Customer Experience Jobs in USA

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Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Revenue Ops Analyst

Company: Runway

Location: USA

Posted Jan 08, 2025

The company is seeking a Revenue Operations Analyst with a blend of technical and analytical skills. The role involves CRM system management, data analysis, reporting, and ensuring financial integrity. The ideal candidate should have experience in sales operations, billing, and Salesforce administration. Proficiency in CRM systems, revenue recognition standards, and advanced Excel skills are required. The salary range is $110,000 - $140,000.

Controller

Company: Signature Analytics

Location: USA

Posted Jan 08, 2025

Signature Analytics is a growing firm seeking an experienced Controller with expertise in communication, leadership, client relationship management, financial statement audit preparation, and strategic thinking. The ideal candidate will thrive in a fast-paced environment, adapt quickly to new situations, and demonstrate the impact of recommendations and solutions. Qualifications include 8+ years of accounting experience, a Bachelor's degree in Accounting, and CPA, CMA, or MBA designation. The firm offers a fully remote workforce, career development programs, competitive salaries, and excellent benefits.

Accounting Manager

Company: Signature Analytics

Location: USA

Posted Jan 08, 2025

Signature Analytics is a growing firm seeking an experienced Accounting Manager. The role involves managing accounting functions, improving business performance, and fostering a culture of innovation. Key skills required include problem-solving, communication, time and project management, leadership, client relationship management, and innovative thinking. The company offers a remote working opportunity, career development programs, competitive salaries, and excellent benefits. The estimated salary range is $100,000 - $115,000 annually.

Partnerships Manager

Company: Salesmsg

Location: USA

Posted Jan 08, 2025

Salesmsg is a fast-growing startup that believes conversations are good for business, offering a scalable platform for two-way texting conversations. They prioritize their customers' success and have been named one of the fastest-growing private companies in America for three consecutive years. The company values people first, remote work, exceptional SaaS products, unlimited time off, and continuous improvement. They are seeking an experienced Partner Development Manager to develop and execute strategies for expanding Salesmsg's reach through meaningful and profitable partnerships.

Staff - Machine Learning Engineer

Company: Twilio

Location: USA

Posted Jan 08, 2025

Twilio is seeking a Staff Machine Learning Engineer to join their Customer and Developer Experience Platform Team. The role involves leading the development of AI and ML solutions for Twilio's next-gen communications platform, designing and implementing scalable ML models, and exploring AI-driven personalization and predictive analytics. The ideal candidate should have 5+ years of hands-on experience in engineering, 2+ years in AIML systems, and expertise in NLP and conversational AI. The role is remote but not eligible for hiring in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Twilio offers competitive pay, generous time-off, healthcare, and a retirement savings program.

Scaled Customer Success Manager

Company: Red Canary

Location: USA

Posted Jan 08, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer market-defining technology and expertise to prevent breaches and set a new standard for partnership in the industry. The company values doing what's right for the customer, being kind and authentic, delivering great quality, and being relentless. They are seeking a proactive and customer-focused Scaled Customer Success Manager to help customers optimize their use of the Red Canary portal, ensure successful product adoption, and provide exceptional support. The role involves managing incoming requests, troubleshooting issues, offering guidance, conducting proactive outreach, and empowering customers with knowledge. The base salary for this role is $75040 - $80000 per year, with total estimated on-target earnings of $93800 - $100000. Red Canary fosters a culture of authenticity and offers a rich benefits program to its full-time team members.

Sr. Front End Developer

Company: G-P

Location: USA

Posted Jan 08, 2025

GP is a global employment platform that empowers businesses to expand into 180+ countries, offering opportunities for global success. The company values its diverse and remote-first teams, providing them with flexibility, autonomy, and support for personal growth. GP's SaaS-based platform enables customers to hire globally without setting up entities or subsidiaries. The company is seeking experienced SaaS enterprise software developers with a passion for automation and innovation to design and develop high-performing cloud-based software products. The role involves collaborating with stakeholders, advocating for modern agile methodologies, and contributing to the evolution of the SDLC and tech stack.

Senior Content Editor

Company: Apollo.io

Location: USA

Posted Jan 08, 2025

Apollo is hiring a Senior Content Editor to join their content marketing team. The role involves creating high-ranking content, building a contributor program, and optimizing content for SEO. The ideal candidate should have extensive experience as a writer, editor, or content creator, with at least 3 years in a relevant marketing role. They should also have a portfolio of extraordinary content, experience with marketing tools, and a track record of driving meaningful results. The role includes managing freelance writers, collaborating with growth and demand gen teams, and creating an editorial board of sales experts.

Senior Integration Partner Manager

Company: Deputy

Location: USA

Posted Jan 08, 2025

Deputy, a global SaaS workforce management company, is seeking a Senior Integration Partner Manager to develop, manage, and scale product partnerships, focusing on integrations. The role involves creating business cases for new integrations, managing longtail ISV partners, and serving as an internal advocate for partner and revenue teams. The ideal candidate will be located in the Pacific PT time zone and work closely with the Product Management Office. Deputy offers a competitive salary range of $95,000 to $101,370, along with comprehensive employee perks such as company share options, a 401k plan, health benefits, and a flexible remote-first work policy.

Director - Product Design

Company: BEDI Partnerships

Location: USA

Posted Jan 08, 2025

Udemy is seeking a seasoned UX product designer with 10+ years of experience in web and mobile design, and 5+ years of leadership experience. The role involves leading the design team for the next version of the Udemy Consumer Experience, focusing on mobile reimagination. The candidate will collaborate with various teams, mentor junior designers, and contribute to design processes and project planning. Udemy values diversity and inclusion, offering comprehensive benefits including medical, dental, vision, life insurance, and more. The company culture encourages continuous learning, experimentation, and a commitment to revolutionizing learning.

Corporate Communications Manager

Company: Eventbrite, Inc.

Location: USA

Posted Jan 08, 2025

Eventbrite, a global events marketplace, is seeking a seasoned corporate communications manager for a remote position. The role involves developing and executing strategic communication plans, managing media relations, and coordinating with various departments. The ideal candidate should have 6+ years of corporate PR experience, preferably in tech communications, and strong media relations skills. They should be an expert wordsmith, agile project manager, and possess a 'make it happen' attitude. Bonus points for startup or global organization experience, knowledge of the live experiences industry, and strong relationships with music tech and business reporters.

Senior Accountant

Company: Signature Analytics

Location: USA

Posted Jan 08, 2025

Signature Analytics is a growing firm seeking an experienced Senior Accountant. The ideal candidate will have problem-solving skills, strong communication, project management, client relationship management, and innovative thinking. They should thrive in a fast-paced environment, adapt quickly to new situations, and balance clients across various industries. The company offers a fully remote workforce, career development programs, competitive salaries, and excellent benefits. The estimated salary range is $80000 - $90000 annually.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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