Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Sr. Product Security Engineer

Company: Perforce

Location: USA

Posted Dec 03, 2024

Perforce is a company that values collaboration, creativity, and security. They are looking for a Sr Product Security Engineer to join their team and ensure the security of their products throughout their lifecycle.

National Channel Account Manager

Company: WatchGuard Technologies, Inc.

Location: USA

Posted Dec 03, 2024

The National Channel Account Manager is responsible for building and maintaining a business plan to generate revenue through CDW. The role involves pipeline creation, training, and forecasting, as well as keeping up-to-date knowledge of the industry and competitive posture of the company.

Senior Machine Learning Engineer - Personalization

Company: Spotify

Location: USA

Posted Dec 03, 2024

The SafeandSound team is looking for an experienced ML practitioner to design, build, and ship ML solutions for safety in Spotify's personalization products. The role involves collaborating with cross-functional teams and promoting best practices in ML systems development.

Director of Product

Company: Red Cell Partners

Location: USA

Posted Dec 03, 2024

Hunted Labs is seeking a Director of Product Management to drive the vision strategy and execution for a category-defining AI-powered software supply chain security platform. The role requires an entrepreneurial mindset, strong technical expertise, and a proven ability to lead teams in fast-paced startup environments.

Sr. Manager - TV Marketing

Company: hims & hers

Location: USA

Posted Dec 03, 2024

The job posting is seeking a Senior Manager to join the Brand Channel Marketing team at Hims amp Hers. The role involves managing campaigns in broadcast and streaming TV, working closely with various teams to drive marketing initiatives and achieve high-impact results.

Senior Payroll Analyst

Company: Grafana Labs

Location: USA

Posted Dec 03, 2024

Grafana Labs is looking for a Senior Payroll Analyst to join their Finance team. The role involves overseeing multistate payroll functions, preparing payroll data, and working closely with other teams. The company offers a competitive compensation range and benefits.

Director of Marketing

Company: Bankjoy

Location: USA

Posted Dec 03, 2024

Bankjoy is a FinTech startup seeking a Director of Marketing to build a world-class marketing department. The role involves developing a comprehensive marketing strategy, building a high-performing marketing team, and driving demand generation and lead acquisition.

Manager - Revenue Accounting

Company: GitLab

Location: USA

Posted Dec 03, 2024

The job posting is for a Revenue Accounting Manager position at GitLab. The role involves reviewing and approving accounting for customer contracts, working closely with legal and sales teams, and managing a team. The company offers a range of benefits, including flexible work hours, paid time off, and equity compensation.

Major Case Unit Manager

Company: Reserv

Location: USA

Posted Dec 03, 2024

Reserv is an insurtech company that is creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. They are looking for a Major Case Unit Manager to manage a team of high-performing claims professionals handling complex and high-exposure claims.

Deal Ops Specialist

Company: OpenX

Location: USA

Posted Dec 03, 2024

OpenX is a company that focuses on digital media and advertising. They are looking for a Deal Operations Specialist to join their team. The job involves managing deals and campaigns, as well as providing expertise on programmatic formats and data analysis.

Sr Manager - Product Design

Company: Upwork

Location: USA

Posted Dec 03, 2024

Upwork is seeking a Senior Manager Product Design to join their team. The role involves leading a team of designers, developing and refining the platform, and shaping UX strategy to meet customer needs and business goals.

Customer Success Manager

Company: Mattermost

Location: USA

Posted Dec 03, 2024

Mattermost is a company that provides secure workflow-centric collaboration for technical and operational teams. They are seeking a Customer Success Manager to help customers drive maximum value from their investment. The role involves building relationships with customers, understanding their organizational structure, and identifying areas for strategic partnership.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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