Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

VP - Chief Diversity, Equity & Inclusion Officer

Company: Pinterest

Location: USA

Posted Nov 26, 2024

The Vice President Chief Diversity Equity amp Inclusion Officer CDO will serve as a strategic leader and advisor in promoting a culture of diversity equity inclusion and belonging at Pinterest. The CDO will develop and execute a comprehensive DEIB strategy aligned with Pinterests mission forward human capital objectives and enable business objectives.

Strategic Operations - Organization Excellence

Company: Stripe

Location: USA

Posted Nov 26, 2024

The job posting is for a Strategic Operations role at Stripe, where the candidate will work on improving operational efficiency and alignment. The role requires experience in strategy, business operations, or product strategy, and the ability to collaborate with senior leaders and teams.

Senior Marketing Program Manager

Company: Workiva

Location: USA

Posted Nov 26, 2024

The job posting is for a Senior Marketing Program Manager to develop and manage programs to support the marketing organization's strategic plan. The role requires experience in marketing program management, excellent analytical and project management skills, and the ability to work in a global team.

Director of Product Marketing - Growth

Company: Apollo

Location: USA

Posted Nov 26, 2024

Apollo is looking for a Director of Product Marketing to lead product-led growth strategies and high-velocity sales. The ideal candidate has 5+ years of product marketing experience, a strong technical understanding of distributed architectures, and experience in creating content that drives engagement and conversion.

RN Case Manager - TCM

Company: Strive Health

Location: USA

Posted Nov 26, 2024

The job description is for a Registered Nurse Care Manager who will work with patients with Chronic Kidney Disease and EndStage Renal Disease. The role involves coordinating services, conducting assessments, and communicating with patients and healthcare professionals. The job requires a strong patient and family relationship, experience with electronic medical records, and proficiency in computer skills.

IT Enterprise Applications Administrator - Salesforce

Company: GitLab

Location: USA

Posted Nov 26, 2024

The Enterprise Applications Administration job family is responsible for implementing and maintaining Enterprise Applications across GitLab. The role involves maintaining compliance-readiness of Salesforce systems, improving processes, and engaging with stakeholders. The team is responsible for critical business applications, including Salesforce, Zuora, and Netsuite.

Marketing Technology Manager

Company: Xero

Location: USA

Posted Nov 26, 2024

Xero is a platform that helps small businesses and their advisors grow and thrive. The company's purpose is to make life better for people in small business, and it supports its employees to do the best work of their lives. The Marketing Technology Manager role is critical in building and optimizing the marketing technology stack to drive partner acquisition and conversion.

Vendor Operations Program Manager

Company: Pinterest

Location: USA

Posted Nov 26, 2024

The job posting is looking for a candidate to build a high-performing vendor operations function, requiring analytical skills, project management, and relationship-building. The ideal candidate will have experience with legal firm and vendor operations, and will be responsible for managing eBilling systems, ensuring compliance with Outside Counsel guidelines, and conducting RFP for preferred provider program.

Sr. Staff Software Engineer - Marketing Technology

Company: Airbnb

Location: USA

Posted Nov 26, 2024

The job posting is for a technical leadership role in the Marketing Technology team at Airbnb. The team is responsible for providing a state-of-the-art platform for marketing and product engagement. The role requires 12+ years of web development experience, technical leadership, and hands-on experience with frontend architecture and technologies such as HTML, CSS, Typescript, and React.

Intermediate Product Designer - Authentication

Company: GitLab

Location: USA

Posted Nov 26, 2024

The role of Intermediate Product Designer on the Authentication team involves designing intuitive UIUX solutions, working with security experts, and collaborating with other designers. The team is looking for someone with experience in designing user management and access configuration UIs, familiarity with designing holistic workflows, and strong visual design skills.

Senior Designer - Paid Social (multidisciplinary)

Company: Ro

Location: USA

Posted Nov 26, 2024

Ro is a direct-to-patient healthcare company that aims to help patients achieve their health goals through a convenient end-to-end healthcare experience. The company has been recognized for its innovative approach to healthcare and has been named a Fortune Best Workplace in New York and Health Care for four consecutive years.

Staff Software Engineer

Company: HubSpot

Location: USA

Posted Nov 26, 2024

HubSpot is seeking a Staff Software Engineer to join the Observability team, focusing on building tools for small and medium-sized businesses. The team is looking for engineers with experience in observability, reliability, and scale, who can help innovate and improve the product.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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