Customer Experience Jobs in USA

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Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Staff Product Manager - Ranking, Core Experience

Company: Reddit

Location: USA

Posted Dec 20, 2024

The Core Experience team at Reddit is responsible for creating simple and modern experiences that appeal to everyone. They own all major surfaces of Reddit such as the feed, video player, and comments page. The Ranking Foundation team was created to improve the relevance of ranking and recommendations in previously underserved surfaces on Reddit. They are looking for a Staff-level Product Manager to uplevel ranking and recommendations by creating clear strategy and impact-driving roadmaps.

HR Analyst

Company: General Motors

Location: USA

Posted Dec 20, 2024

This role is based remotely but requires occasional in-person meetings in Atlanta, Austin, Detroit, Warren, Pontiac, Milford, or Mountain View. The HR Analyst will work closely with HR CoEs and HR Field teams to deliver actionable business-driven people insights, drive positive employee experience, and improve organizational effectiveness. The role offers a chance to influence talent strategy, help design insights, and be part of a great team. Responsibilities include managing analytics projects, providing ongoing reporting, and developing relationships with stakeholders. The ideal candidate should have 3+ years of client-facing People Analytics or Human Capital Consulting experience and be familiar with HR data, global and country-level data collection processes, and data storytelling.

Product Marketing Specialist

Company: Zepz

Location: USA

Posted Dec 20, 2024

The Role of the Product Marketing Specialist at ZEPZ involves growing user bases, focusing on Remittance products and LatAm audiences, defining product roadmaps, and ensuring strong product-market fit. The role requires experience in PMM, market research, data analysis, and B2C product marketing. Fluency in Spanish is required to serve LatAm audiences.

Staff Software Development Engineer

Company: EDB

Location: USA

Posted Dec 20, 2024

The job description is for a PostgreSQL developer responsible for developing database code, working on software upgrades, and collaborating with project teams. The candidate should have 3+ years of experience, expert programming skills in C, and knowledge of software development under Linux. The ideal candidate should also have general PostgreSQL knowledge, knowledge of Python, distributed databases, and experience with Linux, GitHub Actions workflows, and ETL fundamentals.

Donor Relations Specialist

Company: Mercy For Animals

Location: USA

Posted Dec 20, 2024

Mercy For Animals is seeking a Donor Relations Specialist to join their development team. The role involves ensuring supporters receive the best customer service, responding to donor inquiries, developing digital donor stewardship materials, managing stewardship donation platforms, conducting research on donor relations best practices, and leading special yearly projects for SMS workplace giving and end-of-year fundraising.

Senior Service Operations Analyst

Company: Myriad360

Location: USA

Posted Dec 20, 2024

The text describes a Senior Service Operation Specialist role at Myriad360, focusing on process improvement, operational excellence, and leadership. The ideal candidate should have Six Sigma certification and experience in project management, business analysis, and change management. The role involves driving operational excellence, delivering impactful projects, and fostering a culture of continuous improvement.

Enterprise Account Executive

Company: Upwork

Location: USA

Posted Dec 20, 2024

Upwork is a global workplace platform that connects businesses and professionals. They have seen significant growth in work done through their platform, with over $38 billion last year. They are seeking a result-oriented individual for an Enterprise Sales role, requiring 2+ years of proven success in net new client acquisition and over achievement of sales quota. The role involves selling software, HCM technology, or staffing/recruiting solutions to enterprise clients.

Technical Recruiter - Engineering

Company: Figma

Location: USA

Posted Dec 20, 2024

Figma is looking for an experienced Technical Recruiter to support their engineering organization. The role is a full-cycle capacity position with a focus on top-of-funnel strategy, negotiating, and closing talent. The role is temporary for 12 months and based in the United States. The recruiter will manage full-cycle recruiting processes for various software engineering roles, partner with engineering leaders, and communicate Figmas business and products effectively with candidates.

Payroll Administrator

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 20, 2024

The job posting is for a Payroll Administrator position at American Specialty Health Incorporated. The role involves processing and auditing payroll-related disbursements and reporting, ensuring data integrity, and complying with company policies and government regulations. The position is remote and requires a stable internet connection, a minimum of 50 Mbps download and 10 Mbps upload speed, and the ability to work from home with company-provided technology equipment. The responsibilities include execution of all payroll processing and reporting, managing payroll email inbox, assisting in the development and implementation of automated payroll systems, and applying for registration in states where ASH may hire new employees. The ideal candidate should have an Associates degree in Accounting or 34 years of relevant experience, minimum of 2 years experience with computerized multistate payroll systems, and strong Microsoft Office skills. The company offers a positive work environment, equal opportunity employment, and competitive compensation and benefits.

Senior Product Designer - Payroll

Company: Restaurant365

Location: USA

Posted Dec 20, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They focus on empowering team members, simplifying operations, and improving payroll processes. They are looking for a Senior Product Designer to collaborate on streamlining payroll tasks and creating user-friendly experiences.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: USA

Posted Dec 20, 2024

Grafana Labs is seeking an Enterprise Account Executive to prospect and grow existing business in the Bay Area. The role requires a consultative sales approach, identifying customer needs, and managing the sales pipeline in Salesforce. The OTE compensation range is $280000-$290000.

Senior Content Marketing Manager

Company: User Interviews

Location: USA

Posted Dec 20, 2024

User Interviews is a fully remote team that values remote culture and is proactive about staying connected. They are looking for a Senior Content Marketing Manager to help with data unpacking, researching, writing, editing, and distributing content for UX research professionals and those who do research. The ideal candidate has experience writing for a B2BSaaS audience and is comfortable turning data into narratives. The role involves working with a community, internal resources, and longform and shortform reads on topics that matter to the audience.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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