Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Product Lead

Company: Private (External)

Location: USA

Posted Dec 08, 2024

The text is a job description for a Product Lead role at GD. The role involves assembling and leading cross-functional teams to drive product development, optimization, and scale. The ideal candidate should have experience in product programs, business development, and partnerships. They should be curious, have excellent follow-through, and be data-driven. The role requires setting vision, defining success, and driving program quality. The candidate will also support fundraising and manage high-performing cross-functional teams.

Manager - Machine Learning Engagement Management

Company: OfferFit

Location: USA

Posted Dec 08, 2024

The Manager ML Engagement Management role is a critical part of OfferFit's growing Implementation team. The ideal candidate should be passionate about technical program delivery, process engineering, and defining strategy. They should also be an expert in developing relationships with customer stakeholders. The role involves owning all phases of OfferFit use case delivery, running design sessions with customers, championing project management excellence, and building relationships with key stakeholders at OfferFit customers. The position offers a base salary range of $146,000 - $160,000 per year, plus eligibility for additional bonuses, commissions, and equity options. OfferFit offers a 100 remote work environment, flexible hours, and a full range of medical, financial, and other benefits.

Manager - Implementation Project Manager

Company: Restaurant365

Location: USA

Posted Dec 08, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They focus on empowering team members, constantly evolving, and aiming for the best in class. The Manager of Implementation Project Managers will lead teams, coach them, and ensure project success. The role requires 3+ years of team leadership experience, implementation management, and knowledge of R365 implementation methodologies. Preferred qualifications include PMP certification, Microsoft certifications, and experience in restaurant industry software implementations.

Principal Software Engineer (Full stack)

Company: G-P

Location: USA

Posted Dec 08, 2024

GP is a global employment platform offering innovative solutions for expanding and growing into 180+ countries. They value creativity, impact, and offer a competitive compensation and benefits package. The role involves driving the technical evolution of their SaaS cloud platform, collaborating with cross-functional teams, and delivering solutions in a cloud-managed and serverless-first platform ecosystem.

Director, Product Management - Margin

Company: Kraken

Location: USA

Posted Dec 08, 2024

Kraken is a mission-focused company with crypto values, aiming to accelerate global adoption of crypto for financial freedom and inclusion. They are seeking a Product Director to lead the development and evolution of their global margin trading product suite.

Senior Product Manager - Learning

Company: Teachable

Location: USA

Posted Dec 08, 2024

The role of a Senior Product Manager on the Learning Team at Teachable involves defining and executing the strategy for learning-focused features and experiences, collaborating with cross-functional teams, and using data-driven insights to optimize learning experiences. The ideal candidate has 5+ years of product management experience, strong data literacy, and a user-centric mindset.

Associate General Counsel - Product

Company: Reddit

Location: USA

Posted Dec 08, 2024

The text is a job description for an experienced product counsel with a law degree and 10+ years of legal experience, preferably with 5+ years in-house. The role involves working closely with Reddit's consumer product and engineering teams to provide legal guidance on various legal issues. The successful candidate should be passionate about collaborating with cross-functional colleagues and working at the cutting edge of law and technology.

Senior Machine Learning Engineer - ML Understanding

Company: Reddit

Location: USA

Posted Dec 08, 2024

This job posting is for a Senior Machine Learning Engineer position at a company that specializes in developing cutting-edge AI solutions for various natural language processing tasks. The role involves designing, developing, and optimizing large language models, collaborating with cross-functional teams, and staying updated with the latest research and advancements in the field.

Director - Information Security

Company: Sprout Social

Location: USA

Posted Dec 08, 2024

Sprout Social is looking to hire a Director of Information Security to join their team. The role requires a data-driven, analytical security leader with experience in cybersecurity principles, industry-standard frameworks, and managing geographically distributed teams. The ideal candidate will have 5+ years of Information Security leadership, 10+ years of experience in Information Security, and 2+ hands-on experience leading and building application security programs. Preferred qualifications include problem-solving and analytical skills, experience with securing modern SaaS-based environments, and familiarity with enterprise security monitoring and orchestration technologies. The role offers a comprehensive onboarding program, regular technical guidance, and opportunities for career growth. The ideal candidate will have a bachelor's degree in Computer Science or a related field and 7+ years of industry experience.

Content Marketing Manager

Company: Cover Genius

Location: USA

Posted Dec 08, 2024

Cover Genius is a Series E insurtech company that protects global customers of the world's largest digital companies. They have been recognized with dozens of awards and are seeking a strategic hands-on Content Marketing Manager to lead and execute their content initiatives.

Lead Product Designer

Company: Level AI

Location: USA

Posted Dec 08, 2024

Level AI is a Series C startup founded in 2019, headquartered in Mountain View, California. They specialize in revolutionizing customer engagement by transforming contact centers into strategic assets using their AI-native platform. The platform leverages advanced technologies like Large Language Models to extract deep insights from customer interactions. Level AI empowers organizations to enhance customer experience and drive growth by providing actionable intelligence. The company is looking for an experienced product designer with a passion for AI technology.

Regional Vice President Enterprise Sales - Growth

Company: Udacity

Location: USA

Posted Dec 08, 2024

Udacity, now an Accenture company, is seeking a Regional Vice President of Enterprise Sales to lead and inspire a team of Enterprise Account Executives in the US. The role involves driving revenue growth through increased renewals and expansion of existing customer accounts. The position is based in the US only, with no relocation or visa sponsorship offered. The successful candidate will create a positive culture, enable the team with skills and tools, leverage enterprise sales experience, cultivate relationships, and accurately forecast and report team metrics.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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