in a fast-paced environment are required. The base salary range is $290,000—$320,000 USD.

IRT Client Oversight Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an IRT Client Oversight Manager in the EMEA region. The role involves overseeing interactive response technology for global clinical trials, ensuring project compliance, coordinating with internal teams, and representing the department in audits. Key responsibilities include developing study plans, participating in training, and building strong client relationships. The ideal candidate should have a Bachelor's degree, 8+ years of relevant experience, and excellent communication and leadership skills. The position is fully remote and requires flexibility to support US East Coast time.

Director, Inspire Value Financial Services

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a strategic leader for their consulting team. The role involves driving pipeline expansion, mentoring a team, and fostering a collaborative environment. The ideal candidate will have extensive experience in management consulting, technology sector, and executive forums. They should be a master storyteller, able to inspire teams and solve complex problems. The position offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

Service Integration Leader

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 23, 2025

Kyndryl is seeking a Service Coordinator to manage IT services, ensuring timely resolution of customer issues and maintaining constant communication. The role involves coordinating service requests, documenting procedures, and monitoring SLAs. The ideal candidate should have at least 5 years of IT experience, expertise in incident, problem, and change management, and strong customer service skills. Kyndryl offers opportunities for career growth, diverse work environment, and comprehensive benefits.

Senior Manager, HRIS & People Operations

Company: Pie Insurance

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Pie Insurance is dedicated to empowering small businesses by making commercial insurance affordable and user-friendly through technology. The company values diversity and entrepreneurship, as reflected in its team and operations. The Senior Manager, People Operations plays a crucial role in leading the People Team, managing HRIS (Workday), and ensuring alignment with business needs and HR technology trends. Responsibilities include system administration, configuration, integration, project management, continuous improvement, training, end-user support, data integrity, compliance, and team management. The ideal candidate should have a Bachelor's Degree, 4-6 years of HRIS or People Operations experience, and proficiency in Workday. Pie Insurance offers competitive compensation, benefits, and a flexible work environment, emphasizing its commitment to equal opportunity and employee well-being.

Principal Incident Response Analyst

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

At Atlassian, the Principal Incident Response Analyst is a crucial role based in the US, responsible for maintaining data and network security. The role involves developing incident response tools, managing security incidents, and advancing the company's security posture. The ideal candidate should have extensive information security experience, strong problem-solving skills, and excellent communication abilities. At Atlassian, teamwork, innovation, and dedication are valued. The role includes leading the region's incident response team, coordinating across teams during incidents, coaching team members, and staying updated on security trends.

RFP Analyst

Company: Arcadia

Location: Remote

Posted Jan 23, 2025

Arcadia is hiring an RFP Analyst to manage and respond to complex Requests for Proposals (RFPs). The role involves overseeing the full lifecycle of RFP responses, ensuring alignment with Arcadia's strategic goals, and working closely with cross-functional teams. The ideal candidate should have a proven ability to navigate challenging RFP requirements, synthesize input, and produce persuasive proposals. Success in this role includes developing a foundational understanding of Arcadia's product suite, building relationships with key SMEs, and contributing to RFP projects. In 12 months, the RFP Analyst will independently manage the end-to-end RFP process, improve content quality, and serve as a go-to resource for RFPs and sales support.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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