Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

HRIS System Administrator

Company: Stripe

Location: USA

Posted Nov 26, 2024

The job posting is for an HRIS System Administrator at Stripe, a financial infrastructure platform. The role involves supporting the People team and other internal stakeholders in the development and maintenance of the Workday HCM system. The ideal candidate has 5+ years of HRIS experience, 3+ years of Workday experience, and strong configuration knowledge of Workday.

Senior Analytics Engineer

Company: HubSpot

Location: USA

Posted Nov 26, 2024

The job description is for a Senior Analytics Engineer in Product Operations at HubSpot. The role involves leading the technical execution of high complexity business intelligence and analytics projects, developing scalable data models, and collaborating with distributed analysts across the company.

Senior Android Engineer -Guest & Host

Company: Airbnb

Location: USA

Posted Nov 26, 2024

Airbnb is building a world-class payments platform, and the team is looking for an Android developer to build mobile-first payment experiences. The role involves collaborating with product managers, designers, and engineers to design and deliver high-quality products on Android.

Sr. Director - Federal Government Affairs

Company: hims & hers

Location: USA

Posted Nov 26, 2024

The Sr Director Federal Government Affairs will support Hims and Hers Public Policy Team Government Relations by building relationships with federal stakeholders, drafting collateral, and managing external consultants and lobbyists. The role requires a background in government affairs, political giving, and trade association engagement.

Manager - Procurement Programs

Company: Airbnb

Location: USA

Posted Nov 26, 2024

The job posting is for a Procurement Programs Manager at Airbnb, responsible for managing supplier sustainability and risk management programs. The role involves close collaboration with cross-functional partners, stakeholder engagement, and process improvement recommendations. The company is committed to working with a diverse talent pool and providing a disability-inclusive application and interview process.

Manager - Product Security Engineering

Company: GitLab

Location: USA

Posted Nov 26, 2024

The Manager Product Security Engineering will lead a critical team responsible for delivering security capabilities through direct contributions to the GitLab platform. The role combines software engineering leadership with security domain expertise to drive GitLab's vision of being the most secure DevOps platform.

Sr. Growth Marketing & Ops Manager - Sales-Assist

Company: Grafana Labs

Location: USA

Posted Nov 26, 2024

The job posting is for a Sr Growth Marketing and Operations Manager to drive the success of a Product-Led Growth (PLG) sales motion. The role involves creating a repeatable pipeline for the Velocity Sales team using data automation and GTM know-how. The job requires experience in growth marketing, demand gen, RevOps, or a related role, with a focus on the intersection of PLG and Sales.

Sr. Director, Business Operations

Company: Pinterest

Location: USA

Posted Nov 26, 2024

Pinterest is seeking a leader to run its business operations function. The role involves developing a deep understanding of the business, partnering with key leaders, and providing data-driven insights to accelerate execution against the strategic roadmap.

Engineering Manager

Company: Lattice

Location: USA

Posted Nov 26, 2024

The job posting is for an engineering leader position at Lattice, a company that values collaboration, innovation, and employee growth. The role involves developing a team culture, guiding engineers, and contributing to the company's success.

Senior Product Designer I - Content Hub

Company: HubSpot

Location: USA

Posted Nov 26, 2024

The job posting is for a Senior Product Designer position at HubSpot, where you will work with a team of passionate individuals to deliver the best product possible to help a mission-driven organization grow better. The role involves co-owning a significant part of the product, having autonomy to drive its strategy and vision, and mentoring other designers.

Process Strategy and Optimization Manager

Company: Airbnb

Location: USA

Posted Nov 26, 2024

The Process and Strategic Optimization Lead role is responsible for driving large-scale cross-functional and cross-platform improvement projects and programs to achieve the strategic goals of the organization. The successful candidate will be an experienced Tools and Process Improvement professional with a strong team player background and excellent communication skills.

Lead Data Scientist - Marketing Mix Modeling

Company: Upwork

Location: USA

Posted Nov 26, 2024

Upwork is a work marketplace that enables companies and talent to work together. As a Lead Data Scientist, you will deliver advanced analytical insights to support marketing efforts and unlock economic opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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