Customer Experience Jobs in USA

572,940 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Senior Systems Software Engineer - Firmware Engineering

Company: Spot AI

Location: USA

Posted Dec 21, 2024

Spot AI is a fast-growing video AI company with a mission to transform standard cameras into powerful AI tools for safety, security, and operations. They have processed over 1 billion hours of video and are challenging the $30 billion video surveillance market with a plug-and-play camera-agnostic solution. The company has attracted almost $100 million in investment from top venture firms and is looking for like-minded builders with a high-performance mindset.

Football Writer

Company: The Athletic Media Company

Location: USA

Posted Dec 21, 2024

The Athletic is seeking a freelance football data writer with at least 4+ years of experience in sports journalism to support its expanding betting vertical. The role involves writing, editing, and publishing preview and explainer articles, integrating betting odds, analyzing matches, and collaborating with senior editors. Ideal candidate should have an expert knowledge of football, a journalism degree, and be flexible and collaborative.

DevSecOps Engineer

Company: Oddball

Location: USA

Posted Dec 21, 2024

Oddball is seeking a DevSecOps Engineer to work on a pivotal Federal program that positively impacts millions of Americans daily. The ideal candidate should have experience with AWS CloudWatch Logs, AWS S3, and Agile software development. They must be a US citizen, able to work domestically, and attain a low-level security clearance. Oddball is an Equal Opportunity Employer and offers competitive compensation.

Senior Product Manager - Billing Platform

Company: Grow Therapy

Location: USA

Posted Dec 21, 2024

The role involves creating a game-changing payments experience for therapy, building technology to improve the therapy experience, and working closely with other teams to meet revenue cycle goals. The salary range is $160,000 to $210,000. The requirements include 5+ years of product management experience in healthcare billing, technical expertise, collaboration skills, user empathy, adaptability, teamwork, and self-motivation.

Video Editor

Company: Truv

Location: USA

Posted Dec 21, 2024

Truv empowers financial firms to underwrite with confidence by providing a frictionless and secure infrastructure that connects financial institutions and background screeners to 45+ payroll providers. The company believes in faster turnarounds and greater financial opportunities for both B2B and B2C audiences. They are looking for a skilled video editor to transform their video marketing with polished case studies, product showcase videos, training materials, and social media content.

Construction Manager - Global Real Estate

Company: Lime

Location: USA

Posted Dec 21, 2024

Lime is seeking a Manager of Global Warehouse Construction to join their Global Warehouse Operations team. The role involves managing and overseeing all capital construction projects, collaborating with local teams, and ensuring code compliance. The individual hired will be based in the US, with a preference for those living within one hour of a Lime warehouse on the East Coast. The role is primarily remote but requires regular visits to warehouse locations.

Manager – Demand Generation

Company: BPM LLP

Location: USA

Posted Dec 21, 2024

BPM is a forward-thinking accounting firm offering modern solutions to businesses worldwide. They focus on comprehensive assurance, tax, and consulting services for clients. BPM values diversity, inclusivity, and flexibility, providing meaningful careers and an integrated lifestyle for employees. They are seeking a Demand Generation Manager to drive growth through outbound marketing efforts.

Lead Frontend Engineer

Company: dscout

Location: USA

Posted Dec 21, 2024

Dscout is a fast-growing Series C-funded company seeking a Frontend Lead Software Engineer to build great software with them. They value technical quality, have a collaborative and agile environment, and work on a fast-paced project. The role involves leading the team's growth and the evolution of their tech. They use Apollo Client, TypeScript, and a design system for frontend development. The company also has a builder and analysis interfaces for researchers to manage and view data.

Staff Product Manager - Reddit Profiles

Company: Reddit

Location: USA

Posted Dec 21, 2024

The Reddit Pro team is a hub connecting consumers and power users on Reddit, with a mission to help brands, organizations, and power contributors thrive on Reddit. As the Staff Product Manager, you will lead the development of a holistic strategy for Reddit Profiles, focusing on self-expression, storytelling, and reputation building. The role requires setting a bold vision, driving execution, and collaborating across various teams. Key responsibilities include defining a vision for Reddit Profiles, developing tools for customization, collaborating with businesses, leveraging data science insights, and prioritizing user safety and privacy.

Technical Content Engineer

Company: Vercel

Location: USA

Posted Dec 21, 2024

Vercel, a company that provides a Frontend Cloud for developers, is looking for a Technical Content Engineer to join their team. The role involves creating high-quality content that resonates with a technical engineering audience, working with cross-functional teams, and ensuring the highest quality and value in public messaging. The ideal candidate should have at least five years of experience in a technical writing, developer experience, or related role.

Enterprise Product Manager

Company: Upwork

Location: USA

Posted Dec 21, 2024

Upwork is seeking a Product Manager to join their Enterprise product team. The role involves working with top global companies in a dynamic and expanding field, addressing complex challenges as Upwork explores new ways of working with Enterprise companies. The ideal candidate has 4+ years of product management experience in a fast-paced environment, ideally in the HRTech space, and experience with products that are consumption-driven not just SaaS.

HRIS Analyst - People Technology

Company: Restaurant365

Location: USA

Posted Dec 21, 2024

Restaurant365 is a SaaS company looking for an HRIS Analyst with Workday expertise to optimize and manage HR applications. The ideal candidate is a collaborative team player with a strong understanding of Workday configuration and a passion for solving complex challenges. The role involves developing and optimizing Workday analytics dashboards, managing compensation cycles, collaborating with HR teams, and serving as a Workday SME.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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