Customer Experience Jobs in USA

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Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Director, Commercial Planning

Company: OLIPOP

Location: USA

Posted Dec 27, 2024

Olipop is a startup offering a delicious, affordable tonic made with prebiotics, botanicals, and natural plant fiber to support digestive health. They are committed to providing an alternative to soda and delivering leading-edge health benefits to mainstream consumers. The company values personal development, diversity, and inclusion. They are seeking a Director of Commercial Planning to drive their commercial strategy and planning process.

Sr Manager, Salesforce Data Operations

Company: GitLab

Location: USA

Posted Dec 27, 2024

The text is a job description for a Sr Manager of Salesforce Data Operations at GitLab. The role involves leading and managing teams, automating Salesforce account hierarchies, promoting data quality, cross-functional collaboration, and managing team performance. The candidate should have strong knowledge of third-party data providers, Salesforce hierarchy management, GTM Rules of Engagement, and experience in strategic thinking, data analysis, and communication.

Finance Specialist

Company: TRAILS

Location: USA

Posted Dec 27, 2024

TRAILS is a rapidly growing school-based mental health solutions organization seeking a Finance Specialist to maintain financial health and stability. The role involves payroll validation, accounts receivable, and process improvement. The organization is committed to equity and diversity, and offers a comprehensive benefits package.

Product Marketing Lead, Competitive Intelligence

Company: Gomotive

Location: USA

Posted Dec 27, 2024

Motive is a company that provides a single system for safety operations, finance teams, and fleet-related spend management. They serve over 120,000 customers across various industries and are looking for a Product Marketing Lead with competitive intelligence experience to drive effective product positioning and enablement strategies.

Financial Planner

Company: BMO Financial

Location: USA

Posted Dec 27, 2024

BMO is offering a Virtual Financial Planner position in Québec with a starting salary of $55,000 and potential upward commission. The role requires a certified Financial Planner with the Institut de planification financière. Strong verbal and written language skills in French and English are required. The candidate will provide financial and investment planning, determine client needs, and engage with customers to grow BMO's business.

Tax Prep Specialist

Company: Omni Interactions, Inc.

Location: USA

Posted Dec 27, 2024

This is an opportunity for a college graduate with a minimum of 2 years experience in US tax principles to work remotely as a Tax Analyst for Omni. The role involves tax preparation, client collaboration, timely responses, extensions and estimates, and ad hoc projects. The requirements include a personal computer with 8GB RAM, high-speed wired internet, valid antivirus software, and a Windows 10 or Windows 11 operating system.

Senior Events Manager

Company: Ironcladhq

Location: USA

Posted Dec 27, 2024

Ironclad is a contract lifecycle management platform used by innovative companies like L'Oréal, Staples, and Mastercard. It helps accelerate contracting, maintain compliance, and turn contracts into operational business intelligence. Ironclad is a leader in the Forrester Wave for Contract Lifecycle Management and has been recognized as a Fortune Great Place to Work for four consecutive years. They are looking for a senior event strategy role to plan, organize, and execute in-person events focused on their roadshow and tier-1 events.

Care Manager - Registered Nurse

Company: AmeriHealth Caritas

Location: USA

Posted Dec 27, 2024

This position is a telephonic Care Manager required to reside in the state of South Carolina, with a focus on York, Florence, Darlington, Williamsburg, and Horry counties. The Care Manager II is responsible for managing and coordinating care services and social determinants of health for members with complex health conditions. The role requires strong assessment and communication skills, as well as a working knowledge of ACFC electronic care management platforms and other relevant programs and regulations.

Project Manager

Company: Crowd Favorite

Location: USA

Posted Dec 27, 2024

Crowd Favorite is a digital agency specializing in enterprise-grade digital strategy and elite Open Source development. They focus on understanding their clients' businesses and connecting financial and operational obstacles to world-class digital strategy, web development, and digital support services. The company values creating a rewarding workplace with ongoing commitment to empower employees to solve challenges, seize opportunities, and build a career they love. The Project Manager role involves leading and managing projects, client communication, strategic project leadership, resource planning, risk management, scope documentation control, team collaboration, quality assurance, sales and marketing support, documentation and asset management, and performance monitoring.

Marketing Manager

Company: Nava

Location: USA

Posted Dec 27, 2024

Nava Benefits is a fast-growing benefits brokerage using technology and expertise to lower costs, delight employees, and augment HR teams. They aim to fix healthcare in America, starting with employer-provided healthcare. Backed by leading investors, Nava is an ambitious team transforming the $50B/year benefits brokerage industry. They are looking for a marketing role to drive user acquisition and engagement through diverse channels.

DevOps Engineer, Observability and Data Visualization

Company: Paxful

Location: USA

Posted Dec 27, 2024

Paxful is a global marketplace connecting over 14 million users across 140+ countries for borderless peer-to-peer cryptocurrency transactions. They offer a reliable and secure platform with over 500 payment methods. The DevOps Principal Engineer role requires deep expertise in cloud infrastructure, security, and monitoring tools to ensure reliability, scalability, and compliance for Paxful's cryptocurrency services.

Staff Accountant

Company: Serve Robotics

Location: USA

Posted Dec 27, 2024

Serve Robotics is revolutionizing urban mobility with their personable sidewalk robot, designed for commercial deliveries and benefiting local businesses. The company, founded by tech industry veterans, is solving real-world problems using robotics, machine learning, and computer vision. They are seeking talented individuals to grow robotic deliveries from a novelty to an efficient ubiquity.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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