Customer Experience Jobs in USA

573,031 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Solutions Engineer

Company: NobleAI

Location: USA

Posted Dec 19, 2024

NobleAI is a company that uses ScienceBased AI technology to revolutionize energy workflows, materials development, and chemical designs. They aim to accelerate innovation and reduce costs in developing sustainable technologies and products. The company is seeking a Solutions Engineer with experience in enterprise software, professional services, and a background in Energy.

Salesforce Business Systems Analyst

Company: Gusto, Inc.

Location: USA

Posted Dec 19, 2024

The role of a Senior Business Systems Analyst at Gusto requires 7+ years of experience in supporting Revenue organizations, with a focus on Salesforce. The ideal candidate should have strategic Salesforce ownership, comprehensive knowledge of GTM tools, and a proven track record of designing and supporting large-scale Salesforce solutions. The role involves driving system improvements, managing projects, and collaborating with cross-functional teams to reduce inefficiencies and support Gusto's growth.

Operations Engineer

Company: Pharmacy Data Management, Inc.

Location: USA

Posted Dec 19, 2024

PDMI is seeking an Operations Engineer to manage and optimize processes in Linux and Windows environments. They offer a flexible remote work opportunity, competitive benefits, and a supportive culture. The role requires 3+ years of IT operations or system administration experience with strong Linux skills. PDMI was voted a Best Employer in Ohio for the 4th consecutive year.

Customer Service Representative

Company: Group O

Location: USA

Posted Dec 19, 2024

The job posting is for a Call Center Customer Service Representative responsible for handling customer inquiries and resolving issues. The ideal candidate should have effective communication skills, problem-solving abilities, and a customer-focused mindset. The role involves receiving and responding to customer calls, providing accurate and courteous responses, and maintaining a thorough understanding of the company's products and services. The position requires a high school diploma, basic customer service experience, and strong verbal communication skills. Benefits include medical, dental, and vision insurance, flexible spending accounts, a 401k plan with company match, generous paid time off, and career development opportunities.

Go-To-Market Reporting Analyst

Company: Branch

Location: USA

Posted Dec 19, 2024

Branch is a company that empowers workers with financial freedom by helping companies accelerate payments and providing accessible financial services. They are committed to building and delivering more inclusive, transparent, and frictionless financial products. They value diversity of opinions and working styles, and are looking for a detail-oriented data-driven GTM Reporting Analyst to join their team and help GTM teams make better data-driven decisions.

Partner API Solutions Consultant

Company: Degreed

Location: USA

Posted Dec 19, 2024

The text describes a Partner Solutions Architect role at Degreed, which involves technical support, partner enablement, and API development. The role requires strong technical skills, excellent communication, and a passion for empowering developers and partners. The candidate will also lead the development and certification of the System Integrator program.

Computer Vision Engineer

Company: Trunk%20Tools

Location: USA

Posted Dec 19, 2024

Trunk Tools is an exceptional team of serial entrepreneurs aiming to automate the $13 trillion+ construction industry. They have successfully built and deployed software in construction for 140k+ users and are doubling their team to deploy more agents this year. The company is looking for an MPhil in Computer Science with 5+ years of experience in computer vision to enhance their capabilities in understanding and extracting information from images in the construction domain.

Strategic Alliances Manager

Company: Emburse

Location: USA

Posted Dec 20, 2024

Emburse is a company that aims to improve users' lives and businesses by automating manual tasks and providing tailored solutions for companies of all sizes. They focus on helping CFOs give their employees a simple and amazing experience while ensuring compliance and reducing costs. The company has over 18,000 customers and 12 million users globally. Partner Managers are responsible for identifying, negotiating, and managing strategic alliances to drive distribution and deliver value to both parties.

Sales Recruiting Manager

Company: Pinterest

Location: USA

Posted Dec 19, 2024

The text is about Pinterest's mission to help people find inspiration and create a life they love. They are looking for a Recruiting Manager to lead a team of recruiters and sourcers in hiring sales talent and contributing to their inclusion and diversity efforts. The role involves building a cohesive and efficient recruiting strategy and team, working closely with stakeholders, and using data to improve effectiveness and efficiency.

Platform Product Manager

Company: Pair Team

Location: USA

Posted Dec 19, 2024

Pair Team is a tech-enabled medical group focused on high-risk Medicaid and Duals patients, aiming to connect underserved communities to high-quality care. They have demonstrated success in reducing ED visits and hospital admissions. As a Principal Product Manager, you will play a critical role in building a technology-enabled service to improve healthcare access and outcomes for underserved communities.

Associate Member of Staff, Systems Engineering

Company: MEMX

Location: USA

Posted Dec 19, 2024

MEMX is seeking a curious, driven, and self-motivated engineer to work the 1100pm800am ET shift. The role involves hands-on work in maintaining and improving the platform that powers everything MEMX operates. The solution stack is a mix of open-source and in-house developed solutions. The engineer will be expected to investigate, analyze, and innovate at all levels of the solution stack.

Lead Enterprise Engagement Manager

Company: Rackspace

Location: USA

Posted Dec 19, 2024

The Professional Services team offers a wide range of projects for clients and business partners. The Lead Enterprise Engagement Manager will build relationships, motivate teams, and act as a Scrum Master, orchestrating technical delivery. The role involves managing customer expectations, delivering complex programs, and working with cross-functional teams. The anticipated starting pay range varies by state.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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