Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Sr. Principal - Business Operations

Company: Kraken

Location: USA

Posted Nov 25, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Customer Research Advisor

Company: dscout

Location: USA

Posted Nov 25, 2024

Dscout is a platform that empowers companies to uncover critical insights into user needs and behaviors, driving the development of products and services that make a difference. The company is looking for a Research Advisor to join its growing Customer Experience and Research team, who will work collaboratively with clients to design, recruit, and field research projects.

Senior Backend Software Engineer - Platform Security

Company: Teleport

Location: USA

Posted Nov 25, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a platform for on-demand least privileged access to infrastructure based on cryptographic identity and zero trust. The company is trusted by the world's fastest-moving companies and has raised $110M in funding. Teleport is looking for people who are autonomous, security-minded, business-savvy, and professional to join their team.

Associate Commercial Counsel

Company: Array

Location: USA

Posted Nov 25, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. The company is focused on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.

Trust & Safety Manager - User Policy

Company: Vercel

Location: USA

Posted Nov 25, 2024

Vercel is looking for a User Policy Senior Manager to join their Trust & Safety team. The role involves modernizing internal policies, running policy escalations, and representing the team in company-wide incidents. The company offers a great compensation package, inclusive healthcare, and flexible time off.

ML Engineer - AI Platform

Company: Figma

Location: USA

Posted Nov 25, 2024

Figma is looking for AI engineers to build data pipelines and collaborate with researchers and product engineers to improve AI features. The role involves building infrastructure for AI model development, improving datasets and evaluation metrics, and communicating across functions to drive solutions.

Technical Integration Specialist - Data Services

Company: Nextech

Location: USA

Posted Nov 25, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. The company offers competitive pay, benefits, and a comprehensive wellness program. The Technical Integration Specialist role provides advanced technical services and support for customers and 3rd party vendors.

Digital Campaign Marketing Manager

Company: Rackspace

Location: USA

Posted Nov 25, 2024

The job posting is for a Digital Campaign Marketing Manager who will lead the planning and orchestration of multichannel marketing initiatives, especially digital marketing. The successful candidate will have experience designing impactful integrated marketing campaigns and will work across revenue segments, target markets, and industries to drive engagement and conversion.

Security Compliance Analyst

Company: Figma

Location: USA

Posted Nov 25, 2024

The job description is for a Security Compliance Analyst at Figma, responsible for managing audit certification lifecycles, driving certification roadmaps, and ensuring compliance programs scale with the company's growth. The role requires experience with security compliance frameworks, cloud computing, and cross-functional collaboration.

Senior Lead - Business Operations

Company: Kraken

Location: USA

Posted Nov 25, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Senior Product Marketing Manager - AI

Company: HubSpot

Location: USA

Posted Nov 25, 2024

HubSpot is hiring a Senior Product Marketer to lead the marketing of their AI portfolio. The role involves driving product marketing, planning for product launches, and working with a cross-functional team to showcase the product's value and grow its user base.

Creative Strategist - NA Tech

Company: Reddit

Location: USA

Posted Nov 25, 2024

KarmaLab is a creative organization that helps brands understand how to effectively reach their goals on Reddit. They are looking for a Creative Strategist to join their team and build creative strategies, invent ad concepts, and campaign ideas that balance the needs of clients with the tastes of the audience.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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