Customer Experience Jobs in USA

572,886 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Software Engineer L4/L5 - Data and Feature Infrastructure, Machine Learning Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company leverages machine learning and artificial intelligence to personalize content recommendations, optimize content slate, and improve various business initiatives. They are seeking to build a next-generation ML data and feature platform to improve the productivity of ML practitioners and enable sharing of datasets across various ML domains.

Jr. Customer Support Engineer

Company: PolicyFly

Location: USA

Posted Nov 17, 2025

PolicyFly is modernizing specialty insurance with automation and intuitive design. The job offers hands-on technical experience in customer-facing configurations, scripting, and system improvements, with growth opportunities into leadership roles and expertise in insurance workflows.

Strategic Operations Program Manager

Company: iRhythm

Location: USA

Posted Nov 17, 2025

iRhythm is a leading digital healthcare company that creates trusted solutions for detecting, predicting, and preventing disease. The company combines wearable biosensors, cloud-based data analytics, and proprietary algorithms to deliver clinically actionable information. iRhythm is looking for a Senior Project Manager to lead large-scale cross-functional projects, drive operational excellence, and collaborate with diverse teams to deliver strategic initiatives.

AI Image Processing Specialist - Qualified Pipeline

Company: Data Meaning

Location: USA

Posted Nov 17, 2025

Data Meaning is a leading Business Intelligence and Data Analytics consulting firm seeking an AI Image Processing Specialist to innovate product image automation for retail clients. The role involves developing AI-driven processes for image transformation, collaborating with clients, and staying updated with AI advancements.

Lead Product Manager

Company: Green Dot Corporation

Location: USA

Posted Nov 17, 2025

Green Dot is seeking talented professionals across the United States to join their team in developing smart money management and payment solutions. They are transitioning to a permanent Work from Anywhere model to attract top talent and promote a strong company culture. The Lead Product Manager role involves designing and driving end-to-end product planning and execution for partner products and services, with a focus on migrating a partner platform from on-prem to cloud.

Technical Director - Internal Game Studio (ISX2)

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is seeking a Technical Director to lead a new transmedia gaming experience on their CloudGaming platform. The role involves assembling and managing a world-class engineering team, making technology decisions, and ensuring alignment with Netflix's platform technologies. The company values integrity, excellence, respect, inclusion, and collaboration.

Sales Manager - Entertainment Portfolio

Company: screenrant

Location: USA

Posted Nov 17, 2025

Valnet's Screen Portfolio is seeking a dynamic Sales Manager with a strong background in ad sales for publishing networks and industry connections. The role involves developing sponsorship opportunities, lead generation, sales presentations, negotiations, and building long-term relationships with key decision-makers in the entertainment industry.

Machine Learning Scientist (L5) - Content and Studio

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Studio Production team within Data Science and Engineering develops analytics and machine learning tools to support decision-making in content finance and production planning. They are seeking an experienced ML scientist to build ML solutions for self-service analytics of structured and unstructured data.

Associate Sales Consultant

Company: Finalsite

Location: USA

Posted Nov 17, 2025

Finalsite is a community relationship management platform for K12 schools, offering websites, communications, mobile apps, enrollment, and marketing services. The Associate Sales Consultant role involves securing new sales, cross-selling, and upselling to existing clients, with a focus on the K12, charter, and independent schools market.

TV UI Engineer (L5) - Games Player Experiences

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix seeks a senior TV UI engineer to innovate Game Player experiences, emphasizing collaboration, accessibility, and inclusive culture. The role involves building scalable, performant code and driving cross-functional initiatives.

Data Scientist (All Levels)

Company: KoBold Metals

Location: USA

Posted Nov 17, 2025

KoBold Metals is a leading AI-driven mineral exploration company that has made significant discoveries with less capital than the industry average. They are seeking a Data Scientist to build predictive models and apply scientific computing methods to accelerate the discovery of critical battery metals.

Sr. Consultant Change Management

Company: phData

Location: USA

Posted Nov 17, 2025

The role of a Senior Change Management Consultant in the Advisory Practice involves partnering with clients to drive successful adoption of data-driven and AI-enabled solutions. The consultant will develop and execute change management strategies, work closely with clients to design communication and training programs, and manage organizational resistance to ensure sustainable change. The ideal candidate should have 4+ years of experience in change management, strong technical understanding, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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