Customer Experience Jobs in USA

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Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Senior ML Infra Engineer - Machine Learning Infrastructure & Data

Company: Upwork

Location: USA

Posted Dec 21, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have a powerful platform that enables companies and talent to work together. Last year, more than $38 billion of work was done through Upwork. The Machine Learning Infrastructure and Data team is responsible for architecting and building foundational systems for machine learning. The Senior ML Infra Engineer will play a pivotal role in designing, developing, and maintaining infrastructure components. The annual base salary for this position ranges from $144,000 to $230,000.

Account Executive

Company: DirectDefense

Location: USA

Posted Dec 21, 2024

DirectDefense is a leading cybersecurity firm offering cutting-edge solutions for network security, managed detection and response, and risk management services. As an Account Executive, you will drive new business sales, manage the sales process, and meet or exceed quarterly quotas while developing long-term business relationships and managing your territory.

VP, Clinical Research Science

Company: IMVT Corporation

Location: USA

Posted Dec 21, 2024

The text describes a job posting for a VP Head of Clinical Science at Immunovant Inc. The role involves leading a team of Clinical Research Scientists, contributing to all aspects of drug development, and improving processes in the clinical trial field. The ideal candidate should have an advanced degree in Sciences, at least 15 years of clinical trial experience, and deep knowledge of clinical trial methodology, regulatory requirements, and Health Authority requirements.

Senior Design Manager - Growth Onboarding

Company: HubSpot

Location: USA

Posted Dec 21, 2024

The job posting is for a Design Leader role in HubSpot's Growth Product Line. The role requires candidates to be on the east coast of the US Eastern Time Zone and have strong opinions. The successful candidate will work with product and engineering leaders to create a shared strategy and roadmap for productled customer onboarding. The role involves driving results for customer onboarding in the Free Starter and Pro tiers, building a diverse and inclusive team, and working on productled Growth initiatives that impact bigger systems and multiple product teams.

Product Manager

Company: Planet

Location: USA

Posted Dec 21, 2024

This is a full-time remote position in the United States as a Product Manager on the Platform Product Team. The role involves leading the end-to-end product provisioning process, building and managing scalable systems and workflows, and working closely with various teams to define, optimize, and align processes for product entitlements and access delivery. The goal is to improve internal efficiency, enable scale, and ensure customers quickly access the full value of Planet's products.

Sr Associate - Technology Implementation & Tech Enablement

Company: hims & hers

Location: USA

Posted Dec 21, 2024

The role of Sr Associate Technology Implementation and Enablement involves driving operational effectiveness by identifying and executing strategic initiatives, collaborating with key partners, and optimizing technology solutions. The ideal candidate has 5+ years of experience in operational or product-focused roles, with a focus on healthtech, B2C, or fast-scaling startups. They should have strong communication skills, experience leading cross-functional initiatives, and a data-driven approach to problem-solving.

Fleet Data Analyst

Company: Wing

Location: USA

Posted Dec 21, 2024

Wing is looking for a Fleet Records Analyst to support the development and maintenance of a fleet records management system. The role involves meticulous records and data oversight, working with internal stakeholders to ensure fleet management team can always supply business operations with enough aircraft and ground assets. The analyst will also ensure Wing maintains compliance with fleet regulatory data management and reporting requirements.

Strategic Account Executive

Company: Bishop Fox

Location: USA

Posted Dec 21, 2024

Bishop Fox is a leading professional services firm specializing in offensive security. They aim to build relationships and provide tailored solutions for clients, seeking a Strategic Account Executive to drive sales efforts and manage existing customer relationships. The role involves identifying new business opportunities, expanding market presence, and collaborating with cross-functional teams. The ideal candidate should have 8+ years of proven experience in strategic sales, proficiency in cybersecurity technologies, and the ability to drive enterprise-level account expansion.

Talent Partner

Company: Run Alloy

Location: USA

Posted Dec 21, 2024

Alloy is seeking a Talent Partner on a contract basis to support their growth and building of GTM and engineering teams. The role involves hiring new team members, including sales reps, marketers, engineers, and more. The Talent Partner will have 5+ years of full-cycle GTM and tech recruitment experience, ideally in B2B SaaS with technical products. They will need to have business acumen, agility, organization, a scrappy builder mentality, negotiation skills, and be a team player.

Insights Analyst

Company: Dropbox

Location: USA

Posted Dec 21, 2024

This job description outlines the role of an Insights Analyst in the Customer Analytics team. The role involves building a foundational understanding of customer needs, developing and interpreting customer metrics and operational KPIs, and communicating insights to the business. The role requires exceptional analytical skills, strong collaboration and communication skills, and a passion for customer experience. The responsibilities include leading KPI reporting processes, serving as a thought partner for data in specific CX or product areas, performing analytics deep dives, and partnering closely with CX and CSO leadership to develop an analytics strategy.

Senior iOS Software Engineer - Dash Mobile

Company: Dropbox

Location: USA

Posted Dec 21, 2024

The Role Description for a Senior iOS Software Engineer at Dropbox highlights the importance of enhancing user interaction with digital content through the mobile application. The position offers a significant impact on the Dropbox app, its users, and cross-functional teams. Responsibilities include driving the creation of advanced user-focused features, leading in identifying and fixing complex codebase problems, advocating for best practices, and guiding teams through the development and launch of innovative features. Requirements include a Bachelor's degree in Computer Science, 8+ years of experience, strong engineering skills, and experience leading a team environment.

Data Platform Engineer

Company: Oneapp

Location: USA

Posted Dec 21, 2024

OneOnes mission is to help customers achieve financial progress by creating simple solutions for saving, spending, borrowing, and growing money. Backed by a preeminent fintech investor and the worlds largest retailer, OneOnes Data Platform Engineer role involves designing, developing, and maintaining data infrastructure, including data pipelines and data warehouses. The role requires expertise in Apache Spark, Python, SQL, real-time streaming technologies, and MLOps practices.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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